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SureCritic / Hyundai Dealer / Autonation Hyundai O'Hare
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Autonation Hyundai O'Hare

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,704 Reviews)
75
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Score Details

5 stars
85%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
92
Total ReScores™
4.5
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

Autonation Hyundai O'Hare Hyundai is conveniently located in Des Plaines, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The O'Hare Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Autonation Hyundai O'Hare Hyundai is conveniently located in Des Plaines, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The O'Hare Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 346-0144
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
1509 S. River Road Des Plaines, IL 60018
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,704 Reviews)
Write a Review
Recent Reviews
GM
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Giovanni M.
Harwood Heights, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2024
0
Category: Service
DO NOT BUY OR SELL A VEHICLE HERE HAVE DONE BOTH
DO NOT BUY OR SELL YOUR VEHICLE HERE. THIS REVIEW IS FOR SELLING MY LEASED VEHICLE TO AUTONATION HYUNDAI ON AUGUST 6, 2024. SHORT AND SWEET: THEY MADE ME SIGN NON-POPULATED FIRMS-MY MISTAKE. JOE McCANN GENERAL SALES MANAGER DID PAYOFF QUOTE WHICH WAS IN ERROR. I TOLD HIM IS WAS WRONG AND VERIFIED. HE WOULDN'T LISTEN. TOLD ME THEIR BUY PRICE WAS DIFFERENT THEN MY PAYOFF WHICH WAS A LIE. THEY SENT THE PAYOFF AMOUNT THAT I WAS INSISTING WHICH RESULTED IN MONIES OWED TO ME. I CONTACTED ABOVE AND JIM DONOHUE GENERAL MANAGER. JIM CALLED AND SAID HE WILL CHECK. LEFT MESSAGES AND NOTHING. THEY OWE ME MONEY!!!! BUY A CAR PRIVATE AVOID DEALERSHIPS ESPECIALLY THIS ONE. JOHN KRANIOTIS- LEASE GUY WAS IN ON THIS DEAL TOO AND HE HAD NO CLUE WHAT TO SAY BUT TO LISTEN TO HIS BOSS!
DW
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Dave W.
Mount Prospect, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2023
0
Category: Service
2023 Palisade door mirror wind noise issue
Informed outside mirrors needed 'grommets.' Eventually advised parts were in and once at dealership, car sat unattended today for two hours before eventually being told something else additional was needed. Advisor clearly has no knowledge of product nor consideration of a customer's valued time after third and last visit. Dealership appeared understaffed and disorganized each visit, all for mirror noise issue, hardly requiring technical or mechanical expertise.
CL
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Casey L.
Mount Prospect, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2023
10
Category: Service
Great & straight-forward dealership!
I had a wonderful experience at AutoNation Hyundai . Al Pukhovich, my sales consultant, was professional, friendly, and a pleasure to work with. I wish all car salesmen were like Mr. Al! I purchased a 2015 Acura RDX here last night and the process was seamless. No gimmicks. No hidden fees. Car was ready to be delivered, fully detailed and inspected. Not many dealerships do business this way anymore. The GM and Al were willing to work with me to make sure all my needs were met and I got the best deal possible. The finance manager - Mikey, was also amazing! I would recommend this dealership to all my family and friends. If you need a used car go see Al!
SS
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Smruti Ranjan S.
Schaumburg, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2022
0
Category: Service
Bad purchase experience
I have a very bad experience today with the dealer which I would like to share.
I finalized a car with this dealer and was working with the bank for a loan. The dealer provided the purchase agreement which was submitted to the bank and I told the dealer that I will come next day for the car, along with the down payment and the loan check.

Next day when I was supposed to go in 2 hrs with the required documents, I got a call to visit the dealer immediately else the car will be sold to someone else and it was actually sold to the other person.

It is a loss of time(3 days I wasted on this car) and a lot of frustration since the dealer didn't live up to the expectation and commitment. Ideally they should have kept the car on hold for me. I have a very bad experience and feedback/rating for this dealer and would recommend others to think twice before going for this dealer.
EB
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Ellen B.
Des Plaines, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The service department is great to work with
Bob in service always goes above and beyond to make sure I understand any work that needs to be done on my car. He is always friendly and very knowledgeable about his job.
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/31/2022 04:10 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

KD
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Karen D.
Rosemont, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
I was so pleased with the service I received at this facility! My wait time was minimal! Friendly staff!
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/10/2022 05:59 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

Verified Customer
Des Plaines, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Service facility staff are always friendly and professional!
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/09/2022 03:46 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

Verified Customer
Glenview, IL
2021 Hyundai Santa Fe Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Best service ever
Bob is the best
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2022
Service Type: Maintenance
7
Category: Service
Time at dealership
It would have been nice if someone would have came told that my vehicle will be done in a time matter instead of saying your vehicle isdone
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/04/2022 01:29 PM

Jeffrey,

We will reach out to you.

To see what we can do to make your visit a five star visit. 

Thanks
Chris Andrews

CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/07/2022 03:35 AM

Thanks for the five start rescore.

SL
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Sam L.
Elk Grove Village, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Reliable
A service facility I can count on!
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 03/01/2022 03:17 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

NP
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Nitaben P.
Schiller Park, IL
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nitaben Vasudev patel
Nice good experience every one good I am so happy
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/25/2022 03:55 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

Verified Customer
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Repeat Customer
Been coming to O’hare Hyundai since 2006. The team (especially Robert Oberding) and service have always been so kind and professional. Keeps me coming back!
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/19/2022 11:11 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

BW
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Barbara W.
Arlington Heights, IL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service. Always a pleasure having my car serviced here.
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/10/2022 03:25 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

 

CS
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Carol S.
Des Plaines, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Dependable service
I always look forward to seeing your friendly staff. I feel safe having my car serviced here
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/10/2022 03:25 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

 

LG
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Lawrence G.
Glenview, IL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
first service
I rely on my salesman (Darren) for advice and direction. He always goes the extra mile for me and I appreciate that. Bob the service mgr. explained all the service thoroughly and completed it in a timely manner.
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/09/2022 04:20 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

SP
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Shawn P.
Niles, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and Efficient Service
Bob took care of my oil change like he takes care of all the issues my car has: with speed, honesty, and efficiency. The purchase was easy, and so is taking it in for service.
CHRISTOPHER A A. from Autonation Hyundai O'Hare responded on 02/08/2022 05:28 AM

Thank you for the review.

We are very happy we could earn the five star review.

Chris Andrews
Autonation Hyundai O'hare

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