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SureCritic / Auto Clinic International
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Auto Clinic International

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(229 Reviews)
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Score Details

5 stars
89%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(301) 644-4244
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
299 Bucheimer Road Frederick, MD 21701
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Auto Clinic International's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(229 Reviews)
Write a Review
Recent Reviews
MC
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Marco C.
Germantown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Fast turn around get ur car done ASAP
Good customer service don’t give u the spend around and gets the job done
Recommended
PK
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Patrick K.
Shepherdstown, WV
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
verified customerVerified Customer
Excellent services
From the initial scheduling to the actual service, ACI knocks it out of the park. Extremely knowledgeable about all of my vehicles and very friendly too. Wont take my cars anywhere else.
Recommended
JM
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Jeff M.
Frederick, MD
Porsche Boxster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
verified customerVerified Customer
Professional Auto Service
First time taking my car to this company. Could not have asked for a more professional experience. Just like it should be. Estimates were clear and signed off on before work initiated, all done electronically. Online portal gives you the ability to check on the status of your vehicle and review the technical write up regarding your car's issue including videos explaining the problem. Service time/cost was more than reasonable. Definitely will take my vehicle back.
Recommended
SM
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Skyler M.
Walkersville, MD
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Wonderful!
This place has awesome customer service and because of it this will be my new go to! Treating people nicely and with smiles goes a long way
Recommended
Verified Customer
Middletown, MD
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Great client service.
Client service is excellent. Had to keep my car for the weekend and gave me a complimentary car to use for the weekend.
Recommended
HH
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Herb H.
Frederick, MD
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Kept me appraised of everything
Great customer experience. I have already recommended them to my neighbors. They explained everything in detail, including providing photo's of issues in question.
Recommended
EM
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Elizabeth M.
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Great dependable service
Great communication, reliable and dependable service. Feel assured that my car will be fixed correctly when I pick it up.
Recommended
SW
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Stephanie W.
Jefferson, MD
Mercedes-Benz 500SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
verified customerVerified Customer
The customer service is fantastic!
I was so impressed with the way I was treated by email, text and on the phone. I am also impressed with the great data about my car that i got via the digital health report. While I get the fact that I am a new and potential long term customer, I am still amazed by the time they clearly spent on my car during their state inspection. I got detailed information on issues, complete with pictures and links to videos of how each component is supposed to look/function. They even explained options for reducing the overall cost of the many repairs the car I brought to them needs. There are lots of nice touches - like the lockers to get your keys for after hours pick up. Most places just leave the keys under the mat. You have truly impressed me so far. I look forward to doing more business with you as I need car repair.
Recommended
GF
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Gary F.
Frederick, MD
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
ACI servvice
Very complete eval of my vehicle during service.
Recommended
NF
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Nancy F.
Hagerstown, MD
BMW X3
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
verified customerVerified Customer
Staff are pleasant and knowledgeable.
The staff is attentive and pleasant. They assisted me right away as I had another commitment.
Recommended
MJ
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Mike J.
Frederick, MD
BMW 135i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
verified customerVerified Customer
BMW Professional
Top notch service! From the courteous, friendly nature of the front office staff to the knowledgeable technicians in the back, this place is a gem for any person looking for a local specialist that knows about European vehicles. Edgar knows his stuff... Had lots of questions, and had them all answered. No doubt, I will always lean on them to service my BMW 135i.
Recommended
NK
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Norman K.
Frederick, MD
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2019
verified customerVerified Customer
Great personalized service
Suddenly had what turned out to be a malfunction of our engine oil sensor, which falsely signalled low oil level. ACI let us drop the car in immediately on Wednesday afternoon for service the next day, giving us a free loaner. That day they diagnosed the problem and ordered a new sensor from BMW, who was prepared to ship it on Monday the following week. Instead, ACI arranged special pickup and had our car finished Friday morning. As always, they went the extra mile for the customer!
Recommended
OC
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Osmar C.
Frederick, MD
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
verified customerVerified Customer
Outstanding service
This is my second time going to this facility and second time I get amazed on how good they are. Employees here are very knowledgeable and always doing above and beyond work. If you can’t make it to pick up your car don’t worry they have a system set up to work for you after hours which to me is very very important. They also always sent you soft and hard copy of all work performed base on your approvals as well for other things your vehicle may need.
Recommended
EB
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Erik B.
Frederick, MD
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
verified customerVerified Customer
Very Professional and Thorough.
ACI of Frederick made me feel very comfortable and their professionalism deserves 10 stars. The service work was extremely thorough and efficient.
Recommended
WL
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Wayne L.
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
verified customerVerified Customer
Larkin 530I
Everything was great, Shop clean and team very knowledgable.
Recommended
Displaying Review 1 - 15 of 229 in total
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