business image

Auto Care Experts LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(624 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Quick Lube Services and Batteries since 2000.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 509-457-1033 to let us know how we can help you!
...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(509) 457-1033

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3503 Ahtanum Rd Yakima, WA 98903
Auto Care Experts LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(624 Reviews)

Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Car app ‘t
Friendly and efficient as always

PS
PAUL S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Air conditioner recharge
Minimal wait time. Friendly. Helpful.
Cherie from Auto Care Experts LLC responded on 05/02/2025 12:52 PM

Thanks so much for taking time to do this nice review for us.  We really appreciate it and we hope you have a wonderful weekend!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
8
Unknown what is wanted.
Great work.
Cherie from Auto Care Experts LLC responded on 05/02/2025 12:53 PM

Thanks so much for writing up this nice review for our staff.  We really appreciate it and we hope you have a wonderful weekend!


CC
CHAD C.
Zillah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Tires
I always get exceptional service here, the quality of technicians is better than most dealerships and they have top notch diagnostic equipment. I have them take care of all my vehicles. You can definitely trust them!
Cherie from Auto Care Experts LLC responded on 04/29/2025 09:09 AM

Thanks so much for writing this lovely review for us.  It is always great to see you and get to catch up when you come in.  The guys appreciate you taking time to publicly acknowledge their efforts and will enjoy seeing this review posted in the break area.  We hope you have a wonderful week!


DG
DOUG G.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Ford F550 Shifter Issue
Brought my Ford F550 in for a shifter issue.
Friendly staff, great service and the issue was fixed at a reasonable price!
Cherie from Auto Care Experts LLC responded on 04/29/2025 09:10 AM

Thanks so much for taking the time to write up this nice review for our staff and our business.  We really appreciate it and we hope you have an awesome week!


DK
DONALD K.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Expert Repair
Auto Care did a great job. They found the problem and fixed it in a very timely fashion. Front desk (Tim and Alex) are super helpful. Thanks!! I know where I'll be taking my vehicles!!
Cherie from Auto Care Experts LLC responded on 04/25/2025 12:08 PM

Thank you so much for writing up this really nice review for our staff.  They like to hear that our customers appreciate their efforts.  We are glad to welcome you into our wonderful group of regular customers!  Have a wonderful weekend! 


CS
gravatar
CHAD S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service.
I will add that i appreciated the note about me leaving my luggage but lock out. However, I would have liked a call when my car was done but that's my only critique.
Cherie from Auto Care Experts LLC responded on 04/25/2025 12:36 PM

Thanks so much for taking the time to do this really nice review for our business.  Our technician did thoroughly appreciate you leaving the lug nut tool out for him to use instead of having to try to find it in your vehicle.  We apologize that we did not reconfirm with you by phone that your car was done by our 4:30pm estimated completion time. 

In an effort to not make this mistake again, I have put a reminder in our software to call you when repairs are complete, but please also mention it to our service team upon drop off so we we can note it inside the repair orders as they are written.  Thanks and we hope you have an awesome weekend!


RT
RON T.
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Peace of Mind
We are snowbirds and travel fulltime with our GMC truck towing our home, our travel trailer. It is vitally important that our truck is maintained and dependable for us to continue our lifestyle. I am so happy with the great job that Autocare Experts has done on my truck. They are always friendly and respectful. They are very thorough and knowledgeable and I trust them to keep my truck reliable so we can enjoy our travels. Thank you, everyone, at Auto Care Experts, for your care and expertise in keeping my vehicle up to the task.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:21 PM

You are very welcome and it is always great to see you when you are passing through Yakima!  We are grateful that we have so many awesome customers like you guys that make our jobs so enjoyable.  Thanks for taking the time to do this wonderful review for our staff, and we hope you have fantastic weather for the rest of your spring and summer traveling!


KC
KIM C.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great, Professional Service
Alex was quick to diagnosis the trouble with my vehicle. They ordered the parts needed and provided quick efficient service. My truck runs like new. Thank you.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:33 PM

You are most welcome and we were glad to be able to help you out.  We are glad you think as much of Alex as we do, and we appreciate that you took the time to write this review for him.  It made this week start out on a positive note for him.  We hope you have a wonderful week!


DA
DAVE A.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Excellent customer service and knowledge
We really appreciated the detail your mechanic put into checking out our car. Even my clock had been reset.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:35 PM

Thanks so much for taking the time to write this review for our technician.  It made his day when he saw how much you appreciated his efforts.  We hope you have a fantastic week!


BR
gravatar
BOB R.
Yakima, WA
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
I've always been pleased with their excellent service.
I've always been pleased with their excellent service.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:44 PM

Thank you so much for taking time to write up this public vote of confidence for our staff and business!  We really appreciate it and we hope you have a wonderful week.


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Oil change/heater/AC
Thank you...loyal 5 year customer and very happy.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:47 PM

Thank you so much for taking time to write this lovely review for our business.  We are grateful for you and our other loyal customers like you who make our work so much more enjoyable.  We hope you have a wonderful week!


SR
SABRINA R.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
True and Trustworthy Pros
The reputation is not hype. This professional team truly cares about service as evidenced by their timely and efficient work for and communication with their customers. Their friendliness and respectfulness give one even more confidence in their integrity. Thankful to have found them!
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:42 PM

We are grateful you did find us, because it is working with customers like you that makes our days bright and cheerful.  Thanks for taking the time to write up this wonderful review for our staff; it truly makes their days brighter to know that our customers appreciate their efforts.  We hope you have an awesome week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Thank you!
I appreciate that you're always prompt, honest, and do a great job repairing what's needed.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:38 PM

Thank you so much for writing this glowing review for our staff and our business.  Our employees' go the extra mile for our customers to try to make sure they have safe and reliable transportation.  We hope you have a wonderful week!


DH
gravatar
David H.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
2 vehicles repaired.
So far they've worked on 2 of our vehicles. Work was done timely and all defects were repaired. These guys are definitely where I'll be bringing my vehicles from now on.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:30 PM

We are glad you are so pleased with our staff and their work ethic.  It makes our employees' week start out right when they get to see that our customers think so highly of them as we post the week's reviews in our break area.  Thanks so much for taking time to do this for them and we hope you have a wonderful week!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.