Flat tire traveling away from home. They were polite, friendly and very reasonably priced. If they weren't so far away from us, we would be regulars.
KG
Kelly G.
Maurertown, VA
09/15/2022
0
Do not service your vehicle here
My 17 year old son took his car here to get an oil change. He was texting me in the waiting room saying that they are asking him what ratio to use!?! Of course we don't know, that's their job they should know! After we picked up the car. $108.20 for an oil change, and brought it home, oil was leaking everywhere and was smoking under the hood!! We took the car back to them and they would not fix it, said it's been like that, did not take responsibility and would not reimburse me for the bad oil change; however, we've had the car for a year and a half and didn't leak a drop oil until taking it there, so we took it to another body shop where they confirmed they completely messed up the oil change and didnt replace the oil ring, resulting in the leak and they put way too many quarts of oil. The cost to drain and redo the oil change and fix the ring was $122. A few hours later my son was driving to work and the car broke down on the side of the road so he was late for work and had to pay to have it towed back to the second place we had the oil change done correctly and he determined oil had got in the alternator so the alternator went out!! So another $500!!! So in total it cost us a total of approximately $730 for what should have been a simple oil change!
GJ
Gina J.
Basye, VA
09/04/2020
- Stars if I could
I drove my vehicle .4 of a mile down the road after picking it up from this shop and I noticed something was off. When I got home I found the Brake fluid was leaking all over the driveway and the reservoir tank was Empty. They had replaced my Brake pads , rotors and one rear brake line, which brake line I have no idea was not on the RO. I called the shop when I got home to let them know what was going on. I was told to drive it back...Drive it back in? Days later after I got the nerve to "DRIVE IT BACK". (I had to stop 3 times to add brake fluid to get it there).
Kim called and said the other brake line needs replaced. Funny, I had just picked it up and I noticed something was wrong .4 of a mile down the road. My questions are... was the vehicle EVEN test driven? Did they Mate the pads to the rotors? If they did test drive the vehicle they would have noticed something was wrong and placed it back on the lift. I'm no tech and I knew .4 of a mile down the road something was wrong! I went back and I paid the second bill. I asked, does it need anything else, Kim. Kim said nope all good. I went to start my vehicle and it would not start. They had left my rear door open, the battery was dead. I had to jump start my own vehicle! I drove it home and parked it. A few days later I decided it should be driven so I went to the post office and on the way back home this nasty burning smell came from my vehicle. The brakes were making the nasty smell! As I let the vehicle cool off I called the shop from the side of the road... Kim answered.. how many miles did YOU put on it and it must be the calipers! The Calipers? How many miles did I put on it? It was just there and I asked you if you need anything else, Kim! I drove it home and just now to the post office that's how many miles I put on it!
Why didn't they notice it needed calipers the second time they had it on the lift? Did the vehicle pull to one side during the TEST DRIVE? Was there a squealing or metallic rubbing noise during ONE of the TWO visits to the shop? Was the vehicle Dragging during the test drive? During the test drive did they notice Spongy or Soft brake pedals after they replaced the brakes and lines during the test drive? Was there uneven brake pad wear noticed when they removed the old brake pads? Did they hear a clunking sound when they " TEST DROVE'' the vehicle the first or second time it was at their shop? How did the calipers look?... If it needed calipers one of these signs should have been noticed! Anything? None of this was reported on the RO to say hey you need calipers! If it needed calipers, I would have said put them on, it's already there!
Instead... IT'S Come back in for the 3rd time for brake calipers.
After keeping the vehicle for WEEKS... After the brake fluid leaked out... After a Dead Car Battery... After you left my vehicles door open... After you said Drive the vehicle back to the shop with my brakes leaking and I had to pray I wouldn't hurt someone or myself driving all the way back to your shop ! After I had to call you the second time it was there to find out what was going on Monday, (you had it for days prior to my call) Kim saying "Oh we'll look at it Tuesday". Tuesday came and gone.. After No calls for days ! After the vehicle sat there until Thursday in the tree line, I checked on it Mon,Tue, Wed, Thur. I saw it parked all the way into the tree line with another car, black truck parked in front of it... Do you know the old saying nickel and diming them to death? That's how I felt after speaking with Kim about replacing the calipers now, 3 times in labor costs!
Not Recommended
WD
William D.
Virginia
09/23/2019
Verified Customer
Category: Service
William said that they do really good work. They are timely and courteous. The job is done right and they are always honest. They may be a little more expensive, but it is worth it to get the job done right the first time. He is getting another set of tires from them next month. He is quite happy.
Spoke with Laura. She said they always do what they say they are going to do at this business, they are reasonable and friendly, and they know what they are doing. They have expertise. She stated she recommends them all the time.
Cook's has been my "go to" for my auto maintenance and servicing for several years. I have never been disappointed with the service quality from the shop and the customer service from Kim George is ALWAYS 5 star. Needless to say, I highly recommend Cook's.
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