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Demo - Plus/Premium

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(184 Reviews)
60
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
23
Total ReScores
5.0
ReScore Average
60
Net Promoter Score ®

Business Details

About

In business for over 20 years, Demo - Plus/Premium is a full service automotive repair facility servicing all makes of vehicles including American, Japanese, European, classics and exotics. Rest easy knowing our ASE certified master technicians will give you the highest level service available for your maintenance and repair needs. We In business for over 20 years, Demo - Plus/Premium is a full service automotive repair facility servicing all makes of vehicles including American, Japanese, European, classics and exotics. Rest easy knowing our ASE certified master technicians will give you the highest level service available for your maintenance and repair needs. We look forward to earning your continued business. ...more

Categories
Auto Body, Body Shop, Collision Repair
Contact
(555) 555-5555

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
by appointment only
Sun
closed
* Eastern Time (Us & Canada)
900 1st Ave South Suite 304 Seattle, WA 98134

Affiliations

AAA - Approved Auto Repair
ASE
Smog
BBB
NAPA
Technet
Demo - Plus/Premium's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(184 Reviews)

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
10
These guys are always great
Excellent service at fair prices. We will keep coming back and referring them to friends.
Mark C. from Demo - Plus/Premium responded on 02/04/2025 12:29 PM

We greatly appreciate your positive feedback regarding our service and pricing. It is encouraging to hear that our commitment to excellence resonates with our customers. Your intention to return and recommend us to friends is invaluable to us. We remain dedicated to maintaining high standards and look forward to welcoming you back. Thank you for your continued support.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
10
These guys are great
Always quick, honest, and reliable when =servicing my 1969 Bronco. Love them!
Mark C. from Demo - Plus/Premium responded on 01/15/2025 08:12 AM

It's fantastic to hear that your trusty 1969 Bronco is in such good hands with us. Quick, honest, and reliable—that sounds like the trifecta of a solid relationship, much like a well-oiled engine! We appreciate your support and look forward to keeping that classic rolling smoothly. Cheers to many more adventures on the road!

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
10
These guys are great!
Always my go to shop, fast and friendly, and keep you informed all the way through. Highly recommend them.
Mark C. from Demo - Plus/Premium responded on 01/13/2025 01:09 PM

It's fantastic to hear that you've found your go-to shop! We take pride in keeping things fast and friendly while making sure you're in the loop every step of the way. Your recommendations mean the world to us, and we promise to keep up the good work—no pressure, right? Thanks for sharing your experience!

Employees worked with

CM
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Claymark M.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Better
They reached out and took care of it.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2024
0
Horrible experience
These guys are the worst. My car was not fixed the first time, and it’s been a battle for 2 weeks.
Mark C. from Demo - Plus/Premium responded on 10/31/2024 04:03 PM

We're sorry to hear about your experience. It sounds like you've been navigating a bit of a maze with your car repair – definitely not the adventure anyone hopes for. We understand how frustrating it can be when things don't go as planned, and we want to get to the bottom of this. Your feedback is crucial, and we would appreciate the opportunity to address your concerns and make things right. Please reach out to us so we can help resolve the issue.

Employees worked with

MN
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Michael N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Great Service!
Woah, they are awesome! Car came back in great shape!
Tim F. from Demo - Plus/Premium responded on 10/20/2024 09:30 AM

We're glad to hear you had such a positive experience! It's always a pleasure to restore a car to its former glory. We like to think of ourselves as automotive wizards—minus the wands, of course! Your support means a lot to us, and we're here to keep your vehicle looking awesome every time you visit.


MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2024
10
Lara was awesome.
Lara was extremely helpful in helping me purchase (and frankly choose) a new car somewhat unexpectedly. Her attention to detail and warm attitude was greatly appreciated, not to mention she provided an added element of trust woman to woman. She was especially patient as I found our five hour excursion somewhat frustrating, which I am also grateful for.
Mark C. from Demo - Plus/Premium responded on 10/15/2024 11:38 AM

We're glad to hear about your positive experience! It sounds like Lara is not just a car expert but also a master of patience—five hours is a marathon in car shopping! We're pleased she could guide you with such warmth and attention to detail. Trust is everything, and it seems she nailed it. Enjoy your new ride, and may it take you on many more unexpected adventures—hopefully shorter than five hours!

