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SureCritic / Bill's Auto, Inc.
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Bill's Auto, Inc.

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(63 Reviews)
97
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Score Details

5 stars
98%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

Categories
Contact
(860) 887-3648
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3 Nelson Dr Preston, CT 06365
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Bill's Auto, Inc.'s Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(63 Reviews)
Write a Review
Recent Reviews
Verified Customer
Waterford, CT
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2023
verified customerVerified Customer
9
Excellent Service
Took car in as a pre purchase diagnostic. They took the time to review and explain any findings. I felt very confident when making my decision on buying the car after my visit.
DA
Darlene A.
Gales Ferry
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2023
verified customerVerified Customer
10
Extremely friendly
It’s on the beaten path but the guys are really friendly. Definitely recommend!
ML
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Meg L.
Gales Ferry, CT
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2023
verified customerVerified Customer
10
e there was service with a smile, the owner and mechanic didn't treat you li
I felt like it was the 70's again. Where there was service with a smile, the owner and mechanic didn't treat you like you were just money coming in the door. There was honest concern for why you brought your car in. I had left the house (3miles away) with out my wallet and the owner brought me home to get it, and while we were on the road had a wonderful conversation reminiscing past places in Norwich and Preston. Tell me where you can find that service these days. I have found my new Auto Shop for any other issues with my or my husbands vehicle. And will most definitely spread the word. Thank you Mike and your mechanics!!! Sincerely Meg Lemar
CB
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Catheryn B.
Preston, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Oil change
Got a quick appointment. Was done quickly and efficiently. Very friendly staff. Will definitely recommend to friends and family!
MM
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Mike M.
North Stonington, CT
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Catalytic converter replacement
Bill’s Auto identified that two of my catalytic converters had failed and that the car would not pass the upcoming emissions test. Bill’s Auto worked with me to ensure the repairs were made before the scheduled emissions test. The repairs were made promptly, on cost, and the car then passed the emissions test.
ML
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Mike L.
Moosup, CT
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Dependable and reliable
Another great service performed! Always fair and reasonable.
DV
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David Jr. V.
Preston, CT
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2023
verified customerVerified Customer
10
Responsive, quality, & trustworthy
Always a quick response from mike to get an appointment. They get your car in, diagnose it quickly and get you back on your way. Running a business the way it should be!
MM
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Mike M.
North Stonington, CT
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customerVerified Customer
10
Car repair
Bill’s Auto did a thorough review of my car, made recommendations on what repairs were essential, and what repairs could be delayed if desired. At no time did I feel any pressure on how I should proceed. The repairs were performed well and I would recommend them for your car repairs.
Verified Customer
Norwich, CT
Volkswagen New Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2023
verified customerVerified Customer
10
Oil leak
I noticed oil stains on my driveway, and when I brought it to Bill’s Auto they found a leaky head gasket. The issue was repaired quickly and for a reasonable price.
DR
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Danielle R.
Norwich, CT
Subaru Impreza Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2023
verified customerVerified Customer
9
Great group of people
Had work done somewhere else it wasn’t correct . I’m not originally from the area so as of yet I didn’t have “my mechanic” although I think I just found them. At first I hit them up on Yelp and they responded quickly they squeezed me into their schedule the same day and had me done an on the road in under an hour. The pricing was fair. Mike and his team communicated with me every step of the way and my car is running great. I would absolutely recommend this group an I will be using them myself for future needs.
MM
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Mike M.
North Stonington, CT
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2023
verified customerVerified Customer
10
Very positive experience
The staff at Bill’s Auto was very friendly, responded promptly to all of my inquiries, and beat their estimated repair cost. The repair was completed well and on time, and I will definitely recommend them to others.
Verified Customer
Norwich, CT
Volkswagen New Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2023
verified customerVerified Customer
10
Excellent service
I can’t say enough about the professionalism and attention to detail at Bill’s Auto. I wouldn’t bring my vehicle anywhere else.
TD
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Todd D.
Oakdale, CT
Honda Civic Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2023
verified customerVerified Customer
10
Great service
Best shop in the area. Friendly staff with top notch service.
MD
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Mary D.
Norwich, CT
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2023
verified customerVerified Customer
10
Very professional and highly recommend Bill’s Auto Sales.
I highly recommend Bill’s Auto Sales. They were able to tow my vehicle after hours to their shop. Owner called first thing in the morning with the issue and I had my car back by early afternoon. Easy to deal with and reasonably priced.
Mike S. from Bill's Auto, Inc. responded on 03/20/2023 06:03 AM

Mary,
Thank you very much for taking the time to post a review.  We appreciate the kind review and are glad you were pleased with our service. 
Mike

DB
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Dale B.
Norwich, CT
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
10
Excellent Auto Service Shop
Fast thorough and efficient. Highly recommend this shop to anyone needing service on their auto.
Mike S. from Bill's Auto, Inc. responded on 03/20/2023 06:05 AM

Dale,
Thank you very much for taking the time to post a review.  We hope to see you again.
Mike

Displaying Review 1 - 15 of 63 in total
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