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Complete Automotive Solutions

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,795 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
4
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Categories
Auto Repair, Oil Change, Transmission Repair
Contact
(585) 426-4869

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624
Complete Automotive Solutions' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,795 Reviews)

VD
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VINCENT D.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
In for routine service
The guys and gals here know i drive for a living so they do a good job checking my car out for wear and tear when i'm in for my oil change.When i was in i asked them to check out a rattle i have in the front and they found that i needed a lower ball joint to be replaced so i scheduled an appointment for that.
Than You

TT
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THERESA T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Quality work honest and upfront
Have used their services for a few years now. Great service and friendly people. Nick is great. He explains everything that needs to be done and addresses any concerns you have. As a single woman it is wonderful to be able to do business with a garage who doesn't take advantage. I highly recommend them.

Verified Customer
Le Roy, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Best car place
They are always courteous and more importantly honest. I am always told exactly what needs to be done as well as how bad the problem is on a scale of 1-10. The waiting room is also very comfortable.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Fast service
I went for an inspection. In and out in half an hour.
Best waiting area I have seen.

TC
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TIM C.
Penfield, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Five stars
Best garage and staff. I've been going there for years.

CW
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CURT W.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
AS ALWAYS the service was excellent...reason I keep. coming back! THANK YOU! and the vererans discount! Always appreciated!
Excellent work as always Thank you

DW
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DAN W.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2025
verified customerVerified Customer
9
Great customer service, things get done right
Great place, things get done correctly

KK
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KAREN K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
They make it easy!
Amanda was very helpful on the phone making the appointment and understanding my needs; as well as the check-in/check-out process.
I was able to get an appointment quickly.

JS
Jarrod S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Jarrod said they always get the job done quickly. He is happy with the work they do and that is why he keeps going back to them.
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
very professional
Great crew

JT
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JOE T.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Inspection and oil change.
Always quick and excellent service at a fair price!

EP
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EARNEST P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
8
Diligent service
This company provides excellent customer service, and was willing to go the extra mile to dispute the warrant company to have my full claim cover. It was very reassuring knowing that they did All they could to have me pay the least Out of pocket expense possible.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Always kind and efficient!
I’ve been here a few times and everyone is always king and very efficient! They don’t try overselling things you don’t need either! I will be going back again!!

CS
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CHRIS S.
Spencerport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Great service
Always great service. Honest staff and fair pricing. I wouldn’t go anywhere else

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Recommend
Excellent customer service as always. Professional staff and mechanics! Fair and honest on repair estimates I highly recommend their business
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