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Certified Express Lube and Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,405 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Welcome—we are your partner in automotive excellence and community support. Our mission is clear: provide swift solutions and exceptional service for all. Welcome—we are your partner in automotive excellence and community support. Our mission is clear: provide swift solutions and exceptional service for all.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(502) 241-7166

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6540 W Highway 146 Crestwood, KY 40014-8751

Affiliations

NAPA
Certified Express Lube and Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,405 Reviews)

HA
Hector A.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
Category: Service
Hector said it was good.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:53 PM

Hector, thank you for the review! We're glad everything went well, and we look forward to helping you out again in the future!

-Nate
Owner


TB
Tommy B.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
Category: Service
Tommy said that they provided a good service.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:51 PM

Tommy, thank you for the review! We’re glad to hear you were pleased with the service, and we’re always here to help whenever you need us!


LB
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LINDA B.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Oil change
Was very satisfied with the oil change.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:44 PM

Name is Linda, 5/5 stars, "Name is Cynthia, 5/5 stars, "Was very satisfied with the oil change."

Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:47 PM

Linda, Sorry about the above error, I was adding your review into my spreadsheet and copied and pasted it here on accident.. oops!! However, we are so glad to hear you were satisfied with your oil change, and our team is always here to keep your vehicle running smoothly. Looking forward to seeing you again!

-Nate
Owner


CI
CYNTHIA I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
Great service
All the staff were extremely helpful and friendly. They took care of all my car issues and explained everything in great detail. I will definitely be back. Thank you to Nate and his staff for taking care of me.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:43 PM

Cynthia, thank you so much for your kind words! I'm glad to hear our team took great care of you and explained everything clearly. It's truly a team effort here, and I'm happy to support such a dedicated group. We’re always here for you, and we look forward to seeing you again!

-Nate
Owner


LB
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LINDA B.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
verified customerVerified Customer
10
Oil change
I love this business establishment. They are all so friendly and eager to help you.
Highly recommend them
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:40 PM

"Linda, thank you for the wonderful review! We're so glad you feel welcome and taken care of every time you visit. Your recommendation means the world to us, and we're always here when you need us!"

-Nate 
Owner


MH
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MIKE H.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Grill master great service
Great new people that took over former business. Was happy with my service.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:38 PM

Mike, we’re so glad to hear you’re happy with the new team and your service! Thank you for giving us a chance, and we look forward to helping you with anything you need in the future!

-Nate
Owner


RC
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ROBERT C.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Always first class.
After years of being a customer, and after a change of ownership, they are still excelling.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:34 PM

Robert, thank you so much for your continued loyalty over the years! We're grateful for your trust, and it’s great to know that even with the changes, we’re still meeting your expectations. We look forward to serving you for many more years!

-Nate
Owner


DL
Don L.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
Category: Service
Don said their personnel were very personable and very knowledgeable, and the service was very detailed and very thorough.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 10/12/2024 01:32 PM

Don, we really appreciate your feedback! It’s great to hear that our team’s knowledge and attention to detail made a difference for you. We're always here to help whenever you need us!

-Nate
Owner


Verified Customer
Pewee Valley, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2024
verified customerVerified Customer
8
Great Customer Service
Everyone was courteous & helpful. Unfortunately, I live on a fixed income & pricing was more than what I could afford; through a friend I was able to get better pricing elsewhere.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/17/2024 07:37 AM

Hi Paula,

Feel free to give me a call at the shop, and let’s see what we can work out. I’ve reviewed your job and believe I can fix it for you at a reasonable price. I’m sorry I wasn’t aware of this until now, as we always aim to work reasonably and fairly with all our customers. Just ask for Nate when you call. While I understand you're getting the work done elsewhere, I hope we have the opportunity to assist you in the future.

-Nate
Owner


SN
Steve N.
Pewee Valley, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
Category: Service
Steve said they were straightforward, got the work done quickly, and he trusts them.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/12/2024 08:11 AM

Steve, your feedback means a lot! We're grateful for the opportunity to assist you and glad everything was handled efficiently. Don’t hesitate to reach out whenever we can help again!

