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Cavenaugh Hyundai Hot Springs

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,456 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
31
Total ReScores
4.5
ReScore Average
79
Net Promoter Score ®

Business Details

About

We look forward to having you bring your vehicle to the service center at Cavenaugh Hyundai. Our skilled and trained technicians will take care of all of your Hyundai service needs. Whether it's an oil change, a tire rotation, or any other repair service we do it all. We look forward to having you bring your vehicle to the service center at Cavenaugh Hyundai. Our skilled and trained technicians will take care of all of your Hyundai service needs. Whether it's an oil change, a tire rotation, or any other repair service we do it all.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(501) 623-0500

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4216 Central Avenue Hot Springs, AR 71913
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,456 Reviews)

KV
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Karen V.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good trustworthy service
My car was purchased from this dealership and has been serviced here for several years. Exceptional service and nice people who work here.

GJ
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Georgia J.
Malvern, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service, the waiting area was comfortable and clean.
My appointment was scheduled for 1:30 pm, and I got there a little early. They were finished with my vehicle quicker than I thought. However, when I first tried to check in, the man thought that I did not have an appointment, and said that they were full already. When I and my husband both explained that I had a scheduled appointment, then the attitude changed.

Verified Customer
AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Service on my Sonata was great. I miss Saturday service hours. I have to take time off work to have service done or delay it.

PL
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Pamela L.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I was late and they rushed me right in! Thank you!!

EK
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Edward K.
AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Upscale treatment
My Genesis was valet service to the dealership for an oil change, and returned to me promptly the same day. The car had been washed and inside vacuumed. Very pleased with this attention to detail.

NV
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Neal V.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Aways good service!
The car is always taken care of in a timely manner with knowledgeable employees.

KT
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Kenneth T.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding
Service department went above & beyond call to see my car was safe and in
Top notch condition without being asked to check things.

SR
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Sheila R.
Hot Springs, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
service dept always pleasant work is performed on car in reasonable amt of time
Always helpful Taylor is patient and has good information and always pleasant !

RD
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Robert D.
AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The service is always attentive and thorough
Lol

GL
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Gary L.
Malvern, AR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
my car had an intermittent problem that wasn't fixed
My car has an intermittent problem that could not be found. An intermittent problem is had to find, perhaps it will fail and then can be fixed.
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 02/02/2022 11:14 AM

I am sorry to see that we were unable to get your vehicle to replicate the problem while we had it in for service.  We will do everything we can to fix your problem, unfortunately with intermittent problems they do take some time. If it is not replicating the problem we can not fix it.  Please reconsider the rating you have given us, as we did try to the best of our ability to fix the problem for you.  


KH
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Kay H.
Benton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The best ever.
The best ever
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 01/31/2022 02:02 PM

Thank you for your business!


CB
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Charles B.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
2012 Hyundai Azera
I Really Appreciate your concern and the care you took when I brought my Azera.Thanks for addressing the issue I was having. I will definitely recommend your facility to those who have issues with their vehicles.Thanks Again!!!
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 01/24/2022 06:12 AM

Thank you! I am glad we fixed the problem, and again I apologize you had to bring it back.


LS
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Lora S.
Hot Springs, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Performance are good.thank you,keep it up!???????????????????????????????
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 01/24/2022 06:10 AM

Thank you for coming in!


GG
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Gregory G.
Hot Springs Village, AR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
had to take it back
It must be a very hard problem to find. I am sure they will fix it when I bring it back in.
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 01/24/2022 06:09 AM

I am sorry to see that the problem was not fixed the first time. We will get the problem fixed. Thank you for your business and feedback.


Verified Customer
Murfreesboro, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome staff
Friendly staff always
BLAKE A H. from Cavenaugh Hyundai Hot Springs responded on 01/19/2022 07:54 AM

Thank you for years of business!

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