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Baxters One Stop Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(823 Reviews)
38
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Score Details

5 stars
90%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
38
Net Promoter Score ®

Business Details

About

Opened in Massena in 2012. With over 25 years of experience. ASE Master trained techs. Working on all makes and models including foreign. Opened in Massena in 2012. With over 25 years of experience. ASE Master trained techs. Working on all makes and models including foreign.

Categories
Auto Repair, Repair Shop, Car Dealer
Contact
(315) 705-4098
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
327 East Orvis St Massena, NY 13662
Get Directions
Baxters One Stop Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(823 Reviews)
Write a Review
Recent Reviews
BK
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Beatrice K.
Hogansburg, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2023
0
Never again will I take my car there.
Will not recommend this garage to anyone. Put about $1600.00 into my parents car and the car is worst than before. Fist was $150 and they said nothing wrong, that cost was just hooking to machine. Took it back and said yes there is something wrong so did a few minor things and that cost $315. Just pulled out of the driveway and engine light came on, took it right back then they told me needed new trotted body which cost $450, that didn’t work engine light on again so lastly they said it was electronic so put in new electronic board which cost $750, so I called them and said now the car is shutting off and won’t come back on Ryan, the mechanic, who has been doing the work all this time, said it could be a ground wire and said for me to get under the car and do something. Omg that what I took the car there first for them to fix it. $1600-$1700 later and the car is parked in the yard not moving and my parents ran out of money fixing it. This place is no good people don’t take your car there or if you do don’t let Ryan work on it.
BK
gravatar
Beatrice K.
Hogansburg, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2023
0
Never again will I take my car there.
Will not recommend this garage to anyone. Put about $1600.00 into my parents car and the car is worst than before. Fist was $150 and they said nothing wrong, that cost was just hooking to machine. Took it back and said yes there is something wrong so did a few minor things and that cost $315. Just pulled out of the driveway and engine light came on, took it right back then they told me needed new trotted body which cost $450, that didn’t work engine light on again so lastly they said it was electronic so put in new electronic board which cost $750, so I called them and said now the car is shutting off and won’t come back on Ryan, the mechanic, who has been doing the work all this time, said it could be a ground wire and said for me to get under the car and do something. Omg that what I took the car there first for them to fix it. $1600-$1700 later and the car is parked in the yard not moving and my parents ran out of money fixing it. This place is no good people don’t take your car there or if you do don’t let Ryan work on it.
Verified Customer
Massena, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
9
Terrific service
Have been using Baxter’s for several years now for routine maintenance and emergency fixes. Absolutely great service and trustworthy people.
CE
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Carrie E.
Massena, NY
Buick Verano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Quick service great work!
Great service
RR
gravatar
Ron R.
Massena, NY
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Quick n done on time
Nice job!
MJ
Mary J.
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Awesome love this place .
The service was excellent best I've had in this area in year I will be going back and I will recommend to friends. After dropping my truck off for one job I called asked if they could add on and they did . I love ❤ this place .
BD
Bob D.
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Remote car starter installation
Had a remote car starter installed. Got right in at 8 am and a couple hours later I was on my way home. Nice people to do business with.
AC
Ashley C.
Massena, NY
Hyundai SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Car starter
Quick, friendly, affordable!
TB
Trevor B.
Norfolk, NY
Saturn Ion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customerVerified Customer
Category: Service
Trevor said they provide good service, theyre very prompt.
Recommended
JC
Judy C.
New York
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
Category: Service
Judy said the staff has very good polite people, they get her in quick.
Recommended
Verified Customer
Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2021
verified customerVerified Customer
3
It was fine
More than anything I find it highly irresponsible to open back up after being closed due to a case of COVID yet nobody is wearing a mask. How do you think you shut down in the first place? Negligent and ignorant.
WB
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Ware B.
Massena, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2021
0
Recommend Unnecessary Work/Shady Policies
Point blank told me they always replace the rotors on brake jobs, it's always needed - that's 100% not true! Told me I could bring it in and they'd look to see if they could do it without, charged me $35 to look then said no, they're "worn right through". They say they will credit $35 diagnostic fee towards work but told me it doesn't apply to brakes. I've given them a ton of chances - once took them 4 days to replace a battery cable (and it didn't fix the issue).
ER
Ed R.
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Great service
You get what you pay for and they're worth it.
TO
Tyler O.
New York
Chevrolet Cobalt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
Category: Service
Tyler said they provide good service and he recommends this business for service.
Recommended
AH
Alice H.
Massena, NY
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
Category: Service
Alice said they do good work.
Recommended
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