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SureCritic / The Auto Clinic Repair and Towing
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The Auto Clinic Repair and Towing

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,053 Reviews)
95
Write a Review
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Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(815) 433-9181
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1734 N 26th Rd Ottawa, IL 61350-9360
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The Auto Clinic Repair and Towing's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,053 Reviews)
Write a Review
Recent Reviews
BB
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Becky B.
Ottawa, IL
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
The Auto Clinic
The Auto Clinic has taken care of my vehicles for the last 10 years and they always provide the best service in this area! Quality service, expertise, reasonable prices. Courteous and knowledgeable staff. Highly recommend. Wish I could keep them a secret…
JB
Joyce B.
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Truck repair on my grandsons truck
I was very pleased with the towing, repairs was notified how things were going . It was wonderful and the repairs were done in a timely manner the truck is running great !!! Everyone was so nice I certainly will use Auto Clinic again thank you so much
SC
Scott C.
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Very pleasant, friendly professional experience.
Fantastic service and congenial staff.
DN
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Dennis N.
Ottawa, IL
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
It all started with an oil change and brake check.
I took my car in to get an oil change and have my brakes checked. I was given a price for that. I agreed to that and waited for the results. When they came it was not good. Several parts needed to be replaced. I was given a new estimate for those repairs and gave the go ahead for those repairs. It was on a Friday and parts needed to be ordered which caused the car to be there for the weekend. On Monday I received a call letting me know of an upcoming problem which if fixed now would save time and money in the future. All contacts were describing the problem, giving the solution. They were given courteously and with no pressure to have the repairs done there. Would absolutely have work done there again.
Verified Customer
Ottawa, IL
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Great job
I appreciated how quickly I got in and how they really wanted to help me. These guys (and gals) really care about taking good care of you, I would 100% recommend them if your having problems with your vehicle!
JM
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Joe M.
Ottawa, IL
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Service need
I had a critical issue with my vehicle and a very narrow timeframe to deal with it. The team got me in and serviced promptly.
JB
Jared B.
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
I found my lifelong mechanic!
Everyone at the auto clinic is so nice and helpful. They went above and beyond to make sure my yearly check up on my vehicle went well and that I was satisfied with the service. I will never take my car anywhere else. I highly recommend the auto clinic!
JV
John V.
Marseilles, IL
Ford Crown Victoria
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
When I need help their always helpful
When I need something done, they do it right away and don’t overcharge me. I’m very happy with everything they’ve done.
CB
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Caroline B.
Ottawa, IL
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Very affordable
Outstanding customer service. They gave me a ride home after I left my car there. They were told to do anything it took to make my car safe and that's exactly what they did. I never thought I would find another great shop after I moved, but I certainly did. Very friendly and knowledgeable.
Verified Customer
Ottawa, IL
Tesla Model Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Timely Support with unexpected maintenance
As always, needed support based on a flat tire and the issue resolved very quickly! Thanks
SM
Steve M.
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Highest Quality Work, Sincere, Knowledgeable, and Thorough
We were in town traveling and pumped gas mixed with diesel from a local station. We started misfiring on the highway home. We called the Auto Clinic and they said they could fit us in.

Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned.

They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.
GB
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Gene B.
Ottawa, IL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Great work
They did a timely job excellent service
PS
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Patrick S.
Ottawa, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
Great service!! Friendly service!!!
I had a rattling sound coming from the engine compartment they located it and informed me that it was my AC compressor clutch! I received 2 quotes and they gave me the choice of which route to take without any pressure! They were very accommodating and I chose the more expensive route which will give me more life of my older vehicle! While they were working on my vehicle they found an additional problem and again the gave me the choice of which route to go! I chose the one that fit my budget and again they were very accommodating! I have my vehicle now and it runs great! The AC works great and the price was very reasonable compared to other shops that I have been to!
Verified Customer
Marseilles, IL
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Best mechanics in the 815
They will work with you, and make sure your car comes back better than ever. 10/10
MM
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Margaret M.
Ottawa, IL
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Cable and battery
My car married to Auto Clinic cuz they love her and makes her happy running smoothly! Thank you, Surgeon!
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