business image

Bennett Hyundai of Lebanon

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,067 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
25
Total ReScores
4.8
ReScore Average
90
Net Promoter Score ®

Business Details

About

Bennett Hyundai of Lebanon is your one stop for all of your service and repair needs. Bennett Hyundai of Lebanon is your one stop for all of your service and repair needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(717) 279-2000

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2101 Cumberland Street Lebanon, PA 17042
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,067 Reviews)

LG
gravatar
LINDA G.
Lebanon, PA
2014 TUCSON
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2022
verified customerVerified Customer
8
Category: Service
great
very good experiences

JS
gravatar
JOHN S.
Lebanon, PA
2018 KONA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2022
verified customerVerified Customer
0
Category: Service
Why are you still emailing me
I keep telling you it is my wife's car. I wouldn't be caught dead driving one I tried to talk her out of getting one.
your manager emailed me and said you would stop bothering me four emails later I get same survey again. Leave me the hell alone

JH
gravatar
Jerry H.
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2022
10
New car shopping
Went to Bennett Hyundi for a 2022 Santa Fe and had Katelyn Zink as our salesperson, she was Very patient and was vey knowledgeable. Mike the finance manager explained everything and was very informative. I highly recommend this business.

CL
gravatar
CAITLIN L.
Lebanon, PA
2018 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2022
verified customerVerified Customer
10
Category: Service
Great Service!
Friendly and thorough service. Definitely recommend!

Verified Customer
Palmyra, PA
2016 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2022
verified customerVerified Customer
9
Category: Service
Quick and helpful
Staff was quick and knowledgeable about the issue - the parts that were needed were ordered and I was notified when they were available- very helpful

CS
gravatar
CHRISTINE S.
Jonestown, PA
2019 SANTA FE XL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2022
verified customerVerified Customer
10
Category: Service
Fast, friendly service
Great communication throughout my service. I also love the online schedule which tells you when your next service is due. Staff is friendly, facilities are clean.

CG
gravatar
Crystal G.
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Close by
They are really nice and I didn’t have to wait to long
JOHN K. from Bennett Hyundai of Lebanon responded on 04/14/2022 12:29 PM

Thank you for the GREAT survey and for choosing Bennett Hyundai for your service needs. We look forward to seeing you at your next service visit.

John Kleinfelter
Service Advisor


Verified Customer
Jonestown, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Great job
Thanks to Matt and his guy for doing a great job!!
Matt S. from Bennett Hyundai of Lebanon responded on 04/04/2022 12:07 PM

Thank you for the GOOD survey and for choosing Bennett Hyundai. Hope to see you at your next service appointment. Have a great week.

Matthew Snyder
Service Manager
717-279-2000


Verified Customer
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Prefer not to participate in this.
I still prefer not to participate
Matt S. from Bennett Hyundai of Lebanon responded on 04/03/2022 04:32 AM

Thank you for the GREAT survey and for choosing Bennett Hyundai. Hope too see you at your next service appointment. Have a great rest of your weekend.

Matthew Snyder 
Service Manager 
717-279-2000 


Verified Customer
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great place for local Hyundai service
Great place to take my vehicle, don’t have to drive as far and the price is cheaper!
Matt S. from Bennett Hyundai of Lebanon responded on 03/31/2022 12:15 PM

Thank you for the GREAT survey and for choosing Bennett Hyundai. Hope to see you at your next service appointment.
Hope you are having a great week.

Matthew Snyder
Service manager
717-279-2000


TI
gravatar
Thom I.
Hummelstown, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Very good service
I brought our Palisade in for an oil change at 5000 miles and asked to do the first factory service. I was told that it wasn’t due until 7,000 miles.
Why must I bring it in again in 2,000 miles?
The service done was very good.
Matt S. from Bennett Hyundai of Lebanon responded on 03/31/2022 05:26 AM

Thank you for taking the time to fill out the survey and i apologize for the misunderstanding on your service and for missing the recalls on your vehicle. I will make sure to get the recalls performed for you on your next service. Hope you have a great rest of your week.

Matthew Snyder
Service Manager
717-279-2000


RM
gravatar
Ruth M.
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent and quick service!
Quick service, I was in and out in the time they said and got an appointment on a Saturday. I'll definitely be back!
JOHN K. from Bennett Hyundai of Lebanon responded on 03/31/2022 04:55 AM

Thank you for the GREAT survey and for choosing Bennett Hyundai for your service needs. We look forward to seeing you at your next service visit.

John Kleinfelter
Service Advisor


KS
gravatar
Kelsey S.
Lebanon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
QUICK SERVICE
VERY QUICK SERVICE! DELT WITH MANAGMENT DIRECTLY NEVER A BAD EXPERIENCE!
Matt S. from Bennett Hyundai of Lebanon responded on 03/30/2022 02:03 PM

Thank you for the GREAT survey and for choosing Bennett Hyundai. Hope to see you at your service appointment.
Have a great day and the rest of your week.

Matthew Snyder
Service  Manager
717-279-2000


JR
gravatar
Josephine R.
Tower City, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding Service
I can't say enough about the service department here in Lebanon. The guys are first class and go above and beyond.
Matt S. from Bennett Hyundai of Lebanon responded on 03/28/2022 01:39 PM

Thank you for the GREAT survey and for choosing Bennett Hyundai. Hope you Have a safe trip to your new home and we will miss seeing you. 

Matthew Snyder
Service Manager
717-279-2000


DS
gravatar
Donna S.
Palmyra, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They are the best!
I've been going since it was Ebersole and now that it's Bennett they are just as great. Everyone is always friendly, knowledgeable and treat their customers well. AND they still wash the car upon completion of any service! They're helping me keep my 6-year-old Tucson safe and on the road, and being retired and on a fixed income, that is exactly what I need!
JOHN K. from Bennett Hyundai of Lebanon responded on 03/28/2022 01:44 PM

Thank you for the GREAT survey and for choosing Bennett Hyundai for your service needs. We look forward to seeing you at your next service visit, we are here to help you keep that Tucson in tip top shape.

John Kleinfelter
Service Advisor

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.