Bridge Auto Repair's Reviews

4.9

(331 Reviews)

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Reviews that include

Bridge Auto 24

Bridge Auto Repair 13

Care 12

Part 9

Mechanic 9

Recent Reviews

Mr & Mrs A & M C.

Princess Anne, MD

03/24/2025

👍🏼‼️

I took my SUV Lexus to be repaired they did a good job on what needed to be repaired.
So we took our 98 Econoline band little did we know it was numerous things wrong with it and we got it repaired and it was worth every penny.
May God bless them and their business!

Reginald P.

Salisbury, MD

03/15/2023

Disrespectful absolutely made me feel like I was worthless unreal

I’m going to start this off by telling you how I was forced to deal with this business that opperates under numerous business names none leading back to an actual business so shady….I was victimized in a sale off of Facebook purchased a vehicle off of somebody and yes by my stupidity I gave the guy money without getting the title upfront so I am ultimately the dummy in this situation in fairness, I did not steal a car from anyone. I paid for it,the cops ran the vin when they were dispatched to my residence to serve me on an old misdemeanor violation which then came back as stolen. I was then criminally, charged with theft of a motor vehicle when I was duped out of three grand ultimately, I just wanted my belongings out of that car. I had parts to my Audi that I am currently working on , I have personal belongings and most valuable is my deceased mothers blanket who fought a battle to lung cancer that I’ve had for 20 years it’s the only thing I have left of hers. I explained this to the man he said he doesn’t care. It’s not his problem. I was taken back by his disrespectful ways of handling the situation. I was only told by Maryland state police to contact him to get my stuff after the police told me I would be allowed to get my stuff. He is just arguing and trying to keep my stuff for the sake of keeping it which makes no sense because it’s nothing that would be any value to him besides, maybe the Audi parts. These guys are criminals. I’m sad that there are people that still treat people the way that I was treated by this man who by the way is the owner and I recorded the entire conversation and the things he said to me I havnt decided yet which outlet I’m going to post it yet but I am posting it. do not deal with this business. They are crooks so sad.

Pete C.

Ocean View, DE

01/06/2021

Charged me for mechanic's mistake

Took my Audi to Bridge Auto. Had a Service Engine light and was idling rough. They pulled a misfire code. It was determined by them to be an injector. This was after they replaced a spark plug on the cylinder with the misfire and moved the caps around and having the misfire reoccur. So far so good. I was quoted $681 for this repair. While i felt this was incredibly high for this repair, they had my car for a couple weeks at this point and I was a repeat customer, so I approved the work.

It was explained to me that they needed to remove the intake manifold to access the injector, which I was aware of. After another week I called to get an update and it was explained a clamp was missing from the injector and they needed another day. I then get a call from them telling me that when removing the intake manifold the mechanic broke the vacuum hose to the brake booster. This was not an issue before and was not part of the repair. The first person explain to me the I was going to be charged about $300 for the replaced of this hose that the MECHANIC BROKE.

Obviously this didn't set well with me. After several minutes of speaking with her she put another person on the phone. I explained that I shouldn't have to pay for a part that was broken by the mechanic. I manage a motorcycle dealership, and we don't make customers pay for mechanics errors. Never in 37 years have we done that. Never in the history of me getting my cars serviced have I been charged for mechanic error.

I was told that the owner would call me and talk to me before they continued, because i was adamant about NOT PAYING FOR THE MECHANIC'S CARELESSNESS. This was on a Monday. Then on Wednesday I call to get an update because I NEVER RECEIVED A CALL FROM THE OWNER. I was told the car was all done and running smooth, and the bill was $980+ dollars!!!!! No call from the owner, and they charged me for the part the mechanic broke.

No explanation as to why they proceeded, no call from the owner, not even an apology for the carelessness of the mechanic. The explanation was that a tiny skinny nipple broke and because it's plastic its fragile. So instead of taking care when removing the manifold, the mechanic was careless and broke the part and I got stuck paying for the part and the labor for his mistake.

