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Capital Hyundai of Greensboro

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,637 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
70
Total ReScores
3.9
ReScore Average
70
Net Promoter Score ®

Business Details

About

Capital Hyundai of Greensboro is conveniently located in Greensboro, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Capital of Greensboro Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Capital Hyundai of Greensboro is conveniently located in Greensboro, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Capital of Greensboro Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(336) 275-9761

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
801 East Bessemer Avenue Greensboro, NC 27405
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,637 Reviews)

Verified Customer
Gibsonville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick professional service
Brought my vehicle in for regular service. Was greeted quickly with a smile. Had my vehicle serviced and was out in a little over an hour. Very clean facilities,very professional. Will definitely be going back.

MT
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Maurice T.
High Point, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Capital Hyundai of Greensboro
I had issues with my hybrid system. Took it to Capital Hyundai of Greensboro and it took almost a month before my car was fixed and when I finally got the car back from them, my car broke down again just two days later with the same hybrid system issue.

PF
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Patricia F.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Vehicle inspection
The service representative was friendly, professional and greeted me without delay. He got me in and out quickly.

Verified Customer
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Fast, friendly, and excellent service
Although I only received 2 safety recalls to my car, this was my first visit to the facility. The staff were friendly, the facility was clean and had coffee, water, and snacks available while I waited, and the service was fast. I will definitely be returning.

MD
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Mary D.
Stokesdale, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Good service
Even with the confusion from the remodel of the Hyundai space, the service provided was good.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
9
Category: Service
Service for my Hyundai at Subaru
Once I got my car to the right place, the service/repair was good.
DAVID G F. from Capital Hyundai of Greensboro responded on 03/25/2022 04:31 AM

thanks for returning the survey.


Verified Customer
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent quality of service
Capital Hyundai has a excellent quality service department with friendly staff who listen to what brought you and your vehicle to them. They explain the results of your repair in detail and answer any follow on questions you may have. I would recommend them highly as a team and as a brand.

KM
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Kenneth M.
Mc Leansville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
Update of review
I had previously written a bad review of the service department. We can all have bad experiences, I will say they reached out to me and made it right. Great service advisor that stayed on top of the situation with my car. I wanted to update my original review but could not find a way. They will be servicing my car including oil changes from here on out.

Verified Customer
Greensboro, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Service
Never seem to get good service from this place. They don’t let you know when car is ready for pick up. Left car at shop to be worked on, they left my car unlocked and someone broken into it stolen out of it.
DAVID G F. from Capital Hyundai of Greensboro responded on 03/21/2022 01:54 PM

Thank You for the response. 

DAVID G F. from Capital Hyundai of Greensboro responded on 03/21/2022 01:55 PM

Thank You for the respose. 


KM
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Kenneth M.
Mc Leansville, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Update of review
They reached out to me and I took my vehicle back in. They did a superb job in a timely fashion. This could have been a communication failure on my part as I am usually thinking about one thing while doing another. Anyway, they did a fine job and will be servicing my car in the future, including oil changes.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Repair
2
Category: Service
Sub standard service dept
I took my car in for engine noise. They dismissed this because it wasn't throwing a code. My last Sonata blew the engine that they checked 4 times and told me it was fine. It never threw a code. I know they didn't test drive it, because they released the car to my daughter with brakes completely gone, putting her and my grandchildren in danger.
DAVID G F. from Capital Hyundai of Greensboro responded on 03/15/2022 01:17 PM

we are very sorry about the experiance you had and thank you for giving us the chance to correct it. 


JH
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James H.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
Esco Brooks assisted me with my service and his efforts were exceptional. I had made an appointment 2 weeks before my scheduled service. When I arrived at 8:00 Esco looked for my appointment and there was not one. He said no problem Mr. Harris we will get you taken care of. 40 minutes later I was a set and out the door. Esco's help was greatly appreciated and greatly appreciated. This high level of service is something I have been enjoying every time I visit Capital Hyundai.

TJ
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Talmage J.
Summerfield, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good experience thanks to Mr. Fuller.
Good experience knowing that must schedule at least one month ahead.

JK
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John K.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great service
You were efficient and I appreciate the fact that I was able to get in and out very quickly. Your staff was very accommodating.

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service experience
From scheduling to completion everything was the way it should be. Great staff. Pleasant waiting area. Thank you!
Ashley M. from Capital Hyundai of Greensboro responded on 03/04/2022 06:39 AM

Thank you for the great review!


Verified Customer
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly helpful clean location
Courteous staff, clean location
Ashley M. from Capital Hyundai of Greensboro responded on 02/28/2022 08:51 AM

Thank you for the excellent review!


CM
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Cynthia M.
Semora, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent and speedy maintenance
Went in for my first vehicle maintenance service, and the staff was great! Even through remodeling, they accommodated me with a free Lyft ride to go get some lunch and did an excellent job communicating with me.
Ashley M. from Capital Hyundai of Greensboro responded on 02/10/2022 08:43 AM

Thank you for the great rating! We really appreciate your business!

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