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Central Auto Repair & Electric

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(423 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
3.5
ReScore Average
100
Net Promoter Score ®

Business Details

About

With professional mechanics and quality automotive and electrical repair, we're your one-stop automotive and tire service center. With professional mechanics and quality automotive and electrical repair, we're your one-stop automotive and tire service center.

Categories
Auto Maintenance, Tires, Oil Change
Contact
(316) 943-5283

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
975 N West St Wichita, KS 67203-1225
Central Auto Repair & Electric's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(423 Reviews)

CT
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Chris T.
Arkansas City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
10
2000 Ford Expedition
Well they are the best shop around Wichita Ks Period very knowledgeable in all aspects.i took my my Ford Expedition too a shop in Winfield Ks or the guy's yard better yet waiting 6months for nothing but a tore up dash wiring didn't change the heater core out all around completely was at a loss I thought till I found this shop. They completely turned it around for me several people told me to trash my Expedition salvage it scrap it that it was done do too what the Mechanic told me he could change a heater core which it turned out he knew nothing about what he was doing pretty much just cost me money out in his yard too tear my vehicle apart inside Central Auto & Repair completely changed the inside look & fixed everything for me I was soo very happy many months later it was drivable

RG
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Richard G.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Great Service
Very professional. Good solid workmanship. These guys are fair and honest and they know what they are doing.
Recommended

MG
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Michael G.
Wichita, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2020
Worst mistake I made going there!! I'd give the - 3 stars if I could
Never again. Wouldn't let them work on my bicycle. Used to be good. Let my vehicle sit for 5 weeks with no update and wouldn't call me back. My vehicle got vandalized and parts stolen from it while on their property and then basically told me it wasn't their problem. Took it to another shop. I will make sure to recommend everyone I know and meet to avoid them. Have an electric issue? Take it to dumb wire guy
Not Recommended
Keith D., OWNER from Central Auto Repair & Electric responded on 07/02/2020 06:52 AM

Michael,
We did correspond multiple times with the person who dropped off your truck. He said he was your brother. I apologize for what happened as far as the stolen parts. I asaid i would replace the part that was stolen and I will call you when we get it here. If you allow us to install it we will.

Keith Dome
Owner
316-943-5283

CT
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Crysta T.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Excellent Service
Being a nurse manager I hold a very hectic schedule. Getting my vehicle serviced is incredibly easy here. Vehicle and customer service is much better than excellent!. Price is also excellent! Thank you for everything.
Recommended
Keith D., OWNER from Central Auto Repair & Electric responded on 05/13/2020 06:02 AM

Thank you for bringing your car to us. We appreciate your business. If there is anything else you need, please, don't hesitate to contact us. 
Thank you for the nice words. 

Keith Dome
Owner
316-943-5283

TC
Tim C.
Wichita, KS
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2020
verified customerVerified Customer
Category: Service
Spoke with Shannon. She said she thinks she was charged way too much for the service they provided.
Not Recommended

DS
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DOUG S.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Great service
Great communication, follow up, comprehensive check on car.
Recommended

TS
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TERESA S.
Valley Center, KS
Chevrolet RV Cutaway
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2020
verified customerVerified Customer
Quick repair and friendly atmosphere!
Knowledgeable and friendly! Kept us up to date on repairs and costs.
Recommended

LG
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LEE G.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
verified customerVerified Customer
Best staff front and garage both
They confirmed my appointment, greeted be by name, offered coffee, placed a call to the car manufacturer to check on a recall, and let me know about a sound the car is making and asked me to come back for a better look. Prices are competitive too.
Recommended

RP
Roger P.
Kansas
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2020
verified customerVerified Customer
Category: Service
Roger said they scratched the hood of his vehicle, it took them an hour to fix and they overcharged him . He would not recommend for reasons stated.
Not Recommended

JK
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JAY K.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
verified customerVerified Customer
Great Service
Great service was treated fairly and work was done in a timely manner...would recommend to others if you have a vehicle issue check engine light or even just an oil change don't be afraid to take your vehicle to Central Auto and Repair!
Recommended

ML
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MICHAEL L.
Wichita, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2020
verified customerVerified Customer
Rip off
I asked for an itemized list of the $50 shop supplies and what I received is " that is added to a invoices. $50 seems awful excessive for what I had done. Shop supplies on an invoice is just another way of gouging the customer for more money. I will not be cheated that way. You just lost a devoted customer.
Not Recommended

DB
Danesh B.
Wichita, KS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2020
verified customerVerified Customer
Category: Service
Danesh said she was there a pretty long time after she was told it wouldn't take that long. She was quoted the wrong price, and had to pay extra. She stated she was supposed to go back Monday, but she hasn't, because she got charged a lot. She added the staff was nice and she still would recommend this place if they can get that fixed. She said there wasn't that much communication.
Recommended

KH
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KEVIN H.
Wichita, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2020
verified customerVerified Customer
Chrissy will ruin your business worst communication/customer service
Paid $630.00 and not one item I wanted repaired works. Chrissy wanted to charge a 236.00 for “checkout invoice”. So still have no idea why I paid $630.00 for no results. Poor communication, receptionist Chrissy very unprofessional and possible adding extra fees. The owner should screen employees better and accept REAL customer reviews. Will be going to court over this one as I think the mechanics/staff basically stole my $$$ and probably had great time while boss at “meetings”.DO NOT PAY IN CASH!!! I could get my money back easier with credit card.
Not Recommended

MH
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Michelle H.
Wichita, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2020
DO NOT WASTE YOUR MONEY
Receptionist Chrissy so unprofessional. 630.00 vehicle still not running had to jump start to get it off lot. Had to call police to get my car released. Owner came back and gave me my keys after I had to call police. Chrissy refused to explain what was supposedly repaired unless i paid additional $230.00 “Checkout fee”. I did not pay the additional. Worst customer service ever!
Not Recommended
Keith D., OWNER from Central Auto Repair & Electric responded on 02/24/2020 07:01 AM

Thank you for your review. When the vehicle was originally dropped off Kevin told us there was a battery drain. We addressed several issues and made the repairs. All of the electrical drains were repaired. That is what we charged you for. When Kevin returned with the vehicle he said the seats were not working. That issue was not mentioned when he originally dropped it off. We told him at that time there was going to be additional diagosis charges to check it. He told us to go ahead because it needd to be fixed. He also stated the battery was dead again. After rechecking for another draw we detrerrmined the battery in the vehicle was defective. We left a message for him to call us to discuss what we had found with the seats. He never returned the call. The addtional charges were for the diagnosis of the seat issue. You chose not to let us make the repair or replace the battery. Chrissy was doing her job by not releasing the vehicle because you refused to pay. 

Keith Dome
Owner
316-943-5283

CR
Charles R.
Wichita, KS
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Charles said the business is great.
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