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Automotive Excellence

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(815 Reviews)
94
Write a Review
Offers

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.

At Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.

At Automotive Excellence auto repair in Placerville, CA we gain the majority of our business is by customer referral. We take great pride in keeping our customers by giving them sound, strait forward advice on their auto repair needs and getting them back on the road with confidence.

So whether you need a California Smog Certification, or are experiencing a more serious problem with your vehicle, Automotive Excellence is the full service automotive repair shop you can trust.

CA Smog Check Station
In California, smog inspections are required for all vehicles produced after 1975 (with a few exceptions). Luckily Automotive Excellence in Placerville is a California Certified Smog Check location. ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(530) 622-2701
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4600 Missouri Flat Rd Ste 14 Placerville, CA 95667-6849
Get Directions
Automotive Excellence's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(815 Reviews)
Write a Review
Recent Reviews
SL
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SALLIE L.
Placerville, CA
2008 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Always a Good Experience
I've been going to Automotive Excellence for over 20 years. I've never considered going elsewhere because I've received excellent service on my vehicle and friendly treatment from the staff. I highly recommend them.
CM
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CARLYN & LESTER M.
Placerville, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
check engine light
great customer service They always make sure to take care of our problems
TS
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TAMI, JASON S.
Pollock Pines, CA
2003 Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Smog
Great customer service.
Randi M., Owner from Automotive Excellence responded on 04/16/2025 09:22 AM

Thank you Tami for the 5 star review!

Randi Mitchelson 
Owner
530 622 2701

LO
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LINDA O.
Placerville, CA
2014 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
60,000 mile maintenance inspection
Excellent service from everyone involved with my maintenance inspection on my Ford Escape.
Very happy customer!
Randi M., Owner from Automotive Excellence responded on 04/16/2025 09:21 AM

Thank you Linda. We are thrilled you had a excellent expeirence with us. We look forward to seeing you at your next service.

Randi Mitchelson 
Owner
530 622 2701

AS
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AL S.
Placerville, CA
2020 Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Consistent Excellence
Ross and Randi and their team is the only people I trust with my vehicles! They have integrity and always do things with excellence!
Randi M., Owner from Automotive Excellence responded on 04/14/2025 08:42 AM

Thank you Al, we appreciate you taking the time to leave us a glowing review. It is always great seeing you.

Randi Mitchelson 
Owner
530 622 2701

PT
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PHIL T.
Camino, CA
2001 Ford F550 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Quick & done correctly
Had a smog inspection & certification & all went well. I also had a problem with my windshield wipers & Ross cleaned out the system & tighten everything up and put new wipers on & all is working fine now. Great job!
Randi M., Owner from Automotive Excellence responded on 04/14/2025 09:18 AM

We are glad you had a great experience here at Automotive Excellence. Thank you Phil for the 5 star review!

Randi Mitchelson 
Owner
530 622 2701

GV
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GIL V.
Shingle Springs, CA
2015 Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
9
smog check
The service was on time, fast, in & out.
Randi M., Owner from Automotive Excellence responded on 04/14/2025 09:20 AM

Thank you Gil for the 5 star review!

Randi Mitchelson 
Owner
530 622 2701

MW
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MIKE W.
Diamond Springs, CA
2006 Mitsubishi Outlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
9
Very good quality work
Very friendly quality work definitely would recommend they know their stuff
LH
LILLIAN H.
Somerset, CA
2005 Chrysler PT Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent Service from start to finish.
Polite & excellent service from start to finish.
Randi M., Owner from Automotive Excellence responded on 04/02/2025 09:06 AM

Thank you Lillian for the 5 star review. Here at Automotive Excellance we strive to give top notch customer service. We look forward to seeing you at your next service.

Randi Mitchelson 
Owner
530 622 2701

ES
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EVAN S.
Cameron Park, CA
2006 Trailer W22
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Excellent, professional, and friendly service
This was my first visit to Automotive Excellence. I wasn't sure what to expect but I have found my go-to shop from now on. The service was excellent and all of the staff were professional and friendly. Ross, Randi, Dallace, and Rachel made me feel like I was family.
Randi M., Owner from Automotive Excellence responded on 03/31/2025 03:18 PM

Thank you Evan for the great review and welcome to the Automotive Excellence Family! We do have a great staff that takes pride in helping our customers. We look forward to seeing you at your next service.

Randi Mitchelson 
Owner
530 622 2701

Verified Customer
Camino, CA
2002 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Service Central
Absolutely love AutoX. Been coming here for years for all of maintenance needs. They always let me know what I need and more importantly what I don’t. The staff is always friendly especially Rachel. She’s so nice. And Dallas is always there to answer any of my silly car questions. Thank you Ross & Randi.
Randi M., Owner from Automotive Excellence responded on 03/31/2025 03:18 PM

We're over the moon to hear that AutoX has become your automotive home away from home. It's like our shop is the warm hug you didn't know you needed! Our team takes pride in helping you navigate your car's needs – we just want to make sure your vehicle runs smoother than a buttered penguin on ice! Rachel and Dallas are the dynamic duo of customer service, ready to tackle everything from major repairs to the mystery of why your check engine light looks like it's auditioning for a horror movie. Ross and Randi must be doing something right if they keep bringing in the best talent! We appreciate your loyalty and promise to keep the laughs rolling while we keep your wheels turning.

