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Carss

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(243 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Carss is the car repair shop that's "driven to keep you driving" with minimal time or effort on your part.

Crystal Lake's customer-friendly auto repair shop picks up your car, services it, and returns it right to your door.
Carss is the car repair shop that's "driven to keep you driving" with minimal time or effort on your part.

Crystal Lake's customer-friendly auto repair shop picks up your car, services it, and returns it right to your door.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(815) 356-0084

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
261 Liberty Rd Crystal Lake, IL 60014
Carss' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(243 Reviews)

BK
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Brian K.
Mc Ewen, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Exceptional Customer Service and Repair
I have been taking my vehicles to CARSS for years and won't even consider any other car repair facility and I live 600 miles away!
I trust CARSS so much I shipped my truck to CARSS for some major work that needed to be done. I flew up to Chicago to pick up my repaired truck and the total cost was thousands of dollars less than the dealership wanted to charge me in my home state.
And, the dealership had misdiagnosed the issue.
CARSS is the best there is evidenced by their superior diagnoses, repair, pricing and customer service.

Verified Customer
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
great customer service, quality work, doesn't get any better than this!
great customer service, quality work, doesn't get any better than this!

MC
Mike C.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
Category: Service
Mike said been there before, the service had always been good, seem reliable and honest.
Recommended

BB
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Brenda B.
Mchenry, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Oil cooler & then some!
Don’t hesitate to take your car here. Very honest, informative and was the best price to do the work I needed done. They really know what they are doing here!
The Team @. from Carss responded on 02/11/2025 06:23 AM

Brenda, 
Thank you so very much for your kind review. We were so glad we could help! 
We look forward to seeing you again. 

The Team @ Carss Automotive


Verified Customer
Lakemoor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Good service
Car was picked up when expected. Communication was kept throughout the day. And the car was delivered when promise.

Verified Customer
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Oil Change
So pleasant to deal will excellent work and done quickly.

KE
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Kaitlyn E.
Mchenry, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Battery installation
I've been trusting CARSS with my cars for many years now (15?) and they always do great work.

DC
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Deloris C.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Dead Battery.
Would highly recommend them. They were friendly, courteous and efficient. Called to see when it would be ready and then they called me later to update. Were very honest. Thought I needed a battery but it just needed charging. And informed me I need to drive it more to keep it charged.

CB
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Candi B.
Cary, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Friendly, Fair, and Fast!
CARSS came highly recommended to us when we were looking for a local place we could trust for our auto repairs and all the rave reviews don’t lie! They are very accommodating and take the time to answer questions/offer options. This is officially my go-to place now!

FV
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Frank V.
Village Of Lakewood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Oil change
Always professional and conscious of my time…..

JK
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John K.
Lake In The Hills, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Great service.
Very pleased with recent repair on my car by these folks at Carss automotive.
Doug, Meaghan and crew did a great job in expediting the work.
Knowledgeable, understanding and trustworthy staff made my service visit an easy one.
Thank you to all your employees!

EJ
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Eugene J.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
The experience was grest
The staff there were very knowledgeable and helpful.

BW
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Brenda W.
Wauconda, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
9
Straight answers
Every time I go to a car shop, I give them the same instruction, which is to check the whole car for any problems that might exist. Most of them will take the opportunity to invent problems so they can make money. CARSS never takes that bait.
The Team @. from Carss responded on 01/08/2025 08:49 AM

Thank you so very much for taking the time out of your day to leave us such a kind review.  That is the only way do business.  We may not always have good news, but we will tell you what we see. 

We look forward to being able to help out in the future! 

The Team @ Carss Automotive


SH
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Stephen H.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Most honest mechanics
Brought a car in for a thorough check. Car was in good shape and they told me not to do anything to it. Other places could have made up stuff for a quick buck but not these guys!
The Team @. from Carss responded on 01/08/2025 08:51 AM

Stephen, 
Thank you for leaving us such a nice review. Your car is in lovely shape!  Basic maintenance and you should be able to enjoy it for years to come. 

Thanks for coming to see us. We'll see you again. 

The Team @ Carss Automotive


RN
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Rebecca N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Awesome!!!
Very friendly, great service, no bs, reasonable prices. Work done quickly and efficiently. Would definitely recommend!!!! ?
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