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Complete Automotive Solutions

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,818 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
4
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Categories
Auto Repair, Oil Change, Transmission Repair
Contact
(585) 426-4869

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624
Complete Automotive Solutions' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,818 Reviews)

DF
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DEBBIE F.
Caledonia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Return customer, third vehicle
I have been bringing my trucks for detailing services for years and have been completely satisfied. Will be going back. They are always friendly and personable.

CV
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CHARLES V.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
2008 Ford Edge y pipe replacement
awesome job and even cheaper than they quoted! Will definitely recommend them to anyone!

DT
DANIELLE T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Lovely experience
I had a wonderful experience here. The staff are warm and welcoming. The place is clean with a friendly waiting room and even a play area for my young kids to play in. We were in and out in a timely fashion. I would recommend this place to anyone who needs their car taking care of.

EA
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EVAN A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Favorite shop in Rochester
My company has been sending our fleet vehicles here for service for years and they’ve been nothing but great. Their pricing is fair and they’re honest about what needs to be fixed which is a welcomed surprise. I needed a van fixed urgently today and They towed and had it fixed in less than half a day. Everyone in the office is friendly and helpful and I’ll be bringing my car to them exclusively now. Say what’s up to the ceiling tiles for me Amanda!

DW
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DAN W.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2025
verified customerVerified Customer
9
Great experience
They get stuff done correct the first time. They have fixed my ac, check engine light and other things on multiple cars. I can drop it off and not worry.

Verified Customer
Spencerport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Car detailing…amazing
Cannot thank you enough for the amazing detailing of my jeep, it looks new!
Professional in every way and affordable. I will be a repeat customer and tell everyone to make an appointment.

NC
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NESTOR C.
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
So far 1st impressions has been great.
Yet to pick up my vehicle but I will update that day. As a past mechanic I believe they provided honest prices and options. My work fleet uses this branch and I needed a state inspection knowing it needed some tlc. They called and didn’t push this that or the other and respected my requests. Then got to it. Thanks

SG
STACEY G.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
We always have great service here!!
Great job as always!

JP
JOE P.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Excellent
Excellent customer service. Clean and comfortable waiting area to relax or work off site.

RD
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RON D.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
General maintenance
Brought in 2 fleet vehicles for service. The team at complete automotive solutions are top notch. Got both vehicles in and out promptly.

LT
LYNNETTE T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Excellent
Everyone there is so polite and always willing to help

Verified Customer
14
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Sterling Service
My 13 year old Audi A3 looked like a new vehicle after the detail service by Complete Automotive. Communication with staff was excellent and timely.

JB
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JOANNE B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Wash/wax
Great job, good experience.

TC
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TIM C.
Churchville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Great Place
Everyone is very helpful. I was in and out in a reasonable time frame. Waiting room is very comfortable. I wold recommend this place.

TE
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TARAMA E.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Great Service!
Having an auto service shop that I can count on is huge! The staff and techs are all so nice and go out of their way to understand what my concerns are and always take the time to investigate and diagnose issues. Repairs are clearly explained as is pricing. The shop is also locally owned!
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