Randi Mitchelson 
Owner
530 622 2701

BS
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BRUCE & SHIRLEY S.
Placerville, CA
2005 Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Just a phone call away
When you're in your RV in Mesa, Arizona, and have a belt scream at you, who you gonna call? I called Ross at Automotive Excellence and got the information I needed. Next stop upon coming home, Automotive Excellence and repairs completed. Thank you Ross.
Randi M., Owner from Automotive Excellence responded on 03/28/2025 03:41 PM

When your RV belt decides to audition for a horror movie in Mesa, Ross is definitely the go-to guy to stop the screams! We're glad to hear that he provided the superhero-level service you needed.

Randi Mitchelson 
Owner
530 622 2701

ET
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EDWIN & SUE T.
El Dorado, CA
2011 Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Great service as always
Over the years as hubby is unable to do the maintain needed Automotive Excellence has been the place that I trust. They are friendly and very thorough. They answer all my questions. I trust them which says a lot.
Randi M., Owner from Automotive Excellence responded on 03/19/2025 10:17 AM

Thank you Sue for the 5 star review, and for entrusting us with your vehicles. Its always great to see you!

Randi Mitchelson 
Owner
530 622 2701

MS
MICHAEL S.
Placerville, CA
2002 Chevrolet Silverado 1500
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2025
verified customerVerified Customer
8
Very good multi check oil change
My second vehicle at this facility. Very thurough.
Randi M., Owner from Automotive Excellence responded on 03/14/2025 10:26 AM

Thanks for taking the time to leave us a review! We’re glad to hear that your experience was thorough. Our multi point inspection is a great way to let our customers  know the over all health of their vehicles.

Randi Mitchelson 
Owner
530 622 2701

AH
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ANDREA H.
Pollock Pines, CA
2008 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
7
I had a great! Experience at Auto Experience.
Hi! I never had any problems with Auto Excellence. The work that the employees do is very important and very thorough. At Automotive Excellence is Great!! And Awesome!! And very Helpful ☺️.
Randi M., Owner from Automotive Excellence responded on 03/12/2025 11:29 AM

Wow, it sounds like Automotive Excellence has officially earned its superhero cape! We’re glad to hear our team has been thorough and helpful.Thank you Andrea for the great review.

