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Brown Hyundai of Laredo

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(636 Reviews)
33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores
4.5
ReScore Average
33
Net Promoter Score ®

Business Details

About

At Brown Hyundai of Laredo, South Texas Hyundai customers will find the best in customer service and a friendly vehicle service environment. At Brown Hyundai of Laredo, South Texas Hyundai customers will find the best in customer service and a friendly vehicle service environment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(956) 231-5626

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
2420 Jacaman Road Laredo, TX 78041
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(636 Reviews)

TB
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Tomas B.
Laredo, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Read previous comments
Please read previous comments. Customer not satisfied or happy with the repair services.

EH
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Eduardo H.
Laredo, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
7
Category: Service
Problem taken care off
George,thanks for calling me today.Tks for taking care of the problem.your Mechenic explained the diagnostic done to my car in a professional manner and was satisfied.Tks again.

MD
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Maria D.
Laredo, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Bad service
They take the longest time and not return calls to let you know status .
JORGE D. from Brown Hyundai of Laredo responded on 08/12/2021 02:36 PM

We at Brown Hyundai of Laredo are sorry for your experience you had on your recent visit. We are here to provide the best customer service for our customers. We will be contacting you shortly to discuss your experience on your visit.


EH
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Eduardo H.
Laredo, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
7
Category: Service
Problem solve
Thank you George for solving the problem.your mechanic explained the diagnostic done to my car very well.Tks again.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2021
0
Category: Service
Bad service
Took my Hyundai Sonata on Monday august 2nd,for service.it’s august 11th and my car is still there.they keep giving me the runaround.it’s been 10 days and no answer.if I would’ve known about there bad bad service I’ve would’ve taken my car some place else.im very disappointed with Laredo brown Hyundai.and we bought the car at this place.
JORGE D. from Brown Hyundai of Laredo responded on 08/12/2021 03:26 PM

We at Brown Hyundai of Laredo are sorry upon your visit. We have been overloaded with service diagnostics which is taking longer to diagnose your vehicle. We are doing our best to take care of you. We will contact you as soon as possible. Thank you for your patients.


LG
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Leonor G.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Leonor G
I love the services is fast and wash my car

Verified Customer
Laredo, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
They always provide great service at Brown Hyundai. I was just a little disappointed that when they return my car after service they didn’t wash it and they always do! Other than that good service.

TC
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Teresa C.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great customer service personnel were extremely polite and friendly .
Recommended

NL
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Nora L.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
After buying 5 vehicles from Hyundai, the service department has always treated us with courtesy and friendliness.
Our cars are exceptionally taken care of by the service department. After fixing them, a good wash is truly appreciated. Keep up the good work.
Recommended

GR
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Gisela R.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A positive atmosphere.
The service is very prompt.
Recommended

JM
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Jorge M.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A very kind and professional service, always!!!
They said me, what’s was needed my car.
Recommended

SS
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Sandra S.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A very satisfied customer
i love this place because people are so courteous and patient. They k is how Tom treat a customer and their service center awesome!!
Recommended

PS
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Patricia S.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excelent
Excellent customer service
Recommended

NL
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Nora L.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The people!
Great service and awesome people.
Recommended

MH
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Maria H.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Customer Service
Good Customer Service. Trust the mechanics to perform a good job.
Recommended

NL
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Nora L.
Laredo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I have owned several vehicles from Hyundai and had no trouble with them at all. The service department treat us with respect and with a smile. Thank you so much for what you do.
Recommended
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