Think twice about bringing your car here. They lack adequate communication, show no remorse for their mistakes, and could potentially break or damage parts that aren't part of your repair and charge you anyway.

Not Recommended

Jose D.

Reading, PA

10/09/2020

BEWARE OF THIS SCAMMERS AND THIEVES!

BUYER BEWARE! These are SCAMMERS and THIEVES. They charge DOUBLE the price for a brake pads replacement. You can get the same brand for $35 from Auto Zone but they charged $80 for the parts. Not only that, the labor was $150!! FOR A SIMPLE REPLACEMENT! While you can get a brake pad replacement service from a nearby auto service center with a 1 year warranty for $180 with the same brand or better (for the pads), these SCAMMERS charged OVER $300! DO NOT COME HERE OR YOU WILL REGRET IT! STAY AWAY! DO NOT GET SCAMMED!

Not Recommended

Vonna W.

Ocean City, MD

Honda CR-V

02/24/2020

Verified Customer

Category: Service

Vonna said this facility is great and she would recommend them wholeheartedly.

Recommended

Jon K.

Ocean City, MD

Dodge Pickup

02/22/2020

Verified Customer

Category: Service

Jon said this business's service was very fast. He had an oil change done that took an hour and a half. They called him as soon as it was ready and he was very satisfied.

Recommended

Iris C.

Berlin, MD

Toyota Avalon

02/22/2020

Verified Customer

Category: Service

Iris said she responded to a $10 off on an oil change mailer. They were very polite, didn't take too long and she has no problem with them.

Recommended

DAN G.

Ocean City, MD

Nissan Murano

02/13/2020

Verified Customer

Friendly service, honest and fair.

Wondeful friendly people. Quick service and they don't try to oversell. Pricing is fair.

Recommended

DIANE W.

Pittsville, MD

Ford Escape

01/28/2020

Verified Customer

Great Service

Friendly smile as I came in. Never had to wait long to be helped. I would recommend Bridge Auto to all my friends!!

Recommended

John F.

Berlin, MD

Chevrolet Cruze

01/23/2020

Verified Customer

Very prompt and complete service.

My wife’s car overheated near Bridge Auto Repair and after evaluation a part had to be ordered and the work was completed early the next day. Very friendly and accommodating people. The only issue was they do not accept checks and it is cash or credit cards. No doubt they must have had experiences in the past as there are those who do have them bounce. I got cash so they would not have to pay a fee to the credit card company. I was very pleased with the superb experience.

Recommended

CYNTHIA T.

Ocean City, MD

Mercedes-Benz E350

01/17/2020

Verified Customer

Honest reliable service ALWAYS!

Robbie has been one of the best people to do business with for many years. He has taken care of all the vehicles in my family. Not once have we had any issues with his services and he’s always gone the extra mile to take care of us. He’s very honest and will always give you his best advice in regards to anything concerning your vehicle. On top of all this, he’s just a great guy and I always have a good time talking with him. Working with Bridge auto has given me a lot of peace of mind and has been a very enjoyable experience over the years. I recommend Bridge Auto to anyone!

Recommended

William D.

Berlin, MD

Acura RSX

01/14/2020

Verified Customer

Outstanding customer service

Cool people

Recommended

Kelly W.

Ocean City, MD

Subaru Forester

01/14/2020

Verified Customer

Category: Service

Kelly said she would recommend this business for service.

Recommended

Steve D.

Dagsboro, DE

01/09/2020

Great service and friendly to work with

I have had my Toyota Landcruiser serviced there several times and they always fix it right the first time and in a timely manner and are very friendly to do business with. I have known Rob for years as I was a tool man in Annapolis,Md and Rob worked at Mercedes of Annapolis. He always has a wide smile and a pleasure to work with. Would recommend his services to all. I have always known him to be fair and honest!

Recommended

Mike H.

Berlin, MD

Chevrolet Avalanche

01/08/2020

Verified Customer

Category: Service

Mike said that the place fixed his vehicle right and now he can use it. He has already recommended them.

Recommended

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