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Auto Care Experts LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(619 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
91
Net Promoter Score ®

Business Details

About

Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Quick Lube Services and Batteries since 2000.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 509-457-1033 to let us know how we can help you!
...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(509) 457-1033

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3503 Ahtanum Rd Yakima, WA 98903
Auto Care Experts LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(619 Reviews)

DK
DONALD K.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Expert Repair
Auto Care did a great job. They found the problem and fixed it in a very timely fashion. Front desk (Tim and Alex) are super helpful. Thanks!! I know where I'll be taking my vehicles!!

CS
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CHAD S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service.
I will add that i appreciated the note about me leaving my luggage but lock out. However, I would have liked a call when my car was done but that's my only critique.

RT
RON T.
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Peace of Mind
We are snowbirds and travel fulltime with our GMC truck towing our home, our travel trailer. It is vitally important that our truck is maintained and dependable for us to continue our lifestyle. I am so happy with the great job that Autocare Experts has done on my truck. They are always friendly and respectful. They are very thorough and knowledgeable and I trust them to keep my truck reliable so we can enjoy our travels. Thank you, everyone, at Auto Care Experts, for your care and expertise in keeping my vehicle up to the task.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:21 PM

You are very welcome and it is always great to see you when you are passing through Yakima!  We are grateful that we have so many awesome customers like you guys that make our jobs so enjoyable.  Thanks for taking the time to do this wonderful review for our staff, and we hope you have fantastic weather for the rest of your spring and summer traveling!


KC
KIM C.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great, Professional Service
Alex was quick to diagnosis the trouble with my vehicle. They ordered the parts needed and provided quick efficient service. My truck runs like new. Thank you.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:33 PM

You are most welcome and we were glad to be able to help you out.  We are glad you think as much of Alex as we do, and we appreciate that you took the time to write this review for him.  It made this week start out on a positive note for him.  We hope you have a wonderful week!


DA
DAVE A.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Excellent customer service and knowledge
We really appreciated the detail your mechanic put into checking out our car. Even my clock had been reset.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:35 PM

Thanks so much for taking the time to write this review for our technician.  It made his day when he saw how much you appreciated his efforts.  We hope you have a fantastic week!


BR
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BOB R.
Yakima, WA
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
I've always been pleased with their excellent service.
I've always been pleased with their excellent service.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:44 PM

Thank you so much for taking time to write up this public vote of confidence for our staff and business!  We really appreciate it and we hope you have a wonderful week.


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Oil change/heater/AC
Thank you...loyal 5 year customer and very happy.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:47 PM

Thank you so much for taking time to write this lovely review for our business.  We are grateful for you and our other loyal customers like you who make our work so much more enjoyable.  We hope you have a wonderful week!


SR
SABRINA R.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
True and Trustworthy Pros
The reputation is not hype. This professional team truly cares about service as evidenced by their timely and efficient work for and communication with their customers. Their friendliness and respectfulness give one even more confidence in their integrity. Thankful to have found them!
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:42 PM

We are grateful you did find us, because it is working with customers like you that makes our days bright and cheerful.  Thanks for taking the time to write up this wonderful review for our staff; it truly makes their days brighter to know that our customers appreciate their efforts.  We hope you have an awesome week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Thank you!
I appreciate that you're always prompt, honest, and do a great job repairing what's needed.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:38 PM

Thank you so much for writing this glowing review for our staff and our business.  Our employees' go the extra mile for our customers to try to make sure they have safe and reliable transportation.  We hope you have a wonderful week!


DH
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David H.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
2 vehicles repaired.
So far they've worked on 2 of our vehicles. Work was done timely and all defects were repaired. These guys are definitely where I'll be bringing my vehicles from now on.
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:30 PM

We are glad you are so pleased with our staff and their work ethic.  It makes our employees' week start out right when they get to see that our customers think so highly of them as we post the week's reviews in our break area.  Thanks so much for taking time to do this for them and we hope you have a wonderful week!


FB
FRED B.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Great place, very honest, always helpful,
I've always were able to count on them, they have worked on my trucks, motorhome, always kept me informed, this is the only place I take my automobiles to, their trust means a lot to me, thanks great job
Cherie from Auto Care Experts LLC responded on 04/21/2025 06:26 PM

Thanks for writing this public "Thank You" for our staff and business.  We are very grateful to have awesome customers like you and we really appreciate the time and effort it took to do this for us.  We hope you have a wonderful week!


RF
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RANDY F.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Long time client! Would not go anywhere else
Reliable, fast, friendly, quality work and if they ever make a mistake, which we all do, they make it right immediately
Cherie from Auto Care Experts LLC responded on 04/02/2025 11:38 AM

Thanks so much for taking the time to write up this wonderful review.  We have been very Blessed to have so many customers such as yourself who have been coming to us for years, but few have been coming for over 20 years like you have.  We really appreciate that dedication and your friendship, and we hope that you have a wonderful rest of the Easter holiday season!


TJ
TERRY J.
Selah, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
AC system repair
Performed a quick diagnosis of what the failure was. Gave me an estimate and explanation of what had to be done. Time estimate, cost of repair, and ready to pickup were right on! Very good job, professional service.
Cherie from Auto Care Experts LLC responded on 03/31/2025 02:04 PM

Thank you so much for doing this wonderful review of our business.  We really appreciate that you took the time to do it for us, and we hope you have an awesome week!


DS
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DAN S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Oil and Tire Rotation, Easy Peasy
Great quick service. Gave a quote for needed future maintenance. No pressure, no hassle. THANKS!!!
Cherie from Auto Care Experts LLC responded on 03/31/2025 02:03 PM

You are very welcome and Thank You so much for taking the time to write this review for us!  We all feel it is our job to keep you informed of your vehicle's condition, but not our job to determine what services you want completed or when you want them done.  We hope you have a wonderful week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Auto repair
Great customer service
Cherie from Auto Care Experts LLC responded on 03/31/2025 02:05 PM

Thanks so much for taking the time to give us this lovely review.  We really appreciate it and we hope you have a wonderful week!

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