-Nate
Owner


JD
Joe D.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
Category: Service
Joe said it was honest, fast and good service.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/12/2024 08:08 AM

Joe, thank you for the great feedback! We're glad we could provide you with honest and fast service. It means a lot to have your trust, and we’re here whenever you need us!

-Nate
Owner


RK
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RON/VIVIAN K.
Goshen, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Excellent Service here is the norm!
The title of my review says it all.
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/05/2024 07:20 AM

Thank You Ron! It is always a great pleasure to talk with you when you come in to the shop. Thank You for your excellent review and dedication our crew. Your trust is greatly appreciated. Hope your having a fantastic day!

-Nate
Owner


SB
SHARON B.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
I needed to find out if my brakes were bad and replace them if they were worn out.
Went i. To shop with an appointment , they are never rude to busy. Listened to my concerns, then set a time that day to check out my truck. Explained their finds and said they would write up a cost and call me the next day. Could not have gone better
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/05/2024 08:24 AM

Sharon, thank you for your wonderful review! We’re so glad to hear your experience was smooth from start to finish. Listening to your concerns and providing clear communication is always our priority. We appreciate your trust and look forward to continuing to take great care of your truck!

-Nate
Owner


KR
Kevin R.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
Category: Service
Kevin said he has been with the business for a long time and they are good to him.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 09/05/2024 08:23 AM

Kevin, thank you so much for your continued trust and support over the years! We're truly grateful to have you as part of the Certified Express Lube and Auto Service family, and it’s always a pleasure to serve you. We’re here anytime you need us!

-Nate
Owner


TW
Theresa W.
Bedford, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2024
verified customerVerified Customer
Category: Service
Theresa said the price was a little high compared to others, the service and everything else was great.
Recommended
Nate, Service Team Lead from Certified Express Lube and Auto Service responded on 08/08/2024 04:57 AM

Theresa,

Thank You for your review! If you are willing to get in touch with me call the shop at 5022417166 and we can tell about which part of the service wasn't at a fair price. I don't want you to leave not completely satisfied with all aspects. I want to make it right if I can. 

-Nate
Owner

Service Coupons and Posts
We're grateful to our loyal customers for their support! ? Even after a change in ownership, our commitment to excellence remains unwavering. Thank you for being with us on this journey! ?

When your review says it all, we couldn't agree more! ? We're revved up and ready to keep your vehicle happy and healthy. Thanks for trusting us with your ride—let's keep that engine purring! ?? #HappyCustomers #ExpressLubeLove

We're thrilled to hear you enjoyed our excellent service! ?✨ Friendly faces and reasonable prices are our specialty! Thanks for the recommendation—you're the fuel to our engine! ?️ #CustomerAppreciation #CertifiedExpressLube
Learn More

We’re thrilled to hear you appreciate our honesty and customer service! No upselling here—just genuine care for your ride! We’ll keep your wheels in top shape so you can roll on with confidence. Thanks for choosing us!
Learn More

Thanks for taking the time to leave us such an amazing review! ? We're thrilled to have been your go-to for the past 10 years. Your support and kind words mean the world to us! #CustomerAppreciation #CertifiedService
Learn More

Thanks for the 5-star review! We're thrilled to hear that you had an excellent experience with our customer service. ? Our team is always here to keep your car running smoothly! #CustomerService #AutoCare
Learn More

Thanks for the 5-star review! ? We're thrilled to hear that you found our team personable and knowledgeable. Keeping your car in top shape is our mission! ? #CertifiedExpressLube #CarMaintenance
Learn More

Thanks for the 5-star review, Norman! ? We're thrilled to hear that you had a great experience with our team and found our service top-notch. We're here to keep your wheels rollin' smoothly! #CustomerSatisfaction #TopNotchService
Learn More

Thanks for the 5-star review, Laura! We're thrilled to hear you had a great experience at Certified Express Lube and Auto Service. ? Our team is always here to keep your car running smoothly! #CertifiedExpressLube #HappyCustomers
Learn More
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