Service Department's Reviews

4.6

(4,298 Reviews)

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Recent Reviews

Michael S.

Buford, GA

08/19/2024

Category: Service

Told we were buying a 2025 Palisade but find out that it's a 2024

During the sales discussion prior to signing, we were told that the Palisade we were being sold was a 2024 model. We found out 2 weeks later that it's a 2024 model. I called the sales person back and he denied telling us it was the newer model and there was nothing he could do unless we wanted to trade the 2024 model in for the newer model, which would mean we'd lose a lot more money due to car devaluation as soon as we drive it off the lot. He said I should have read the papers I signed. I guess I should have taken them to a lawyer prior to signing. Who reads all of that anyway? He also said that I shouldn't count on what he said. Really? Very frustrating. I was misled and now I'm stuck. Beware when purchasing from Hyundai Mall of Georgia!!!!

Michael C.

Grayson, GA

09/25/2023

Category: Service

Agree with the majority "Poor customer service!"

5/30/23 to 9/25/23 with no result.
I hate to do reviews but sometimes you have to. Purchase my second vehicle from these guys with plans to purchase a 3rd for my last child. The first vehicle purchase went well enough that I decided to purchase all my kid's vehicles at AutoNation. Complete no work was required from sales consultant, I walked in test drove the vehicle and purchased it. Over the next 4 months to present I've been trying to get the vehicle title for my credit union whom I got the vehicle loan from. Credit union trying to have me refinance my loan now at a higher rate if they don't receive the title. Over this time frame I've spoken with sales consultant Mrs. Grutadaurio who assured me that she would look into this problem and contact me the next day. After about 3 weeks of waiting with no phone call from her, I called AutoNation again and spoke with a young man and added him to a 3-way call with my credit union loan officer. He pleasantly and sincerely assured me he would also look into this matter and contact me the next day. Wish I could remember his name, but he definitely had me believe he would find an answer for me. Anyway, I never heard from him again. Contact finance department today 9/25/23, assured again he would look into this problem and contact me by email or a phone call.
So now we have reached the point where I am pissed, and this may end up costing me more money on a higher interest rate loan and seeking legal counsel. All over a damn used car and a business with poor customer service. Happily, smile and graciously greet you just long enough to receive the check and then they don't know you anymore.
I am a retired military guy, full of integrity and honor. I just don't get why others can't do right by other, I've done my part and been more than patient.
SMH.....

Rob S.

Buford, GA

12/08/2022

Category: Service

Didn’t fix my car the first time, charged me twice.

They don’t honor their one year service warranty. Brought my Genesis in for sunroof repair and they misdiagnosed it and after several weeks of back and forth they decided to grease the tracks on the roof. This didn’t fix it and required me to pay the warranty deductible twice to get it fixed now as I bring it in less than a year later. When I brought this up with the service manager he said I had no proof (the proof was right there in their system). He told me he didn’t care if I bought a car elsewhere in the future and told me I was not logical. In fact he told me bottom line you owe the $100 before he even heard the story. He interrupted me constantly. I’ve never been treated like that before, let alone over $100. Disappointed in Hyundai Mall of Georgia. Was less about the frustration on a double deductible and more so how I was treated.

Rob R.

Oakwood, GA

08/31/2022

Category: Service

Poor service department they will not honor the Hyundai warranty

I made an appointment 3 weeks in advance and was told that a rental would be provided. Hyundai warranty states that any work being done that they will provide a rental or reimburse you $35 a day. Hyundai Mall of Georgia service department, Amy Gaskill, refused to honor their word and warranty. I was told that they would "expedite" the process, but I've already waited 5 hours trying to get it fixed.

Beau H.

Duluth, GA

08/30/2022

Category: Service

Aimee is easy to work with and will always have my business.

Great communication and always provides an inviting experience with peace of mind when getting service!

Verified Customer

Flowery Branch, GA

2017 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quick oil change

Been using this dealership for 12 years now. They have been very good to me.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 04/05/2022 05:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with

BENIEL PETIT

Janet S.

Buford, GA

2014 Hyundai Santa Fe Sport

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very Happy with my experience

Aimee went above and beyond to help me.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 04/01/2022 07:40 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars

Employees worked with

AIMEE NICOLE GASKILL

Deborah R.

Flowery Branch, GA

2020 Hyundai Kona

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Very Happy with Hyundai Mall Of Ga!

We love our Hyundai! We were very pleased with our salesman. The service staff is great too!

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/31/2022 10:59 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Perisha T.

Buford, GA

2022 Hyundai Elantra

03/24/2022

Service Type: Repair

Verified Customer

Category: Service

1st service for 2022 Elantra

The young lady who checked me in was friendly. Although they are under construction the waiting area was clean. I purchased my car here and will continue to come here for service.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/25/2022 05:30 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars

Employees worked with

AIMEE NICOLE GASKILL

Jason H.

Flowery Branch, GA

2010 Hyundai Elantra

ReScore Review™

03/20/2022

Verified Customer

Category: Service

Never Fails to Provide Quality Service

I have relied upon official Hyundai service centers such as Autonation Hyundai Mall of Georgia exclusively since I bought my car new on a Hyundai lot.

The brand is superlative because it is well designed and reliable and because it’s backed up by experts who are trained in every aspect of Hyundai vehicles.

I trust them to know the most and do the best work, and that has been true of Autonation Hyundai ever since I moved to the area and transferred my business to them back in 2016.

Every single time I have needed repairs or maintenance, which is thankfully only a few because Hyundai vehicles are extremely reliable and easy to keep in good working order, Autonation Hyundai Mall of Georgia’s effective and friendly staff have fixed me up with skill and precision and in quick order, even going above and beyond with small details such as wiping down my dashboard, or warming up the interior during cold months.

I can tell they care about my vehicle and about me as a customer.

Original Review

03/19/2022

Service Type: Maintenance

Category: Service

Good Work. But Overpriced.

I have never had a problem with the quality of service at this location. But I do not appreciate being taken to the cleaners on price for parts and labor.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/19/2022 04:16 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/19/2022 06:22 AM

Thank you for taking the time to speak with me, it was a pleasure

Employees worked with

JOHN B GOODE

Jose N.

Cornelia, GA

2021 Hyundai Tucson

ReScore Review™

03/19/2022

Verified Customer

Category: Service

Grate job

Service was very good.

Original Review

03/17/2022

Service Type: Repair

Category: Service

Good

It was ok

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/18/2022 07:32 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/19/2022 06:10 AM

THank you for takng the time to speak with us. It was a pleasure

Albert T.

Hoschton, GA

2021 Hyundai Palisade

03/15/2022

Service Type: Repair

Verified Customer

Category: Service

The service was prompt and efficient.

I liked their prompt service. The waiting area was plain and small. I suggest they wash and vacuum the car before returning it.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/15/2022 12:07 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with

JOHN B GOODE

Dominic I.

Lawrenceville, GA

2019 Hyundai Santa Fe Xl

03/12/2022

Service Type: Repair

Verified Customer

Category: Service

My last visit

Tune up quality was good. I was aware of construction work on premises and being a weekend, but reminding customers of approx. time needed to finish the job goes a long way for us.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/15/2022 09:05 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you.

Employees worked with

JOHN B GOODE