With over 35 years of experience specializing in European and Asian automobiles, we can meet your repair and maintenance needs.
Using the latest scanner technology we can service your vehicle as an alternative to the dealer.
We also provide auto hail damage repair and paint-less dent repair.
With over 35 years of experience specializing in European and Asian automobiles, we can meet your repair and maintenance needs.
Using the latest scanner technology we can service your vehicle as an alternative to the dealer.
We also provide auto hail damage repair and paint-less dent repair.
Gregory, we really appreciate the great review! We give you full disclosure on your vehicles when you bring them in so we can help you forecast and budget for anything we find.
Frank, Thank you for trusting us with your vehicle, again sorry for the delays, but we want to make sure the everything is done before we release the vehicle to customers.
Thank you for the great review! We are here when you need us!
Armond, thank you for leaving a fantastic review!
I did hang up on the customer
Again IF you are going to have trouble with somone it is a first time customer...
Found an unscheduled 2000 Jaguar XJ8 ( as a rule of thumb I do not service anything older than 20 years ) in the parking lot one morning.
Customer calls the next day, clearly distraught, redundantly repeating their issues with the last shop the vehicle was at. I decide to let it in since it is already here…
Worked vehicle in-between existing repairs, diagnosed and printed estimates for customer since they didn’t use email (except for leaving reviews evidently).
Customer came to shop and I explained everything we found and only recommended the battery and hood release for now to help with cost.
Customer and I both clearly did not remember the door repair at this point.
Finished repairs and customer picked up vehicle approximately a week later (at shop 15 days total)
I literally forgot to diagnose the driver door, I own it…and I am sorry I did not diagnose the door
Customer calls 10 days after picking up vehicle and demands I repair the driver front door at no cost.
I said no politely
Customer repeated multiple times that for the cost of the repair I should fix the door at no cost since I did not diagnose it while it was at the shop.
I said no
I agreed that I forgot and apologized, but customer continued to demand what he wanted.
I told them I would treat the vehicle like it never left, disassemble the door and charge for the parts and labor necessary.
Customer still clearly distraught and emotionally unstable demanded the cost of the repair which I couldn’t until I was able to disassemble the door first.
After several more minutes of this I explained to the customer that he needed to find someone else who could meet his expectations.
They have medicine and counseling for this kind of behavior, just not here…
And I hung up…
I really appreciate your review and trusting us for literally decades with your vehicles!
Thank you for taking the time to share your experience, Jack. We truly appreciate your kind words. We are thrilled to hear that we were able to assist you with your BMW repair and find a cost-effective solution.
David, thank you you for taking the time to share your positive experience with us! Transparency in our charges and regular updates are critical here.
David, thank you for the great review!
Thanks for the great review James!
James, thank you for the fantastic review!
James, thank you for the fantastic review!
We value your loyalty and are so glad to hear you were happy with our service!
Thank you for great review!
Thank you for the positive review, Leonard! We have been servicing Alfa Romeo since the early 1980's.
Thank you so much for your five star review, Larry! We are so glad that you have been with us since the very beginning, and we are honored that you feel confident bringing your vehicles to us.
Thank you for your kind words, David. We are grateful to have such a great customer like yourself!
We appreciate you taking the time to share your experience and your trust in Alpine Motorsport LLC.
JR, thank you for the support and kind words!
Thanks Alpine.