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Carson City Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(513 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
78
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

Carson City Hyundai is conveniently located in Carson City, NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Carson City Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Carson City Hyundai is conveniently located in Carson City, NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Carson City Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(775) 301-4600
No Business Hours Provided

Business Hours

* No Time Zone Provided
3659 S. Carson Street Carson City, NV 89701
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(513 Reviews)

DS
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Dawn S.
South Lake Tahoe, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
10
Category: Service
Love our new Tucson Hybrid
What a great experience and how helpful were both Robert and Tyler. We met Robert first and test drove a gas model... liked it enough to start a search for a hybrid. Long long story short and with some encouragement from Robert to check a couple things at the dealer who had one coming in for us we decided to go with our gut and purchase from CC. Robert was off the day we came in after making an offer on the phone and Tyler took GREAT care of us for that point forward. He spent a lot of time explaining different features and answering questions, introducing us to the Service team and parts guy. Excellent service and good coffee and snacks too! Highly recommend shopping at CC Hyundai!

JL
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Jessie L.
Fernley, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2022
10
Category: Service
Hyundai vehicle Sales Dealership sets the standards for excellence
We were recommended by our neighbor to purchase a vehicle at Carson city Hyundai and to meet up with Tyler Cruise, Sales Representative.

Upon arrival we were shown and test drove the new 2023 Hyundai Palisade and we were sold. Not only the Palisade has luxury, many Safety features and it very stylish, it also comes with a 3 year service plan, free of charge. The only problem is, due to a "computer chip" problem throughout the country with vehicles, there would be a delay for the delivery date.
Mr Tyler Cruise would keep us up to date with the latest changes of the delivery. It finally came in (after 8 weeks). He refreshed our memories of the Palisade. The Sales and finance office was very noteworthy fast in the paper work.
We are now the new owners of the 2023 Hyundai Palisade. Our expectations and positive experience went through the roof.
Thank you Mr Tyler Cruise and the Hyundai Sales team for the professional excellence you all have displayed.
I would highly recommend others to come and check out the Friendly Hyundai Dealership of Carson City. Bravo Zulu.

Proudly Served, Retired Military service member

JM
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J M.
Carson City, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2022
10
Category: Service
Just had a computer update.
I brought my truck in for a computer update and was helped by Emily Stewart. In my opinion, she showed me as well as another customer the best customer service I have seen/had in years.

JS
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Joe S.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
10
Category: Service
Consistent excellence
I have been to this business several times for service on my vehicle that was covered under warranty. I have also returned for my regular vehicle services even after they were not covered under warranty because the staff are so knowledgeable and helpful. I took a vehicle in to be serviced and the staff helped me locate difficult to find parts for another Hyundai I have that I did not purchase from them! I think that is amazing and I can't say enough good things about the staff and the actual location. Always clean comfortable and tidy with great refreshments and wonderful staff. Kind considerate and patient the folks there have always gone above and beyond.

EP
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Elaine P.
Sebastopol, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2022
10
Category: Service
Best Service, Outstanding Customer Care
Nik is an excellent service advisor. He is professional, knowledgeable, and provides excellent customer service!!!

SG
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Susan G.
Carson City, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
10
Category: Service
Super Customer Service
I had the best experience at Carson Hyundai! Car work makes me nervous but my service writer took all that away. Steve was such a great help! He really made getting my car repaired a piece of cake. Thank you! Everything went according to schedule, I was in on time and my car was ready on time. Such a smooth experience. Go to Carson Hyundai they're the best!

SH
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Shane H.
Fernley, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
10
Category: Service
Great Customer Service
I brought in my car when the check engine light was on. The staff was friendly upon arrival. Steve walked me through the whole process and provided great customer service. I will be recommending Carson City Hyundai to friends and family.

JH
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Jennifer H.
Fernley, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
10
Category: Service
Polite staff
Stopped in earlier this month for scheduled maintenance and was greeted with polite and courteous customer service. Steve was quick to assist me in getting my vehicle scheduled for routine maintenance. Great customer service, very friendly!

AL
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Amanda L.
Carson City, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2022
10
Category: Service
Great experience
Nik in the service department was amazing. Even though my vehicle was not a Hyundai he still took the time to help. I would highly recommend him.

CR
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Carrie R.
Minden, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2022
10
Category: Service
Extremely Happy
I’ve had my new Hyundai Palisade for a few weeks now and wouldn’t change a thing. Tyler was terrific and kept me informed each step of the way while my vehicle was en route. I wouldn’t hesitate to do it all again and recommend Tyler and the Carson City Hyundai team 100%.

AU
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Aaron U.
Dayton, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2022
10
Category: Service
Five star customer service
Hey guys! If you get a chance to get in to the service dept. of Carson City Hyundai, you will be happy you did. Whether it’s for an oil change, car wash or Detail or maybe some serious maintenance. Emily will treat you like Family, or in my case “Better Than Family “. Emily is the sweetest, most attentive person that I have ever had the privilege of serving me. She didn’t ask me for a review, but she definitely deserves praise. Thanks, Aaron .
John N. from Carson City Hyundai responded on 04/27/2022 06:45 AM

Aaron thanks for your kind words.  Emily understands that we are in the "service" business, and happen to sell and service automobiles.  We appreciate your business and review.


JD
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Jonathan D.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2022
10
Category: Service
Well Done
My experience with my scheduled maintainence was terrific— no hassles making the appointment, the work was completed within 2 hours time, and I got friendly advice on additional car care I should consider doing. The Service Dept personnel were professional and courteous, especially the person who handled my appointment, Emily. All good.
John N. from Carson City Hyundai responded on 04/18/2022 09:04 AM

Jonathan thank you for your business and the kind words on the service department.  Both are appreciated.


Verified Customer
Incline Village, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service!
Everything went fine with my service! I waited around 3 hours in a nice waiting area with wifi, snacks and beverages and had an offer to get driven somewhere if I’d liked. Very friendly employees!
John N. from Carson City Hyundai responded on 04/06/2022 04:51 AM

Thank you for the feedback and kind words.  Both are appreciated.


HH
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Howard H.
Carson City, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service
The service is done correctly and the vehicle is returned cleaned.
John N. from Carson City Hyundai responded on 04/02/2022 01:53 PM

Thanks for the kind words Howard.


AC
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Ashley C.
Silver Springs, NV
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Thorough and Friendly
The staff showed concern with issues I had noted, and got our family vehicle ready for our long trip.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
4
Category: Service
Ok
Nice staff
Daniel N. from Carson City Hyundai responded on 03/31/2022 11:42 AM

Ashley,

Thank you for your feedback. I will be reaching out to solve the issue. 

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