My Audi was serviced on 6/1/22 for a power steering pump, suction pipe and belt replacement. 12 days later the belt snapped and was left inoperable.
After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I’m not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages.
He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped).
I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I’m very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now.
I’ve emailed Marcus and his website about my findings, and have heard not a single word or how to make things right.
As I read some of these posts on here, which are pretty recent. I’m beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation.
Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty.
I hope my review helps you decide on giving this shop your business.
I've been a customer for a long time at the shop and I took my car recently to do some work and the treatment the price and everything was great.
Thank you very much guys
Got my vw reprogrammed plus replaced burned out bulbs they noticed. Fair, professional, people friendly. I would take my vehicle to them again and feel confident they would correct any problems it had.
The fellows at Auto Sport are always very helpful and thorough. The work I’ve had done on my VW was done in the promised time frame at the estimated amount.
Very knowledgeable , polite. Prices are very reasonable , they give recommendations on what you should fix in your car, but without the pressure of having to do it once you are there. I’m my case they instructed me in how to get a reimbursement from the dealer since some of the fixing they did has to do with a factory recall. I definitely recomend this place!!
Recommended
GK
Garth K.
Olympia, WA
01/13/2019
BMW Fuel Leak
These guys saved the day when my M3 started dumping fuel on I-5. The fixed the issue quickly and were very fair in their pricing. I would not hesitate return for further service.
Good people.
These guys are amazing. I had electrical issues with my car and they figured out the problem, even thought it was intermittent. They took their time to find the problem and fix it. And the best part is, they are very honest and nice. I can't say enough good things about these guys, especially Marcus!
Recommended
SG
Steve G.
Volkswagen Vanagon
10/15/2018
Verified Customer
VANAGON
First - They can always handle my crazy issues and van needs.
Second - They can decipher and understand my lack of mechanical knowledge and still know the problem that I am trying to describe.
Used to buy parts from this shop when we lived in the area. . .recently moved back and needed shop work. Prices are fair, great work, fantastic communication and recommendations.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I’m not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages.
He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped).
I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I’m very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now.
I’ve emailed Marcus and his website about my findings, and have heard not a single word or how to make things right.
As I read some of these posts on here, which are pretty recent. I’m beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation.
Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty.
I hope my review helps you decide on giving this shop your business.