business image

Auto Service Lab

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(18 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(559) 674-5054

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Pacific Time (Us & Canada)
520 N E Street Madera, CA 93638
Auto Service Lab's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(18 Reviews)

AN
ARMANDO N.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Honest, Fair, and Reliable
I was recommended to Auto Service Lab by a coworker who said they do great work and are fair with pricing—and he wasn’t wrong. I first came here about a year ago when my car didn’t pass smog. Carlos let me know that replacing the part might help it pass but wasn’t guaranteed. I appreciated the honesty instead of him just taking the job to make a quick buck. I decided to move forward with the repair anyway, and thankfully it passed.

I came back again today to get my brakes and spark plugs replaced. Carlos greeted me, gave me a fair quote, and had the work done that same day. I really like this place—trustworthy, efficient, and honest. I feel good bringing my family vehicle here. Shoutout to my coworker for pointing me in the right direction.
from the staff A. from Auto Service Lab responded on 04/20/2025 09:39 AM

It's fantastic to hear about your experience at Auto Service Lab! We're all about transparency here—like a clear windshield on a sunny day. Carlos always strives to keep things honest, and we're glad he could help your car not only pass smog but get its brakes and spark plugs sorted out in no time. After all, nobody wants to be stuck in the garage longer than necessary. We appreciate your trust in us for your family vehicle, and a big cheer goes out to your coworker for the recommendation. Here's to keeping the wheels rolling smoothly!


AM
gravatar
AURORA M.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Knowledgeable & efficient
The service technicians are courteous and are very knowledgeable of the repairs they do. And guarantee the repairs.
from the staff A. from Auto Service Lab responded on 04/12/2025 09:50 AM

We appreciate your feedback about our service technicians. It's great to hear that their courtesy and expertise made a positive impact during your visit. And you're right—guaranteeing repairs is our way of saying we stand by our work. If only we could guarantee cars would stop breaking down at inconvenient times! We look forward to serving you again whenever you need us.


SC
STACEY C.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Customer
We appreciate the fast, friendly, knowledgeable service that Carlos and the team provide. We recommend taking your vehicle to them as well! We have not had any issues with the services that have been provided and will most definitely go back next time their services are needed!
from the staff A. from Auto Service Lab responded on 03/07/2025 09:39 AM

We appreciate you taking the time to share your experience! It sounds like Carlos and the team have not only won you over with their speed and friendliness but also their impressive knowledge. We aim to keep things running smoothly, just like your vehicle! We look forward to being your go-to pit stop whenever you need us in the future. Safe travels until then!


JW
JOLENE W.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Great service
Carlos and the crew are always friendly, and professional, they offer a great service.
from the staff A. from Auto Service Lab responded on 02/24/2025 09:38 AM

It's fantastic to hear that Carlos and the crew are hitting all the right notes with their friendly and professional service. We like to think of our team as the automotive version of a Swiss Army knife—versatile and always ready to help. Your support means the world to us!


JD
JAGADE D.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Best business
Great prices prompt courtesy service. Great follow up.
from the staff A. from Auto Service Lab responded on 01/01/2025 09:36 AM

We appreciate your feedback and are glad to hear that you found our prices appealing and our service prompt and courteous. It's always a pleasure to ensure that our follow-up matches the quality of our service. We’ll keep working hard, so your next visit feels just as great!


EG
EDWARD G.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Appreciated the excellent service
Appreciated the excellent work & professionalism
from the staff A. from Auto Service Lab responded on 12/15/2024 09:38 AM

We're glad to hear that you appreciated the excellent work and professionalism at Auto Service Lab. It's always our aim to keep our standards high, even if our coffee sometimes runs low. If you ever need another round of maintenance, you know where to find us!


CL
CALEB L.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Always great!
I've been taking my car here for almost two decades. Always great service and never a bunch of unnecessary repairs. Trust is always a big deal and a mechanic shop and Carlos and his dad have never done me wrong.
from the staff A. from Auto Service Lab responded on 12/12/2024 09:38 AM

It’s fantastic to hear that you’ve been part of our Auto Service Lab family for almost two decades! Trust is indeed the foundation of any great mechanic-customer relationship, and we’re glad to have earned yours. With Carlos and his dad on the job, unnecessary repairs are as rare as a unicorn at a car wash. We appreciate your loyalty and look forward to keeping your vehicle running smoothly for many more miles ahead!


JS
JOE S.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Excellent
Very professional and excellent service! I recommend them to friends and family
from the staff A. from Auto Service Lab responded on 11/20/2024 09:36 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that you found our service professional and excellent. We're always here, ready to keep your car in tip-top shape. If your friends and family need help with their vehicles, we promise to treat them like our own!


JW
JOLENE W.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Excellent service
Carlos and his team are always friendly and they do great work,.
from the staff A. from Auto Service Lab responded on 11/16/2024 09:37 AM

We appreciate you taking the time to share your experience. It’s fantastic to hear that Carlos and the team are hitting the mark with both their friendly service and quality work. We're lucky to have such dedicated folks on our crew. If there’s anything else we can do to keep your vehicle in tip-top shape, just let us know!


AS
ALICIA S.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
Honest and professional. This is our mechanic and won't go anywhere else
Very knowledgeable and trustworthy. The best in Madera
from the staff A. from Auto Service Lab responded on 10/13/2024 09:41 AM

We appreciate your kind words! It's great to hear that you found our team knowledgeable and trustworthy. We aim to be the go-to spot in Madera, and it seems we're on the right track. If you ever have car questions or need advice, you know where to find us!


