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Allen Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(579 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Allen Automotive is a full-service preventive maintenance and auto repairs center in the Silver Spring, MD 20910 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Allen Automotive is a full-service preventive maintenance and auto repairs center in the Silver Spring, MD 20910 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Import Cars & Trucks, Towing, Fleet General Services, Fleet Engine Work, Fleet Brakes, Fleet Tires, Fleet Electrical, Fleet Drive Train and Fleet Wheel Services since 1972.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 301-587-6755 to let us know how we can help you!
...more

Categories
European Auto Repair, Auto Maintenance, Auto Repair
Contact
(301) 587-6755

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2424 Linden Lane Silver Spring, MD 20910
Allen Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(579 Reviews)

HS
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Heather S.
Chevy Chase, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2024
0
Poor workmanship, stole our license tag
We recently brought our 2016 Subaru Forester in to remove & replace the suspension control arm. Immediately after the repair, the car started making an alarming knocking sound. We brought the car back and the shop claimed a bolt needed to be tightened. The sound continued, so we took it back a second time and the shop claimed it was the 'suspension settling in'. We then took the vehicle to a different shop for a second opinion, and they found that the bolt had been overtightened and was broken, which could have been life threatening. We brought our car back to Allen Automotive so they could see the broken bolt; they then did repair work without our authorization. They also are claiming that the broken bolt was not related to their initial repair/the sound...though it began as soon as the repair was done.

When we returned to retrieve the car the front license tag was missing from the vehicle. As in, the screws and tag were completely removed. We have video surveillance of the tag on the vehicle when it arrived at the shop.

BD
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Brimsley D.
Silver Spring, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2022
0
They are very unprofessional and rude from the owner down to the employees
They are thieves technicians search my car and stole things out of it when I took it in for diagnostic

SN
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SPENCER N.
Kensington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020
verified customerVerified Customer
Auto Knowledge and Customer Service
They have always done a great job servicing my car when it's fixed ...it's fixed..also on telling me what is important to fix or know.
Recommended

TB
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TED B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
verified customerVerified Customer
As always, great service.
Got my truck in and out very quickly with all the required services taken care of. Great people to deal with.
Recommended

PH
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Patricia A. H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
verified customerVerified Customer
Very knowledgeable and able to convey into layman‘s terms.
I spoke with Arbie. Very nice. Took me through my bill line by line (patiently too!). Advised me that this work will be posted on CarFax for future reference. I didn’t know they did that! Most appreciative for their service.
Recommended

DP
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Danielle P.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Excellent service and care!
I appreciated the detailed explanation by Henry regarding work suggested, to be done.
Recommended

ER
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Ellen R.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2020
verified customerVerified Customer
Fast and reliable!
My car broke down far from home and my coworker recommended I come here. Henry and his mechanics were able to get the part I needed and get me back on the road by a few hours later on the same day. I was so thankful to have my car running again quickly.
Recommended

JI
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Joni I.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
verified customerVerified Customer
Provide Customers with High Quality Service and Information
I’m having the best experience for automotive services from Allen Automotive. Foremost, they answer any question and speak to me as if I’m in their family. Professionally, they provide high quality service in comparison to my interactions with other automotive professionals over the past 40+ years.
Recommended

AA
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Actisdano A.
Catonsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
verified customerVerified Customer
Incredible! Speedy Service and Hospitality!
Allen Automotive offered incredible service. They went above and beyond by taking me as a walk in, getting me a custom part, and servicing my car within an hour and a half on a Friday afternoon! They were so kind to work with and took the time to show me what was wrong and explain the work needed. I would highly recommend! They were wonderful to work with!
Recommended

RC
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ROBERT C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
Great service, competitive pricing.
After you drop your car off, you will get a comprehensive evaluation with a competitive price estimate. After the repair(s) are completed, take comfort that the repair was done right. My family have been customers since the 80s.
Recommended

NT
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Negussie T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
Very professional
Here, you are guaranteed to receive Very fast, helpful professional services. The place is conveniently located. The staff is very knowledgeable and helpful.
Recommended

Verified Customer
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
great service!
Have gone to Allen automotive for years both for routine car maintenance and for problems big and small. -Always very pleased with convenience, efficiency, quality of work, and service
Recommended

Verified Customer
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Excellent service
Henry and his team did a great job of clearly explaining what needed repairing, and why. They texted visuals to confirm the damage to items needing repair, and offered a fair price. They were also diligent in printing the manufacturer’s service recommendations. I would recommend them highly.
Recommended

AP
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ANN P.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
verified customerVerified Customer
Allen Automotive Always the Best .
This place is always reliable and good. The work they do is great, reliable, and always trustworthy and fair priced. They will not try to persuade you into anything you don't need.
They discuss work needed or if something can wait but to keep an eye out for any changes.
The people are great and Henry, the owner, is fantastic!
What else could you want in reliable and trustworthy mechanics.
Great place to take your car .
Recommended

BJ
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BRUCE J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
The Best of the Best.
I've been a client of Allen Automotive for many years and I feel it's been the best place for automotive service. Honest reliable service that never has failed me. Great customer service and you honestly feel like family.
Recommended
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