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Coughlin Hyundai of Heath

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,263 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
52
Total ReScores
4.6
ReScore Average
73
Net Promoter Score ®

Business Details

About

Coughlin Hyundai of Heath is conveniently located in Heath, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Coughlin Hyundai of Heath’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Coughlin Hyundai of Heath is conveniently located in Heath, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Coughlin Hyundai of Heath’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(740) 928-9000

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2300 Hebron Road Heath, OH 43056
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,263 Reviews)

RC
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Ryan C.
Washington Court House, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2022
0
Category: Service
Con artists
Dealership ran a separate hard inquiry credit check without my permission even though I was already approved through Capital One, and I specifically stated I DID NOT want them to run my credit through any other banks. They also low balled me BIG TIME on my trade in so they could offer it for sale for $4,000 more than they gave me. (They listed my trade in for hundreds more than I bought it for BRAND NEW 2 1/2 years ago!) Additionally, I STILL have not received my second key fob, which you're supposed to get when purchasing a brand new vehicle (2023 Hyundai Elantra Hybrid Limited). They're no better than your typical dealership...straight con artists. Oh, and they said they "detailed" my car, but it still has residue all over the paint that I cannot get off myself. What a joke. Don't give these con artists your business.

RC
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Ryan C.
Washington Court House, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2022
0
Category: Service
Con artists
Dealership ran a separate hard inquiry credit check without my permission even though I was already approved through Capital One, and I specifically stated I DID NOT want them to run my credit through any other banks. They also low balled me BIG TIME on my trade in so they could offer it for sale for $4,000 more than they gave me. (They listed my trade in for hundreds more than I bought it for BRAND NEW 2 1/2 years ago!) Additionally, I STILL have not received my second key fob, which you're supposed to get when purchasing a brand new vehicle (2023 Hyundai Elantra Hybrid Limited). They're no better than your typical dealership...straight con artists. Oh, and they said they "detailed" my car, but it still has residue all over the paint that I cannot get off myself. What a joke. Don't give these con artists your business.

Verified Customer
Newark, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
We were having a paint issue and they took care it!
Arranged for their body shop to fix the problem.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 04/05/2022 06:15 AM

Thank you so much for your feedback. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

BS
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Bobbie S.
Newark, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service department
Our 2017 Hyundai Tucson had an issue with engine light coming on and loss of power. Were at Coughlin Hyundai 2 consecutive days and traced problem back to recent recall and replaced a sensor. Towed twice by Hyundai with great, prompt service. Audra was outstanding, courteous, kind and stayed on this until resolved. Would highly recommend this dealership for service.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 04/05/2022 06:15 AM

Thank you for the wonderful review and compliments. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

Verified Customer
Lancaster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Overall facility and people top notch.
First time getting my 2022 Santa Cruz serviced at Coughlin Hyundai, very impressed with the service and the people. Very clean and great serice.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 04/01/2022 04:24 AM

Thank you so much for the wonderful feedback. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

CA
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Calvin A.
Johnstown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellence
Friendly and efficient and accurate
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 03/30/2022 05:37 PM

Thank you for the wonderful review. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

Verified Customer
Newark, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Never disappointed!
I’m always pleased with the customer care I receive.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 03/26/2022 09:29 AM

Thank you for your feedback. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

DR
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Donna R.
Nashport, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great dealership
Great service, fast and efficient. Great sales team as well
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 03/21/2022 05:06 AM

Thank you for the wonderful review. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

HC
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Holly C.
Heath, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best service!!
I love Coughlin Hyundai! The best service and the best employees. Always so helpful!
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 03/15/2022 04:23 AM

Thank you for the compliments on our staff. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

SH
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Stephen H.
Granville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
I have been taking my Santa Fes to the Service Department at Coughoin Hyundai for 10 years and the service there is top-notch. I wouldn't go anywhere else! All of the technicians da great work and the service manager, Audra, is very cordial and knowledgeable. I always have a positive experience whenever I take my car there for service.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 02/28/2022 04:22 AM

Thank you so much for the wonderful compliments.

Audra Croft
Service Manager  
740-928-9000
614-698-2111

MW
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Mona W.
Newark, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Above and beyond
5 Stars
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 02/25/2022 04:20 AM

  Thank you for giving us a chance to improve in this situation that occured. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

Verified Customer
Zanesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick Service
Everything was exceptional from check in to leaving. My oil change only took around 25 minutes. I no longer have to waste half of my day getting my car serviced.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 02/21/2022 04:13 AM

Thank you so much for the feedback. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

BM
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Britni M.
Duncan Falls, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Disappointed
My buying experience was great !! However the service was not what I expected at all !! Needs to be more communication !!
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 02/01/2022 11:42 AM

Thank you for your feedback. I tried leaving you a message. Please call when you have a moment. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

DD
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Danny D.
Newark, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great and fast customer service
Great customer service and fast in and out day of service.
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 01/26/2022 05:37 AM

Thank you for the great review. 

Audra Croft
Service Manager  
740-928-9000
614-698-2111

CW
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Chris W.
Millersport, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Just dont buy a Hyundai
Dennis sold me a car with a clogged catalytic converter and coughlin charged me over $400 dollars to adjust my wastegate just do yourself a favor and avoid Hyundai all together
AUDRA C., Service Advisor from Coughlin Hyundai of Heath responded on 01/24/2022 04:49 PM

Thank you for your feedback. I will call in the morning when I am in the office.

Audra Croft
Service Manager  
740-928-9000
614-698-2111
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