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Billion Hyundai of Iowa City

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,392 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
34
Total ReScores
4.7
ReScore Average
89
Net Promoter Score ®

Business Details

About

Billion Hyundai of Iowa City is conveniently located in Iowa City, IA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Billion Hyundai of Iowa City’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Billion Hyundai of Iowa City is conveniently located in Iowa City, IA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Billion Hyundai of Iowa City’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(888) 453-6336

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
2323 Mormon Trek Boulevard Iowa City, IA 52246
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,392 Reviews)

EC
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Elizabeth c.
Cedar Rapids, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2023
0
Category: Service
Worst ever
The most unprofessional, unethical, lazy, lack of communication, inaccurate, untained and worst experience I ever had. I would NEVER recommend HUGO CANUL and if a company has employees like this I would never spend my money or time. McGrath has always been the best and that why I will ALWAYS stay with them.

DZ
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Dennis Z.
Homestead, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent, courteous
Friendly, Arrived 20 minutes ear3ly and they got me in immediately.
Very friendly personnel
Bill S. from Billion Hyundai of Iowa City responded on 04/06/2022 05:24 AM

Good Morning Dennis!

Thank you as always for the kind words and awesome 5 star review!  I am so glad to hear we were able to get you in early and get the Genesis all fixed up.  You know how to get ahold of us if you ever need anything.

Have a great Wednesday!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


DR
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Dale R.
Riverside, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome Service!
Friendly, professional, efficient. I am always impressed with their service.
Bill S. from Billion Hyundai of Iowa City responded on 04/06/2022 05:21 AM

Good Morning Dale!

Thank you so much for the kind words and amazing 5 star review!  We love taking care of your Veloster and you know that if you ever need anything to juts let us know.

Thanks again!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


TR
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Tracy R.
Oskaloosa, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always friendly and doing their best to fix the problem
I appreciate that they get me right in and get to working on the problem always friendly and courteous
Bill S. from Billion Hyundai of Iowa City responded on 04/04/2022 02:10 PM

Hey Tracy!

Thank you so much for the awesome 5 star review!  I am so happy that we were able to get your new Santa Cruz all fixed up!  If there is anything you ever need please let us know.

Have a great night!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


XJ
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Xue J.
Iowa City, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Satisfied
The service staffs are all friendly and helpful and experienced.
Bill S. from Billion Hyundai of Iowa City responded on 03/28/2022 01:31 PM

Good Afternoon Xue!

Thank you so much for the kind words and wonderful 5 star review!  We love taking care of your Santa Fe and you know that if you ever need anything to just let us know.

Have a great night!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


AE
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Amin Eltayeb E.
Iowa City, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thanks you all
Thanks you all
Bill S. from Billion Hyundai of Iowa City responded on 03/28/2022 05:29 AM

Good Morning Amin!

Thank you for taking the time to leave us an amazing 5 star review!  We appreciate your feedback and your business.  If you ever need anything or have any questions about your vehicle please reach out and let us know.

Have a great Monday!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


NC
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Norma C.
Muscatine, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Billion Hyundai great service
I bought my Hyundai from Billion brand new. Chris the salesman was excellent in dealing with my purchase. Service department is a great place to get the oil changed & any other service that is needed. Service takes the time to explain what they did to your vehicle & answer any questions. Thanks
Bill S. from Billion Hyundai of Iowa City responded on 03/28/2022 05:26 AM

Good Morning Norma!

Thank you so much for the amazing 5 star review!  We appreciate your business and we love taking care of your new Tucson.  If you ever need anything please just let us know.

Have a great day!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


DM
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Dixie M.
Mount Pleasant, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent professional service
Feel the above says it all.
Bill S. from Billion Hyundai of Iowa City responded on 03/23/2022 05:31 AM

Good Morning Dixie!

Thank you as always for the wonderful 5 star review!  We apprecaite your business and we have loved taking care of all your vehicles.  If you ever need anything please just let us know.

Have a great day!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


Verified Customer
Washington, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful
Billion Hyundai makes it easy to schedule my complementary maintenance. My service was prompt and efficient. They have a waiting area that has ample seating and refreshments.
Bill S. from Billion Hyundai of Iowa City responded on 03/11/2022 02:06 PM

Good afternoon!

Thank you so much for the awesome 5 star review!  We appreciate your feedback and your business.  We look forward to taking care of your new Palisade for many years to come.  If you ever need anything please let me know.

Thanks again!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


TS
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Timothy S.
Iowa City, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Zach and Hannah were amazing
ZACH in the service department was amazing. He helped us not only to fix our car but make no-contact pick up easy and he was super personable. HANNAH was VERY reassuring when our check engine light went on in (on our brand new car!) and helped us get an appointment FAST in a crowded schedule. Thank you to both and the technicians who worked on our car.
Bill S. from Billion Hyundai of Iowa City responded on 03/11/2022 02:04 PM

Good Afternoon Tim!

Thank you so much for taking the time to leave us a great 5 star review!  We appreciate your kind words and I am so glad Zach and Hannah took great care of you.  Hopefully you dont have any more issues but if you ever need anything just let us know.

Enjoy your weekend!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


CS
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Coleen S.
Iowa City, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service
We have always received excellent customer service from Billion Hyundai of Iowa City. The people who work in the service department are first-rate.
Bill S. from Billion Hyundai of Iowa City responded on 03/10/2022 05:20 AM

Good Morning Coleen!

Thank you so much for the kind words and amazing 5 star review!  We love taking care of your Kona and we look forward to your next visit.  If you need anything before that time please just let me know.

Thanks again!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


Verified Customer
North Liberty, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
This was my first time at this dealership and everything went well.
Bill S. from Billion Hyundai of Iowa City responded on 03/09/2022 05:37 AM

Good Morning!

I am so glad your first trip to our dealership went great!  Thank you so much for the amazing 5 star review!  If you ever need anything at all please reach out and let us know.  We look forward to your next visit.

Thanks again!

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


Verified Customer
Tiffin, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
The process this time was very quick. Zach checked us in, we went to waiting area and 30 short minutes later, we were ready to go. I asked about an upcoming recall, however, Hyundai doesn't have a solution to the problem as yet so we have to wait until that is complete.
Bill S. from Billion Hyundai of Iowa City responded on 03/03/2022 05:08 AM

Good Morning!

Thank you so much for the amazing 5 star review!  We apprecaite your business and your feedback.  If you ever have any questions or need anything on your Hyundai please reach out and let us know.

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


AS
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Alex S.
Columbus City, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Everything was great. Employees are extremely friendly and helpful
Bill S. from Billion Hyundai of Iowa City responded on 03/02/2022 05:29 AM

Good Morning Alex!

Thank you so much for the amazing 5 star review!  We apprecaite your business and your feedback.  If you ever have any questions or need anything on your Santa Fe please reach out and let us know.

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com


Verified Customer
Marion, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service
They take very good care of us in the service department very friendly to
Bill S. from Billion Hyundai of Iowa City responded on 03/01/2022 05:06 AM

Good Morning!

Thank you so much for the amazing 5 star review!  We apprecaite your business and your feedback.  If you ever have any questions or need anything on your Hyundai please reach out and let us know.

Bill Scharf
Service Manager
Billion Hyundai/Kia of Iowa City
319.499.4722
bill.scharf@billionauto.com

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