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2024
0
Poor customer service
This is not a dealership that takes any pride in customer service or their reputation. Our purchase of a new vehicle started out as an overall good experience. When it came time to sign the purchase agreement items that were included in the purchase price had been added to the contract…the air conditioning excise tax$100 and tire duty $32.50…. Read the offer details before you sign anything. AFTER 4 weeks, (see pictures) we are still waiting for the dealership to provide the advertised gas savings deal. We have made repeated calls, sent emails and texts only to be given excuses as to why we haven’t received it. Then emails with the typical “it’s in the mail” aptitude. Don’t expect this dealership to honour any promotions.
Mark C. from Demo - Plus/Premium responded on 10/15/2024 11:39 AM

We appreciate you taking the time to share your experience, even if it isn't the fairy tale ending we aim for. It's concerning to hear about the unexpected charges and the prolonged wait for the gas savings deal. It sounds like an epic saga of voicemails and emails that would make even the most patient person roll their eyes. Customer service should feel more like a warm hug and less like a game of dodgeball. We’re dedicated to improving our processes and ensuring communication flows as smoothly as possible. Your feedback is invaluable as it helps highlight areas where we can do better. While we can’t go back in time, we genuinely hope your next experience is one that leaves you grinning from ear to ear instead of wanting to throw your hands up.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
10
Awesome team, I was in and out.
I've been coming for 12 years, and always refer my friends.
Mark C. from Demo - Plus/Premium responded on 10/07/2024 11:42 AM

It’s fantastic to hear that you’ve been part of our community for 12 years! It sounds like you're a seasoned pro at enjoying what we have to offer. Your referrals mean the world to us – it’s nice to know we’re worthy of sharing. Keep spreading the good word; we’re here to keep the good times rolling!


MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
10
Awesome service, always
These guys are the best thing sliced sliced bread. Will keep coming back!
Mark C. from Demo - Plus/Premium responded on 10/04/2024 11:45 AM

We appreciate your fantastic feedback! It's great to hear that you think we're even better than sliced bread—now that's a compliment we can really toast to. We're looking forward to welcoming you back for more of what you love!

Employees worked with

MN
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Michael N.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
Great
Awesome!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2024
0
Poor Sales Experience!
I had an incredibly frustrating experience at this dealership. The paperwork process took over 5 hours, which is unacceptable. The sales advisor was rude and unhelpful, making the situation even worse. The dealership itself was disorganized and messy. When the car was finally delivered, it was dirty, and the gas tank wasn’t even full. Overall, it was a terrible experience, and I would not recommend this dealership to anyone.
Michael N. from Demo - Plus/Premium responded on 09/23/2024 11:48 AM

Wow, Michael, that sounds like a plot twist straight out of a bad reality show! ?? Seriously, we’re sorry to hear about your experience feeling like the world’s longest movie marathon—especially when it should have been a fun road trip! ? We’re on a mission to turn our dealership from a mess into a masterpiece, and your feedback has us taking notes faster than a kid on a sugar rush! Stay tuned for improvements! ?? #NotSoFunTimes #MakeItRight #CustomerCareGoals

Employees worked with

TF
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Tim F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
Great Business. They did an awesome job replacing my differential.
Great Business. They did an awesome job replacing my differential.
Tim F. from Demo - Plus/Premium responded on 09/26/2024 09:30 AM

Awesome to hear we nailed it with your differential replacement! We aim to be the differential between good and great! ?? #DifferentialDynamos #AutoAdventures #FiveStarFun

Employees worked with

MC
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Mark C.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2024
4
Not as good as it could have been.
Even though I made an appointment, I still waited over an hour. They usually do a good job, but missed the mark this time.
Mark C. from Demo - Plus/Premium responded on 09/16/2024 06:41 AM

We appreciate your feedback regarding your recent experience. We understand the frustration caused by the extended wait time despite your appointment, and we take such matters seriously. Your concerns will be addressed to ensure that we maintain the quality service you expect from us. Thank you for bringing this to our attention.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
10
Best experience
Great communication, good prices. Will keep coming back for sure.
Mark C. from Demo - Plus/Premium responded on 09/16/2024 06:41 AM

We appreciate your positive feedback regarding our communication and pricing. It is encouraging to know that you are satisfied with our services and intend to return. Your support is valuable to us.

Employees worked with

CH
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China H.
Bainbridge Island, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
10
Affordable, Reasonalbe, Reliable and Honest
Affordable, Reasonalbe, Reliable and Honest
Tim F. from Demo - Plus/Premium responded on 09/16/2024 09:30 AM

We appreciate your positive feedback regarding our services. Your satisfaction is important to us, and we are committed to maintaining the standards you have come to expect. Thank you for your support.


