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Challenger Auto & Truck Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(747 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(410) 439-8900
Opening in 28 minutes
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
224 Mountain Rd Unit A Pasadena, MD 21122-2014
Challenger Auto & Truck Service 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(747 Reviews)

Verified Customer
Odenton, MD
Mercedes-Benz E320
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2022
verified customerVerified Customer
0
Scammer
My car (Mercedes) needed a power steering hose and instead -this repair shop stripped the lines at the steering rack per the Mercedes dealership. This is a $4K repair job. Think twice before choosing them I wonder how they got on Repair pal website Shady Shady Shady.

AS
Andy S.
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Quick Service & Great Hospitality
Oil change took less than 30min. Kenny seem to really care about me as a customer and took the time to have a 15 min conversation to get to know each other.

KS
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Kevin S.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Great to work with!
Had to work with me to get my warranty involved and everything completed. Completely friendly and willing to work with you to get everything completed.

JT
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Jeff & Tianna T.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2022
verified customerVerified Customer
10
Challenges rates second to none starting with the front desk when you walk in and Jeff the owner keep up with the work
I would highly recommend challenges to anyone that leases service there are second to none very courteous and reasonable in the pricing The owner Jeff it’s very personal which is customers and his interactions with the customers and Kenny as well

NW
Nancy W.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2022
verified customerVerified Customer
Category: Service
Nancy said the staff is very friendly , they provide an convenient shuttle service.
Recommended

Verified Customer
Severna Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customerVerified Customer
10
Brake/rotor repair
Great service provided right on schedule. Shuttle service was extremely convenient. Thanks!

WB
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Willa B.
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customerVerified Customer
10
Awsome place with great Mechanics
Kenny was super kind and verry welcoming . I was even offered a ride home during the service. Great rates and military and trans friendly. Really the most positive interaction I have had with an automotive shop in as long as I can remember

MD
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Mike & Diane D.
Severn, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customerVerified Customer
10
Trustworthy and Quality Workmanship
Everyone at Challenger does their best to provide top-notch service and it shows. They are thorough, honest and treat each vehicle as if it were their own to ensure the vehicles are safe and well maintained. Jeff and Kenny always make us feel like we are their only customers and they have a great team backing them. We have trusted many of our vehicles with them over the past 10 years and have never been disappointed with their service.

BK
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Brian & Tina K.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customerVerified Customer
10
Service you can trust
I continue to take my vehicles here (14 years now) because they offer quality service. It's really that simple. They treat my vehicles like their own, they are dependable, knowledgeable and professional. I also appreciate that it's a family owned and operated business.

SS
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Stephanie & Brad S.
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customerVerified Customer
10
Always a pleasant experience!
My husband and I take our two vehicles to Challenger for all of our mechanical needs. The experience is always great. Kenny continues to brighten our day with his kind demeanor, knowledge and honesty. We will continue to bring our cars to Challenger.

JT
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Jeff & Tianna T.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customerVerified Customer
10
Great service they got over and beyond to make sure you are satisfied
I would highly recommend challenges to anyone needing grace service provides timely service along with furly service how are placed them second to none

CW
Collin W.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
9
Very hepful
Helped with getting repairs done and working with carmax to lower my amount I had to pay

AA
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Anna & Toland A.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
We always come back
I’ve been with Challenger Auto for 10ish years. I’ve gone to the dealership but I always come back to Challenger. I travel from Odenton to Pasadena to get my car serviced here.

JC
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Jim C.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Carlsen Review
Kenny and his team were fantastic in dealing with a defective tire issue. He took charge of the matter and worked through to its resolution. First rate customer service!!

PF
Phil F.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Great
Job guys
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