Business Solutions
English Español
SureCritic / Auto Maintenance / City Radiator and Auto Repair
business image

City Radiator and Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(453 Reviews)
100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
87%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

City Radiator and Auto Repair has been serving the automotive needs of the Northwest for over 80 years. We are dedicated to delivering exceptional value, competitive prices, and satisfaction to all our clients.
We use high quality parts and staffed with Trained A.S.E. and Mac’s City Radiator and Auto Repair has been serving the automotive needs of the Northwest for over 80 years. We are dedicated to delivering exceptional value, competitive prices, and satisfaction to all our clients.
We use high quality parts and staffed with Trained A.S.E. and Mac’s Certified Technicians. We keep a full time Master Technician on duty to assure the job is done right the first time.We believe Honesty, Integrity, and Client fulfillment are the most important elements of our business.We are committed to exceeding your expectations. Every time you visit! ...more

Categories
Auto Maintenance, Auto Repair, Oil Change
Contact
(425) 347-7330
Closed
Business Hours

Business Hours

Mon
closed
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
8:30 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
21 SE Everett Mall Way Everett, WA 98208
Get Directions
City Radiator and Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(453 Reviews)
Write a Review
Recent Reviews
MB
gravatar
Marie B.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
10
Excellent service for my car and customer service for me.
I have been using City Radiator services for almost 17 years. They have always been very helpful and quick to tell me if the car didn't yet need the service I requested. I appreciate their committment and respect for their customers and the customer's wallet. They are great to work with.
KS
gravatar
Kathy S.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Awesome company
This great company has a great way of maintaining and taking care of your car! The team is so patient and very hard working
Recommended
RM
gravatar
Richard M.
Chevrolet Cavalier
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2021
verified customerVerified Customer
greeting and great service.
the best in all service and friendlyness.
Recommended
JJ
gravatar
Jesse J.
Seattle, WA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Accolades To City Radiator and Auto Repair
You can't imagine the relief I felt when I was introduced to City Radiator and Auto Repair. As some of you may know, it is very difficult to find a customer-friendly, professional and trustworthy auto repair shop. So I was pleasantly surprised to find ALL of those qualities in one business. And best of all, they're consistently affordable and honest.

I HIGHLY recommend City Radiator and Auto Repair!!!
Recommended
RR
gravatar
Rod R.
Everett, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customerVerified Customer
Fast and efficient
As usual City Radiator was on top of it. Fast and efficient service.
Recommended
RG
gravatar
Roberto G.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customerVerified Customer
13 Ford Escape
I trusts all my vehicles to City Radator when it comes to maintenance.The owner are very much hands on with their mechanics.The price is fair. Over all they are great and their customer service are outstanding.
Recommended
PT
gravatar
Pat T.
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2021
verified customerVerified Customer
Always professional, always friendly
Have brought in a dozen cars over the years, some new, some with 200 k miles and everything in between. Very impressed with the honesty and value of their service.
Recommended
JC
gravatar
Jill C.
Bothell, WA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Trust These Guys
Brought my car in for winterizing inspection and oil change. As usual, great service and left feeling my car was ready for winter even though I am not!
Recommended
GT
gravatar
Gordon T.
Everett, WA
INFINITI G35 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
verified customerVerified Customer
Courteous honest service
Problem was trouble shot in a timely manner and repaired for a fair price.
Recommended
AA
gravatar
Ali A.
Everett, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2020
Not very trust worthy
They told me that they will call me before working on my car to tell me the problem n how much it would cost, thry didn’t bother to call me n they fixed it without my permission, n they tired to charge me 130$, he goes back in the shop then comes out saying ok what do you think is far to pay?, I said noting I want my keys back n I’ll leave
Not Recommended
PW
gravatar
Phil W.
Everett, WA
Ford Taurus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2020
verified customerVerified Customer
Good service; strive to do their very best
Good, honest service. They strive to do their very best. Good follow-up to make sure all has been addressed and working properly.
Recommended
RE
gravatar
Roy E.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Honest Friendly competent Auto repair shop.
Liz, Tyler, and their entire team are very friendly honest, and straightforward and went above and beyond with a high maintenance customer like myself. I will be going back and I think anyone reading this should give them a try. I wanted some specific parts used for my steering repairs and although I attempted to make it easy by listing part numbers, pictures, and where to find them they still had to do a lot of leg work and deal with a supplier they had never dealt with before they handled that no problem and with a lot of class. Additionally, the scope of the work was pretty big. In addition to the steering parts, they did a heater core which required removal of my dash. They ran into a couple of small problems in the reassemble of the dash (some old parts broke) but they sourced those parts and we arranged for me to come back in at a later date to resolve those very minor issues. This is a fairly new shop I believe and it is run pretty darn well. The only area I see that needs some improvement in scheduling and initial turnaround but that will come with experience. If It would allow me to I would give them 4 and 3/4 Stars but since its either 4 or 5 I will bump them up because I think they are going to get even better over time. Oh and do not forget they have some awesome short-term finance options like SNAP which made this whole project possible for me.
Recommended
Verified Customer
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
verified customerVerified Customer
-----
------
Recommended
JL
gravatar
Jeanne L.
Lake Stevens, WA
Volvo XC70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customerVerified Customer
Always a great experience at City Auto and Repair
Over the past 4 years of having my car serviced by City, I have come to trust them with repairs and have confidence that the work will always be done right. The appear to be pricing fairly for service and keep you informed if the estimate is going to vary (both on the positive or negative) based on findings after the work begins. They keep their commitments to the timing of the repairs as well.
Recommended
AA
gravatar
Anna A.
Ford Focus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2020
verified customerVerified Customer
Mixed Service
I recommended this location to a friend and their car was put under my account. I was honestly embarrassed for referring them here. I had previously been seen and loved the service. My friend had a different experience. Understandably, there are some issues due to Covid-19, but it took a long time with multiple communication errors and confusion. They did a great job fixing the car however.
Not Recommended
Displaying Review 1 - 15 of 453 in total
Businesses Near You
Lee Johnson Hyundai of Everett
80
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,491 Reviews)
Genesis Of Everett
78
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
ONB Automotive Repair
85
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(501 Reviews)
QFA Quality Foreign Auto
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(388 Reviews)
STS Quality Auto Care
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(532 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.