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Browncroft Service Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(40 Reviews)
100
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Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Browncroft Auto does everything from minor car maintenance to major auto repairs in Rochester, NY. Our team of experienced auto mechanics is ready to serve your needs. Browncroft Auto does everything from minor car maintenance to major auto repairs in Rochester, NY. Our team of experienced auto mechanics is ready to serve your needs.

Categories
Auto Repair, Oil Change, Auto Maintenance
Contact
(585) 586-9060
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
365 N Washington St Rochester, NY 14625-2326
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Browncroft Service Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(40 Reviews)
Write a Review
Recent Reviews
AJ
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Anthony J.
Penfield, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2022
10
Great service
I would highly recommend Browncroft Service Center. Their work is top notch and they take the time to answer your questions and discuss what needs to be done in detail. My daughter needed a quick tire fix and they fit her into their schedule to save her from missing a very important day of school.
They have serviced my 2010 CRV several times and I have been very satisfied with their work.
If you are looking for a dependable and attentive service center, this is it. Bob is very knowledgeable and courteous.
I will bring my current vehicle and any future cars to this excellent service center.
KH
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KATHLEEN H.
Pittsford, NY
Audi A4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Very accomodating
I needed to have my car inspected before the end of the month. I called in the early afternoon, and they were so nice to take me that same day! He was friendly and efficient. Really helped me out. I so appreciate that!
Recommended
WG
WILL G.
Penfield, NY
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customerVerified Customer
Bob Is a very knowledgeable mechanic and easy to work with
Is a very knowledgeable mechanic and easy to work with
Recommended
LI
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LIZ I.
Fairport, NY
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Great Service!
Like how Bob kept me up to date on my car and it’s service.
Recommended
JP
JESSICA P.
Fairport, NY
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Trustworthy and Timely
Bob took care of me. At Browncroft, they physically show you what's going on with your car. With their character and competence comes trust! I know they will take care of me and because of them, I feel safer driving my car.
Recommended
CG
CATHY G.
Rochester, NY
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customerVerified Customer
Reasonable, trustworthy, long tradition of great service
History (More than 40 years of reliable services
Reasonable pricing
Quality workmanship
Easy to get to
Recommended
JP
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JIM P.
Penfield, NY
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
verified customerVerified Customer
Great work!
Bob always does a great job. I strongly recommend his services to all my friends and family. Keep up the good work!
Recommended
BA
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BOB A.
Fairport, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
verified customerVerified Customer
Fast, Reliable, Reasonable Service
Service is always done as quickly as possible with outstanding communication. They don't overbook their appointments so you get immediate attention and frequent updates so you never are wondering about the status of your repair. They typically provide you with all the options and do their best to keep costs reasonable. Be gun
Recommended
DB
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DARLA B.
Penfield, NY
Audi A4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
verified customerVerified Customer
Auto Garage That You Can Trust
I am very happy with the service at the Browncroft Service Center. I was going to a different local garage for several years until some issues arose. After discussing some of the issues with my father and uncle, they told me the other garage was ripping me off. As you might be aware, it is difficult for a woman to find an auto service garage where she won't be taken advantage of. After calling a couple of different garages, I switched to the Browncroft Service Center and have been going there now for a couple of years. I just had a brake job completed yesterday. I have a German car, so parts are hard to come by. Bob was great to work with, found the right parts, and charged way less than the car dealer would. I am confident that I have found an auto service business that I will stay with, and I highly recommend the Browncroft Service Center to others looking for someone that they can trust.
Recommended
Verified Customer
Penfield, NY
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
verified customerVerified Customer
Excellent Service Experience
Bob did a great job and a timely job tepairing our van, on short notice. I trust this place completely.
Recommended
RC
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RAE(TAD) C.
Fairport, NY
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customerVerified Customer
Personal prompt reasonably priced service
Personal prompt service at a reasonable price
Recommended
BK
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BUD K.
Rochester, NY
MINI Cooper Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
verified customerVerified Customer
Personal attention and technical knowledge.
Sure happy I found this service facility. Looking forward to a long relationship.
Recommended
DM
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DAVID M.
Rochester, NY
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
25+ years of Excellent Service
My husband has taken his vehicles to Bob for many years. I own a Subaru Forester 2020 which must be “lifted” to do an oil Change. Dave, my husband, purchased the oil filter and oil - Bob did the work. Thank you Bob.
Recommended
PT
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PATSY T.
Fairport, NY
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Reliable Service for Many Years
Knowledgeable, trustworthy and professional service has made me a very satisfied customer.
Recommended
BA
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BOB A.
Fairport, NY
Cadillac XTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Great service as usual!
I've been using Browncroft service for years and their customer service remains outstanding with timely friendly communication throughout the process. Highly recommend them.
Recommended
Displaying Review 1 - 15 of 40 in total
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