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Columbia Hyundai of Longview

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(231 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
31
Total ReScores
4.3
ReScore Average

Business Details

About

Columbia Hyundai in Longview, WA. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Columbia Hyundai in Longview, WA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(360) 423-4321
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
700 7th Avenue Longview, WA 98632
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(231 Reviews)

BL
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Bernadette L.
Clatskanie, OR
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2021
verified customerVerified Customer
Category: Service
Rapid repair
Staff that scheduled my repair made recommendations for an early morning appointment since I had to stay at the dealership. My repair was done very quickly. I appreciated the care.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2021
Service Type: Maintenance
Category: Service
Repair and Covid
The repair was done quickly. I had to stay at the dealership during the service. I am 70 and did not feel safe in the waiting area because another customer was not wearing a mask even though masks are required as posted. I waited outdoors or in the hallway.
I was happy to get in and out so quickly.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/16/2021 01:52 PM


Thank you Bernadette for taking the time to give us your review. Our customers safety is very important and I apologize our staff was not aware and/or did not confront the customer, had I known I would have rectified the issue. On the positive side, it sounds as if your vehicle was in and out in a very timely manner. We hope that you would reconsider the negative score of 3 with a new re-score, it would help me and the entire dealership as we work hard to keep you Tucson safe and maintained. Please do not hesitate to contact me with any queation. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/17/2021 12:24 PM

My staff and I want to thank you very much for your re-score. Please know you are always welcome to contact me with any questions or concerns regarding your vehicle or quality of service. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Kelso, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Sonata Care Team
I bought my Sonata from Columbia Hyundai in 2012. This sport model is a 2.0 Turbo Limited. The service I have received at the fore mentioned dealership has been top notch, courteous and efficient. I love my Sonata, which though almost ten years old, looks new! I depend on the Columbia Hyundai team to keep it in excellent shape! They do.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/16/2021 01:53 PM

I would like to personally thank you for your great review on your most recent service visit. I would like you to know that we very much appreciate your business along with your wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


AE
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Ashley E.
Castle Rock, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NOT WORTH IT!!
Took 2hrs for a scheduled oil change. An 15 minutes for someone to acknowledge me even though I was the only one in line and also signed me in. In that two hours of being at this place of business I was never once updated on my car until I went to the service desk stood there waiting and asked how long it would be.
Not Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 12/31/2020 09:54 AM

Ashley,
I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits.

 

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Kelso, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Genuine courtesy, trustworthiness with excellent care
The care my car received was superb.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 01/04/2021 11:29 AM

Thank you for your 5-star review. We appreciate your feedback. Hope to see you for your next 5-star visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


GM
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Gerald M.
Woodland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and professional
They informed me I had a free oil change and communicated well with me. Check out was quick and easy.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 11/30/2020 08:43 AM

Gerald,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


LC
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Leroy C.
Longview, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai 7500 warranty work
They didn't complete everything on the list.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 11/03/2020 02:59 PM

Leroy,
I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits. I have put in a call to you so I can gather more details about your service experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Longview, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020
verified customerVerified Customer
Category: Service
service
They took care of the problem.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2020
Service Type: Maintenance
Category: Service
renal car
Said it would only take 2 hours to service my car. Dropped it off and they said it would take all day. Because I did not reserve a car they did not have one for me. Was not happy because my husband works one shift and I work another.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 10/17/2020 11:35 AM

I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits. I will reach out to you soon to get more details about your service experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager from Columbia Hyundai of Longview responded on 10/30/2020 11:50 AM

Thank you for speaking with me this morning and giving me your feedback on what transpired during your visit. Hopefully you will accept our apology and allow us to service your Elantra in the future. 

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Skamokawa, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Kevn's attention was appreciated
Personal attention from Kevin was wonderful.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 10/12/2020 10:50 AM

Thank you for your 5-star review, your feedback is so appreciated. Kevin and our service team hope to see you again for your next 5-star visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Kelso, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Hyundai Sonata Sport Turbo
I have had nothing but excellent service at Columbia Ford/Hyundai. Pre and post explanations are given; choices as to product replacement are given before maintenance is begun following diagnostic testing. My car is clean when returned.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 09/30/2020 10:29 AM

Wendy,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager from Columbia Hyundai of Longview responded on 09/30/2020 10:29 AM

Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


RH
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Robert H.
Longview, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
service
I took care of everything including the rental while they had our car.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 09/29/2020 03:44 PM

Robert,
Thank you for being a customer of Columbia Hyundai along with writing us a 5 star review. I wanted to take a moment and let you know how important your business, feedback and service experience is to us. Thank You again for your excellent review, we look forward to seeing you on your next visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


BF
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Barbara F.
Longview, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They care
They wanted do fill my request parts not available
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 10/06/2020 12:00 PM

Barbara,
Thank you for taking the time to write us your review. Sorry we fell short on your recent service, however we do value your business and feedback and look forward to making your next service visit with us a 5 star experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


Verified Customer
Cathlamet, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hard to schedule at first.
Hard to schedule.good service-- friendly staff.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 10/06/2020 12:02 PM

Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


HR
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Harvey R.
Kelso, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shoddy work
It took two and one half hours to "service" my one year old Kona. When I got home it recorded the external temperature as 107 degrees (in February) and the check engine light was on. I took it back. They ordered the part and it took one and one half weeks to get that in. It didn't cost me anything but inconvenience but, to me. time is worth more than money.
Not Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/26/2020 02:00 PM

I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits. I will reach out to you soon to get more details about your service experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


JT
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Janice T.
Castle Rock, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Liz was very responsive and personable.
Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/26/2020 02:35 PM

Janice,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com


GS
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Greg S.
Longview, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Diagnosis only
Price for repair is three times as much as in independant service provider.
Not Recommended
TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/19/2020 06:48 AM

Thank you for taking the time to write us your review. Sorry we fell short on your recent service, however we do value your business and feedback and look forward to making your next service visit with us a 5 star experience.

 

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

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