Randi Mitchelson 
Owner
530 622 2701

Offers and Posts
🚗✨ Wow, 20 years of trust! We're thrilled to have such loyal customers. Your words fuel our passion for excellent service (and maybe a few cups of coffee)! Thanks for choosing us time after time! 🙌 #AutoCare #LoyaltyMatters
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Thank you for the kind words! We’re always here to keep you rolling smoothly! 🚗💨 Great customer service is our fuel! If your car ever feels a little cranky, you know where to find us! #AutomotiveExcellence #CustomerCare
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We're thrilled to hear you enjoyed our customer service! 🚗✨ We're always here to make your automotive experience smoother than a freshly waxed hood. Thanks for the love! ❤️ #AutomotiveExcellence #CustomerFirst
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We’re blushing! 😊 Huge thanks for trusting Ross, Randi, and our team with your ride! 🚗✨ Integrity and excellence are our middle names—well, maybe not literally, but you get the vibe! #AutomotiveExcellence #TrustThePros
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Thanks for trusting us with your smog inspection and wiper woes! 🚗💨 Ross is our windshield wizard! 🧙‍♂️ We’re glad everything's running smoothly now. Remember, when in doubt, just wiper it out! 😉 #AutomotiveExcellence #WiperWizardry
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🚗💨 Thank you for the awesome review! We're thrilled our speedy service got you back on the road in no time. At Automotive Excellence, we believe in quick fixes, not quick bucks! 🛠️ #FastService #AutomotiveExcellence
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Thanks for the kind words! 😊 We're thrilled to hear you found our team friendly and knowledgeable. We aim for top-notch service—no car wizardry here, just hard work! 🚗💪 Keep those engines purring! #AutomotiveExcellence #CarCareGoals
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Thank you for the kind words! We're here to keep your ride smooth and your spirits high—like a well-tuned engine! 🚗💨 Your satisfaction drives us. Hope to see you back soon! #AutomotiveExcellence #CustomerCare
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Thank you for the glowing review! 🌟 We're thrilled you felt at home with Ross, Randi, Dallace, and Rachel—we promise we’re not just here for the oil changes! 🚗💨 Welcome to the Automotive Excellence family! #AutoCare #CustomerLove
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🐾 Thank you for the awesome review! We're thrilled to hear that our thorough team made your experience a smooth ride! 🚗✨ We'll keep rolling out the quality service! #AutomotiveExcellence #SmoothRide
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We're thrilled to hear your motorhome is running like a champ! 🚐💨 Thanks for trusting us with your issues—we love reviving old wheels! Don't forget to take it out for a spin! 🏞️🔧 #AutomotiveExcellence #HappyCustomers
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Thanks for trusting us with your RV! We love turning slide troubles into slide happiness—just like magic but with tools! 🚐✨ Glad we could help get you back on the road. Can’t wait to see you again! #RVRepair #AutomotiveExcellence
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We appreciate your kind words! We're thrilled to help keep that old pickup truck running smoothly 🛠️. Dallas loves explaining things—he's our resident truck whisperer! 🚗💨 Cheers to many more adventures on the road! #AutomotiveExcellence #TruckLove
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Thanks for the kudos! 🚗💨 We’re always ready to shift gears and get you back on the road in no time. Quick responses and reliable replacements are our jam! 🎉 #AutomotiveExcellence #SpeedyService
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We're thrilled to be your go-to for your Prius! 🚗💚 Thank you for trusting Automotive Excellence with your ride. We'll keep your wheels turning smoothly—no "Prius" the excitement! 😄 #ToyotaLove #AutoCareExcellence
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$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 04/01/2025-08/19/2025
$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 04/01/2025-08/19/2025
Thank you for the fantastic review! We're thrilled to help align your ride and your day! 🚗💫 Our team prides itself on care—both for cars and customers. Come back anytime for a tune-up or simply to chat! #AutomotiveExcellence #AlignmentGoals
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Thanks for the stellar review! 🌟 We're thrilled you loved the multi-point inspection—it's like a check-up for your vehicle! 🛠️ Your Suburban is in good hands with us. We can't wait to see you again for your next visit! #AutomotiveExcellence #VehicleHealth
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Thank you for putting your trust in us for all these years! 🛠️ We love being your go-to auto repair team—keeping families safe on the road is what we do best! 🚗❤️ Here's to many more miles together! #TrustedService #AutomotiveExcellence
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🚗🔧 Thanks for trusting us with your ride! Who knew mice could cause such chaos? 😄 We're glad we could provide honest, straightforward advice. We're here for all your future automotive needs! #AutomotiveExcellence #HonestService
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Thanks for trusting us with your tricky car mystery! 🕵️‍♂️🔧 We're glad we cracked the case and explained it in easy language. Remember, we're always here to help silence those pesky noises! 🚗💨 #AutomotiveExcellence #CarCareExperts
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Thanks for the thumbs up! 🚗✨ We strive to keep your rides smooth and your smiles wide. If we were any better, we'd need an oil change ourselves! 🛠️ #AutomotiveExcellence #5StarService
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We're thrilled to keep your vehicles road-ready for 20 years! 🚗💨 Preventive maintenance is the ticket to worry-free adventures. Enjoy that upcoming RV trip with peace of mind! 🏞️🔧 #AutomotiveExcellence #RoadTripReady
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Thanks for the fantastic shout-out! 😊 We're revved up to hear that our customer service hit the mark! 🚗✨ We love keeping you on the road and happy! #CustomerLove #AutomotiveExcellence
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Thanks for the incredible review! We aim to keep your ride running smoothly and your smiles shining! 😄🚗 Your support fuels our passion for automotive excellence. If your car could give us a high-five, it would! 🙌 #AutoRepair #CommunityCare
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🌟 Wow, almost a decade of trust! We're thrilled to be your go-to spot. And yes, Ross may just have Google beat on car wisdom! 🚗💡 Thanks for being part of the Automotive Excellence family! #AutoExperts #TrustThePros
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We’re thrilled to hear you had a great experience with our team! Nice people + good work = a recipe for Automotive Excellence! 🚗✨ Thanks for the kind words! #CustomerSatisfaction #AutoRepairMagic
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🚗🔧 Thank you for your fantastic review! We're here to turn those engine-light frowns upside down. 😊 Quick fixes and a dash of kindness are our specialties! Next time, we’ll have cookies ready! 🍪 #AutomotiveExcellence #ServiceWithASmile
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$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 03/01/2025-07/19/2025
Thanks for trusting us with your truck and sprinter van! 🚐👌 We're thrilled to hear our team exceeded your expectations and kept you on the road. We promise to keep those wheels turning smoothly! 🚗💨 #CustomerCare #AutomotiveExcellence
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$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 03/01/2025-07/19/2025
$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 04/01/2025-08/19/2025
$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 04/01/2025-08/19/2025
$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 03/01/2025-07/19/2025
$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 03/01/2025-07/19/2025
$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
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