Service Department's Reviews

4.8

(3,117 Reviews)

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Recent Reviews

Bry S.

Saint Francis, WI

05/08/2024

Category: Service

Crooks in suits

These snakes at Boucher Hyundai are refusing to answer to me WHY my loan amount was written by Finance Manager JR for MORE than the lease buyout quote. My lease buyout/TOTAL PURCHASE PRICE (Out the door price!) from Hyundai Motor Finance was $18,361.38, which included sales tax and the two payments remaining on my lease. But as you can see, JR prepared the loan in the amount of $20,036.48. I’ve been asking JR and Ryan for over two months now to explain to me the discrepancy and I want to see an itemization with the explanation for the higher loan amount. At first I was told by management that my lease buyout didn’t include sales tax or the last two remaining lease payments, so those costs had to be added in to my loan. I was told that info before I had received my lease buyout breakdown of the numbers. I finally received the lease buyout breakdown of all the numbers from Hyundai Motor Finance, who had been stonewalling sending me the document for six weeks. Why?? Aren’t I entitled to know what’s in my lease buyout?? I had to fight for that document. I probably made 30 phone calls to Hyundai Motor Finance demanding my document. Why? I was aware of the $399 service fee, but that doesn’t account for the loan being $1675.10 more. The General Sales Manager, Ryan Fitzsimmons, has flat out not responded to a single email of mine demanding to know what was added to my loan. That seems on the up and up, right? The Finance Manager, JR, who wrote the loan and fully well knows what he did, will respond with generalities. Interesting, for a guy who deals in numbers all day long, he won’t provide me any specific numbers. That leads me to speculate and assume I’m not getting answers because he fraudulently padded my loan to increase the commission. This is how Boucher Hyundai treats a return customer—by lying, scheming, and stealing money from me. This was my third transaction with them in six years. What kind of immoral, unscrupulous person does it take to sit face to face with a customer while scamming them behind a computer screen? How low can Boucher Hyundai go? BEFORE considering doing business with a car dealer, watch all the videos on car dealer scams on YouTube. They really have some elaborate schemes to scam you out of money and more. There’s even some undercover footage that’s great. Nothing is too low for them. It’s gotten so bad everyone needs to protect themselves with audio and video before you ever walk through those doors. And I don’t know if that’s even enough, so my advice, don’t ever do business with a car dealer. They’re xxxx. I’m going to fight for a fair and honest resolution to this fraud.

To anyone who’s done business with this dealership, you might want to go over your documents with a fine tooth comb or have a professional accountant or attorney look them over. Or better yet, a former car salesperson. They know all the tricks.

charlie s.

Mazeppa, MN

03/24/2023

Category: Service

Under qualified salesman

The salesman named Himmy was far from a pro , he had very little auto knowledge and had no interest in answering any questions that he felt was a waste of his time . Speaking of time , he left us an attended for over an hour, yes I said over an hour and then we had to have him paged to come back once he had already gotten our check . The finance guy was very helpful , a total contrast to good old Himmy

Bob K.

Brookfield, WI

11/17/2022

Category: Service

New Purchase

We had a wonderful experience and Jessica Zuniga was just great to deal with from the start. Knowledgeable and very responsive and went out of her way to find the vehicle and program we were looking for. We would recommend you give her a call.

Renee S.

New Berlin, WI

09/10/2022

Category: Service

Seems slightly unreasonable that my car has been in the repair shop for over a year now, with the exception of a couple of weeks, and still no one there cares to help.

I had trouble with this car since the beginning. I was dismissed multiple times when I went in to have it looked at. Ended up taking it into the shop in August 2021. Car is still there. There is no communication. The three previous service managers I had in the last 12 months are all gone. I was given an ultimatum by one of the managers to have some thing done with my car when I had zero information. I have also been lied to by the manager. I was told by more than one employee that my car was no longer safe. Hyundai corporate does nothing to help.Does anyone have any suggestions on how I can get help?

Jeffrey F.

Oak Creek, WI

2016 Hyundai Elantra

04/07/2022

Service Type: Maintenance

Verified Customer

Category: Service

none

look at previous statment

JUAN R D., Service Manager from Boucher Hyundai responded on 04/07/2022 03:30 PM

WE ARE SORRY FOR ANY INCONVENIENCE WE WILL BE CONTACTING YOU SOON

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Cynthia P.

Milwaukee, WI

04/05/2022

Category: Service

Service adviser treated me like I was some dumb blond!!

I stopped in because my son said that I should not have to be adding 4-5 quarts of oil between oil
changes, that they would have to check with Hyundai about doing the oil consumption test, factory
would have to approve before they would do it, told me they do not provide loaners and that they would need my car for several days, more or less discouraging me from asking for the test. Here we
are for months later with a blown rod!!! I will never do any business with Boucher again.

JUAN R D., Service Manager from Boucher Hyundai responded on 04/07/2022 05:44 AM

I AM SO SORRY FOR ANY INCONVENIENCE WE WILL BE CONTACTING YOU SOON

John Diez
Service Manager
Boucher Hyundai
262-522-4555

David K.

New Berlin, WI

2017 Hyundai Santa Fe

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

The job was completed in a short amount of time. Jean was very nice and personable. Was informed of service that was due to be done on my car before we left. Glad for the complimentary car wash they provide.

JUAN R D., Service Manager from Boucher Hyundai responded on 04/05/2022 09:07 AM

THANK YOU

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Cynthia L.

Franklin, WI

2019 Hyundai Kona

04/02/2022

Service Type: Repair

Verified Customer

Category: Service

Service and Recall

Great service and friendly staff. Still this they should wash and vacuum vehicle to give e it even better. Another dealership I go to with other vehicle does.

JUAN R D., Service Manager from Boucher Hyundai responded on 04/04/2022 04:15 AM

thank you so much for your resposne

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Richard E.

Hartford, WI

2020 Hyundai Tucson

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service appointment!

Good job done!

JUAN R D., Service Manager from Boucher Hyundai responded on 04/02/2022 08:12 AM

Thank you so much for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Patricia H.

Waukesha, WI

2018 Hyundai Santa Fe Sport

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change went well and was timely.

Good location ,friendly staff.Popcorn in waiting area was delicious.

JUAN R D., Service Manager from Boucher Hyundai responded on 04/02/2022 08:13 AM

Thank you so much for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Verified Customer

Milwaukee, WI

2020 Hyundai Santa Fe

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Professional and Honest

Friendly, and honest.

JUAN R D., Service Manager from Boucher Hyundai responded on 03/31/2022 03:24 PM

THANK YOU SO MUCH FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Colleen V.

Brookfield, WI

2015 Hyundai Sonata

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Have been taking my 2015 Sonata to Boucher since we purchased it new. The service team has always been great to work with. So far, only routine service has been done, but it is always completed on time. Jean Sommers is great to work with.

JUAN R D., Service Manager from Boucher Hyundai responded on 03/31/2022 06:35 AM

THANK YOU SO MUCH FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Alice D.

Waukesha, WI

2019 Hyundai Kona

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

All staff that I interacted with was very polite and informative. Service crew completed all requested services in a timely manner. Thank you to all!

(Oops, the Service team forgot to reset the service calendar?)

JUAN R D., Service Manager from Boucher Hyundai responded on 03/29/2022 03:28 PM

thank you so much for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555

Kenneth B.

Muskego, WI

2020 Hyundai Santa Fe

ReScore Review™

03/26/2022

Verified Customer

Category: Service

Took too long ordering parts and getting them

After talking to John Diaz I am feeling much better. After talking over problems things are now resolved.