Budd Baer Motors

I left a message for the customer to attempt to understand her concerns, unfortunatly we were sent this repair as a sublet from the Subaru retailer on a goodwill claim and did not deal directly with the customer at the Collision Center level, therefore it is hard to express exactly what transpired. We will continue to follow up. 

I spoke with Ms. Mcdonough (a long-time Budd Baer customer) regarding her recent repair experience. Primarily she was frustrated with the general timeframe of the repair experience. There was a significant change in scope of repair once her vehicle was in the shop from the original photo estimate that her insurance company provided which ultimately led to a longer than expected repair. She was kind to communciate that she felt she was kept informed throughout the process and is happy with the ultimate quality of her repair. 

I spoke with the customer (a long-time Budd Baer customer) regarding her concerns over her recent experience. Due to the time of year and the shop's schedule it took some time to get her vehicle scheduled into the shop and once in, there was a large difference in scope between the inital insurance photo estimate and the real damage assesment. This also translated to a longer than anticipated repar timeframe. The customer was kind to say that we kept her well informed of the changes and timing once in the shop and she is very happy with the finished product.