TF
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Tim F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
10
Affordable reasonable and honest
Affordable reasonable and honest
Tim F. from Demo - Plus/Premium responded on 09/16/2024 09:30 AM

We appreciate your positive feedback regarding our affordability, reasonable pricing, and commitment to honesty. Your support is valued as we strive to maintain these principles in our service.

Offers and Posts
We appreciate the love! 💖 We're thrilled to hear you think our service is top-notch—and at fair prices. 🚗💨 Keep spreading the word; your referrals fuel our engines! See you on your next visit! #CustomerLove #AutoExperts
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We're thrilled to hear you love us! ? Your 1969 Bronco deserves the best care, and we're here for it—like a trusty mechanic sidekick! ?️ Thanks for trusting us to keep your classic ride in top shape! ?? #AutoBodyLove #ClassicCarCare
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We're revved up to hear your praise! ?? Our team is always here to ensure that your satisfaction is in the driver's seat. Thank you for the kudos! We're on a roll! ? #CustomerFirst #DemoPlusPremium
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TEST.

We’re thrilled to hear you’re happy with the outcome! Larry Pena must be working some magic under the hood! ?✨ #CustomerSatisfaction #AutoExperts

Ready for the Road 2

De la place pour toutes vos affaires

Prêt pour n'importe quelle route !

Possédez le moment

Thanks for the fantastic review! We're thrilled you enjoyed our differential replacement service. We always aim to keep things running smoothly! ?✨ #AutoMagic #DifferentialWizards
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Thanks for the shoutout! We aim to communicate better than a GPS on a road trip. Great prices + happy customers = our secret sauce! Looking forward to your next visit! #AutoBodyFun #CustomerLove #ServiceWithASmile

We appreciate the love! Oil changes made easy—like finding fries in your burger! We'll keep your ride as fresh as your favorite snacks. Thanks for the recommendation! #AutoBody #Convenience #OilChange #CarCare #FreshRide
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Huge shoutout to Yasir for making car shopping feel like a walk in the park! Who knew numbers could be so fun? We're thrilled you had a seamless experience.

Save everything!

Thanks for making us your go-to for car care, Mark! Austin and the crew really appreciate your 5-star review. Keep rollin' with #DemoPlusPremium #AutoCare #HappyCustomers
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Thanks for the awesome review! We're glad our oil change service met your expectations. We'll keep those filters and wiper fluids in check. #HappyCustomers #FiveStars #AutoCare

? Thanks for the 5-star review, Mark! ? Our team is all smiles knowing we hit the mark. See you on your next car adventure! #HappyCustomers #GreatService #AutoBodyPros ?
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Thanks for trusting us with your car needs and enduring your 'million' questions. We're thrilled to have you as part of the Kevin fan club! #CustomerAppreciation #ThankYou

We’re now a Subaru Certified Collision Center! As part of the Subaru network, we offer expert repairs with genuine Subaru parts and advanced technology, ensuring your vehicle's safety and performance.
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? Congrats Robert on 4 years at Demo - Plus/Premium! ? Thanks for keeping us in gear all this time! #WorkAnniversary #Milestone #AutoGenius

? Honesty is our policy! We're glad you appreciated our service. Let's find a way to make your next visit a 5-star experience! ? #Honesty #CustomerSatisfaction #DemoPlusPremium #AutoCare
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We're thrilled to have served you for 20 years, Mark! Thanks for the stellar review ? Your trust in us means the world! #CustomerAppreciation #20YearsAndCounting ?

Thanks for the 5-star review, Mark! We're pumped to hear you had a blast with our Plus/Premium service. Let us know if you need anything else! #PlusPremium #CustomerLove #AutoBody

Thanks for the stellar review, Mark! We're thrilled to have made your truck buying process quick and painless. We'll make sure Neris, Cristobal, and Dave get the recognition they deserve. Enjoy your new F150! #HappyCustomer #BestFordDealer #NewTruckJoy
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Cheers to 4 years of keeping our rides looking fresh, Robert! Thanks for being the bodywork maestro! #Anniversary #AutoBody #Workiversary

Thanks for the 5-star review, Mark! We're thrilled you enjoyed our top-tier customer service. We couldn't do it without amazing customers like you! #CustomerSatisfaction #AutoBodyPros

Thanks for the 5-star review, Mark! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back ?? #BestAutoService #CustomerSatisfaction

Thanks for the love, Tim! We're thrilled to hear you enjoyed our engine out service. ?? We'll make sure Emma gets the recognition she deserves. #CustomerAppreciation #AutoRepair

We're thrilled to hear about your positive experience with us! ? Thank you for choosing Demo - Plus/Premium for your auto needs! We truly appreciate your support! ??
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Thanks for the love, Mark! We're thrilled to be your go-to spot for premium service. ?? #CustomerSatisfaction #PremiumService
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? Happy Birthday, Robert Demmoe! ? Your hard work and dedication do not go unnoticed. Wishing you a fantastic day and year ahead! ??

