Service Department's Reviews

4.8

(6,078 Reviews)

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Recent Reviews

Daria G.

Oceanside, CA

06/07/2023

Category: Service

Ioniq5 is a lemon, been in service for 2 months and counting

Our Ioniq 5 has been there for 2 months for service, I have not received a single update on timing, when it will be done, etc. In the meantime we've paid $8,000 for a rental car with promises of reimbursement since the battery issue its being seen for is under warranty, but have not received a penny. I call regularly and leave voice messages but no one calls back and I cannot reach a live person in the service department, and we're still making $875/month car payments, this honestly feels like theft. Also the Ioniq5 is a total lemon, the battery keeps dying, we pay to replace it at our own expense - bought the car in July 2022 and its been in the shop for repairs 4 times in less than a year, but they can never fix it and give it back still with battery issues. Also back up camera just says, "feature currently unavailable" about 50% of the time.

Daria G.

Oceanside, CA

06/07/2023

Category: Service

Ioniq5 is a lemon, been in service for 2 months and counting

Daria G.

Oceanside, CA

06/07/2023

Category: Service

Ioniq5 is a lemon, been in service for 2 months and counting

Marian B.

Carlsbad, CA

05/01/2023

Category: Service

Nope.

It would be better to nail your thumb to a burning building than buy a car from Bob Baker Hyundai Carlsbad, or use their service department. in 2021, When serious problems arose with our new car, we wondered if we’d wandered into a cheesy, unfun, Monty Python parody. We ended up going directly to Hyundai, and the company ended up treating us very well. We went to a different Hyundai dealer for the next car, and ended up happy. After 2 years, still happy with Escondido Hyundai.

Karla H.

Carlsbad, CA

12/09/2022

Category: Service

Leased a 2023 Tucson

Stephen was so nice and helpful when choosing my new car. I gave him an amount I needed my monthly payments not to exceed and he was able to get me an awesome deal on a Tucson SEL. He was very knowledgeable about being able to find the car within my budget. I'm so happy with my new car, I might even buy it after the lease runs out!

Armand L.

Hemet, CA

11/20/2022

Category: Service

Superb Sales team

Went to purchase a used car from salesman Esad. He was extremely helpful and honest. Gave me a great price on the car. Very friendly staff. I highly recommend to purchase any vehicle. Thank you very much for a great experience.

Dick R.

Oceanside, CA

07/18/2022

Category: Service

Poor Customer Service

I called because I had an emergency issue with our car. The Service Department, despite us having been loyal customers for 14 years, would not even look at the car until mid-August and this is mid-July. That is NOT Customer Service. Called Escondido Hyundai and got a service appointment immediately. Had to tow the car to Escondido, but it was worth it to get it fixed.

Matt M.

Carlsbad, CA

05/16/2022

Category: Service

Is this what customer service has come to???

My wife had an appointment for 9am and asked specifically if the car could be dropped off at 7am. She was told yes and when we arrived at 7am the cars were still blocking the driveway into the dealership. After waiting 5 minutes with no activity, my wife went to the service department and was basically told you have to wait until 8AM, we never move the cars before then, and when she mentioned she was a teacher and had to have someone cover her class to do that, she was met with indifference. My wife asked about Saturday appointments and was told that "we don't do Saturday appointments, find another dealership".
Not a problem at all. We will not only find another dealership to service both of our Hyundai vehicles, but will make sure that when I am in the market for a new vehicle, which will most likely be a Genesis SUV we will continue to find another dealership to purchase from.
This is now the 2nd time we have received terrible service or a lack of service as the first time was with the finance department after purchasing a vehicle. There won't be a 3rd problem I can assure you.

John R.

Sacramento, CA

05/06/2022

Category: Service

Unresponsive Sales Staff

I contacted the dealership a week ago about a pre-owned car they had available for sale. The information provided on the website was incomplete so the sales person, Cesar Diaz, agreed to gather the missing information and get back in touch. As you might have guessed already, he did not. I didn't want to be pushy and followed up several days later. The car had been sold the night before my follow up call. Not exactly 5-star service, but why should anyone care. They eventually sold the car...

Piyush K.

Fremont, CA

05/05/2022

Category: Service

Awesome dealership !!

In these crazy times when almost every other dealer is charging totally unreasonable markups, Bob Baker Hyundai came out as a true jewel by "NOT charging any markups" on their cars. This reflects a lot about the honesty and integrity of this dealership.

On top of this, the salesperson Esan Mirfazal made the whole buying process extremely smooth. Esan made himself available to answer all of my questions promptly.

This was the best car buying experience I ever had, that too remotely (I am based in the SF Bay Area while the dealership is located close to San Diego). I would highly recommend this dealership.

Ramaiah S.

Vista, CA

05/04/2022

Category: Service

Very bad customer service - avoid this dealer at all cost

Please avoid this dealer at all cost to buy car or service your existing car. Very bad service.
I bought my Genesis G90, took my car for my scheduled car service, they refused my loan car and did not arrange Uber. I was not told that there is no loan car. I had to figure out my way back to home. Called Genesis customer service and informed about this, I don't think any other dealer like, Mercedes or BMW, Audi would do this to their customers.

Seana G.

Carlsbad, CA

2014 Hyundai Santa Fe Sport

04/09/2022

Service Type: Repair

Verified Customer

Category: Service

Alexis in the service dept. 10 stars!

I had a horrible experience with my vehicle with no fault to the staff at Hyundai but my service advisor Alexis Ramirez was exceptional! It’s rare now days to receive such great customer service but Alexis absolutely deserves nothing but praise for the time and effort he spent on my car issues. If you need a great service guy at Hyundai Carlsbad ask for Alexis he is the best!
Thank you!
Seana Griffin

Arnulfo G.

Solana Beach, CA

2020 Hyundai Elantra

03/26/2022

Service Type: Repair

Verified Customer

Category: Service

Great service!!!

Excelente service ! Make feel very friendly! Service advisor super nice! Thanks Jennifer Ferreira!?

James S.

Oceanside, CA

2012 Hyundai Elantra

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

The work accomplished was great (Oil Change and tire rotation.) The wait time was as expected

The folks at Bob Baker Hyundai are all very courteous, friendly and helpful at all times. They're work is somewhat hampered by a personnel shortage along with a delay in receiving parts on time. This is understood as to what has happened to a lot of businesses in the past couple of years.

Jeraldean C.

Vista, CA

2019 Hyundai Veloster

03/22/2022

Service Type: Repair

Verified Customer

Category: Service

My experience at Bob Baker Hyundai

I arrived and was met quickly and taken care of. My car was finished even quicker than expected and I was called to pick up my car. The cost was reasonable.

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