Verified Customer
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
Honest and professional. This is our mechanic and won't go anywhere else
Have been coming for years years won't go anywhere else. Honest and professional.
from the staff A. from Auto Service Lab responded on 10/13/2024 09:41 AM

It’s always a joy to hear from long-time customers! Your loyalty means the world to us, and we’re glad to be your go-to spot. Honesty and professionalism are our middle names—well, not literally, but you get the idea. We appreciate you sticking with us through the years and look forward to keeping your vehicle in tip-top shape for many more to come!


Verified Customer
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
verified customerVerified Customer
10
Great service
Service was good and everything they needed to go with my vehicle was communicated well
from the staff A. from Auto Service Lab responded on 10/09/2024 09:41 AM

It's fantastic to hear that you found our service clear and effective. Open communication is key to keeping your vehicle running smoothly, and we’re glad we hit the mark for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Safe travels on the road ahead!


Verified Customer
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Work was five timely and at a fair price.
Owner was clear as to what needed to be done.
Work was completed timely.
from the staff A. from Auto Service Lab responded on 09/23/2024 09:37 AM

We appreciate your feedback and are glad to hear you found our communication clear and the work completed in a timely manner. It's always our aim to keep things transparent and efficient. If your car has any more adventures, you know where to find us!


CL
CHERRIE L.
Kingsburg, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Excellent
My son and I have used this repair business a lot over a period of years and have never been disappointed! I needed my car smogged and went to a smog repair shop near the DMV. After they smogged my car I was told I needed a serpentine belt and that I should get the water pump belt at the same time because it was the same age as the other the cost was going to be $304.00 . I waited and took it to Auto Service Lab for second opinion I told them what the other shop had told me and wanted an estimate from them. While I stood there the young man looked confused and showed it to the owner Alfonso. Alfonso had me look at the belts and showed me that the water pump belt was like new and I didn’t need that belt just the serpentine belt!! My car has over 100,000 miles so he told me he would check the spark plugs for me and see if there was anything else wrong. When I picked it up everything else checked out ok and my bill was only $154.49
Their honesty is and has always been above reproach!! I am a single woman and I guess the other shop was going to take advantage of my lack of knowledge with cars, so sad!!! My son had a whole motor replaced in his truck a few years ago and it was smooth as butter and very fair price. I highly recommend this car repair shop and I’m glad I’m back close enough to use them again!! Thank you Auto Service Lab for your excellent work, honesty and customer service!!!

SC
Stacey C.
Madera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
Category: Service
Stacey said they are great.
Recommended
from the staff A. from Auto Service Lab responded on 09/21/2024 09:40 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that you think we're great. Our team always aims to provide top-notch service, and it seems we hit the mark this time. If there’s anything specific that stood out to you, feel free to let us know—it's always nice to hear what we're doing right!


Displaying Review 1 - 15 of 18 in total
Service Coupons and Posts
🚗💨 Huge thanks for the kind words! We love being your go-to spot for car care. Honesty is our policy, especially when it comes to your ride. Here's to smooth drives and safe family travels! 🛠️ #AutoServiceLab #TrustworthyService
Learn More

🎉 We’re thrilled to hear our technicians impressed you with their skills and courtesy! 🚗💨 At Auto Service Lab, we not only fix cars, but we also aim to keep smiles on faces. Thanks for trusting us with your ride! #AutoServiceLab #CarCareExperts
Learn More

We're revved up by your kind words! 🚗✨ A huge shoutout to Carlos and the team for keeping things speedy, friendly, and top-notch. We're here whenever your vehicle needs a pit stop! 🛠️ #AutoServiceLab #HappyCustomers
Learn More

We're revved up to hear you had a wonderful experience with Carlos and the crew! 🚗💨 Friendly faces and top-notch service are our fuel! Thanks for the support! 🔧✨ #AutoServiceLab #CustomerAppreciation
Learn More

Thanks for the awesome feedback! We're thrilled our prices and service hit the mark. ?? You can count on us for a smooth ride and timely follow-ups! See you next time! #AutoServiceLab #CustomerSatisfaction
Learn More

?✨ Thank you for recognizing our team's hard work and professionalism! We're thrilled to keep your wheels turning smoothly. Remember, our door is always open for your automotive needs! #AutoServiceLab #WeCareAboutYourCar
Learn More

We're over the moon to have loyal customers like you! ?? Two decades of trust and great service? That’s what we call a solid relationship! Thank you for putting your faith in us. Here's to many more worry-free miles ahead! #AutoServiceLab #TrustIsKey
Learn More

We love it when our hard work shines through! ?✨ Thank you for recommending us to friends and family! We're on a mission to keep everyone’s rides running smoothly—like butter on toast! ? #AutoServiceLab #SmoothRides
Learn More

Huge thanks to our fabulous customers! ?? We're thrilled that you enjoy our friendly vibes and top-notch work. Our team believes in keeping both your car and your spirits in top shape! ?️✨ #AutoServiceLab #HappyCustomers
Learn More

We're thrilled to hear you found us trustworthy and knowledgeable! ?✨ Madera may have a few hidden gems, but we’re proud to be one of them! Thanks for making our day! ? #AutoServiceLab #MaderaBest
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.