Hey there, Roman! ? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We're so glad you're happy with our service. It means a lot to us! ??
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Thanks for the 5-star review, Mark! ? We're thrilled to hear that we could make your experience smooth and efficient. Your support means the world to us!

We're thrilled to have served you for 20 years, Mark! Thanks for the stellar review ? Your trust in us means the world! #CustomerAppreciation #20YearsAndCounting ?
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Thanks for the shining review, Mark! We're thrilled you had an awesome experience with us. ? We appreciate your recommendation! #CustomerAppreciation #FiveStars
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Wow, thanks for the love, Mark! We're thrilled to be your go-to for your 1970 Challenger. ? We'll keep up the great work! #ClassicCarEnthusiast #BestAutoShop
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Thanks for the 5-star review, Mark! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back ?? #BestAutoService #CustomerSatisfaction
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? Thank you for being part of our extended family! ? We're thrilled to be your go-to choice for all your auto needs. Your support means the world to us! #BestCustomers #AutoCare
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Thanks for being a long-time member of our auto fam, Mark! We're glad to have kept you rolling smoothly all these years ?? #CustomerLoyalty #AutoFamily
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? Happy Birthday, Emma Martinez! ? Wishing you a fantastic day filled with joy and laughter. ?? #BirthdayCelebration #TeamMemberBirthday #HappyBirthdayEmma

? Thank you for the 5-star review, Mark! ⚡️ We're thrilled to hear that our service made your visit quick and easy. ? We appreciate your support! #QuickService #EffortlessExperience #CustomerAppreciation #Seattle
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Demo - Plus/Premium" in Seattle! Highly recommend! ? Check out Demo - Plus/Premium in Seattle for a ? 5-star experience! Tim says it's great and highly recommends it. #Seattle #DemoPlusPremium #5StarExperience
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? Happy birthday, Emma Martinez! ? Wishing you a fantastic day filled with joy and celebration. ? Have a blast and make unforgettable memories! ? #HappyBirthday #CelebrationTime

Demo - Plus/Premium" in Seattle! Highly recommend! ? Check out Demo - Plus/Premium in Seattle for a ? 5-star experience! Tim says it's great and highly recommends it. #Seattle #DemoPlusPremium #5StarExperience

Congrats Larry Pena on your new role as Technician! ? We're so proud of you and your hard work. #Promotions #DemoPlusPremium ?

Happy birthday to Gus Turner ?? We hope you have an amazing day! ? #happybirthdayGusTurner #employeeappreciation #DemoPlusPremium

"Thanks to Bob at Demo-Plus/Premium for taking great care of Mark in Seattle! ? #Seattle #5starreview #DemoPlusPremium"
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Road trip ahead? Get road-ready with this quick car care checklist.

Someone's car keys decided they needed a vacation and vanished into thin air. Here is what you need to know!
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#Seattle loves Demo-Plus/Premium! Tiffany had the best lunch experience with Michael. ? 5 stars! #SeattleEats
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Wow! ? Michael is loving the service from Demo - Plus/Premium! Melanie and Karla are amazing! #Seattle #5StarReview ?
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#Seattle loves #DemoPlusPremium! ? Julio trusted us to rebuild his engine and we delivered! ? ?% satisfaction guaranteed. #Seattle
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"I'm loving the 5 star review from Ciara about Demo-Plus/Premium! Great service and friendly staff make it a great experience. #Seattle ?"

#Seattle ? Check out this 5 star review of @DemoPlusPremium from Mark! He's been coming here for 12 years and has been treated right every time. #SeattleEats #CustomerSatisfaction ?
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#Seattle ?️ Check out Demo - Plus/Premium! Mark had a great experience with their friendly & professional staff, and Dr. Carl Tolopka's treatment plan helped resolve his back issues. He highly recommends them! ? #5StarReview

Thanks for the 5-star review, Tim! We're so glad Santos was able to help you out and provide great recommendations. ? #DemoPlusPremium #Seattle
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Thanks Tim for the Review!
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Thanks Mark!!
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Thanks David!
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Thanks for the great service.
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Thanks Tim we will see you next time.
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