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Crain Hyundai of Bentonville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,443 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
88
Total ReScores
4.7
ReScore Average
73
Net Promoter Score ®

Business Details

About

Crain Hyundai of Bentonville, AR. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Crain Hyundai of Bentonville, AR. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(479) 696-0800

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 3:30 PM
Sun
closed
* Central Time (Us & Canada)
3000 Se Moberly Lane Bentonville, AR 72712
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,443 Reviews)

MP
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Marcus P.
Springdale, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2024
0
Category: Service
Worst Used car salesman in history
Do not buy from this used car dealer. I have never had to get into a cursing match with a salesman before today. From the first 60 seconds of coming to the lot the salesman gave me attitude; I wasn't even there to speak to the problem salesman! look at the other reviews here about rude and disrespectful workers and this is par for the course at this dealership, it seems to be their normal operating procedure. I called later to talk to a manager of the used car department; this was also a waste of time. The manger seemed to think I had nothing better to do with my time than drive on to the lot and choose to curse at his salesmen FOR NO REASON. This type of asinine reasoning should make you understand who these people are.

SL
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Shannon L.
Bella Vista, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2024
0
Category: Service
Horrible customer service
They will not call you. They had my car, said they would call and when it neared the end of the day, I sent my son to pick my car up. He shows up and they say, oh we need to keep it another day and they will call tomorrow morning. Next day, again, no phone call. Then my part comes in for my car, I wait a week and hear nothing so I call them. My part is in, no one called me to tell me. It also took them 4 times to fix my seat. They changed the switch, fuse and motor. Then when I got it back it quit working in parking lot. Finally, they took the seat off and said wire was broken and warranty won’t cover. If they had done their job in first place, they would have found the wire the first time.

AY
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Afton Y.
Cassville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2023
10
Category: Service
Service
Paul in service and his team were amazing today . Get us in and my car done in a great . I will be comes back to this location. You all rock !!

AK
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Avery K.
Monroe, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
10
Category: Service
Good
……

KM
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Karl M.
Rogers, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2022
0
Category: Service
Disrespectful
I found a Palisade online, and stopped by the store at at lunch. I met a great sales guy who was knowledgeable about the vehicle. We went back inside, and I made sure he knew I wanted the car. I told him I wasn’t going to negotiate on price, even though it was $4k above market price. I asked for some help on a warranty and maybe some oil changes. He said he’d bring over the “finance guy.” He came over, and I updated him on what I told the sales guy. Without saying anything, he wrote $3500 and $1000 on a piece of paper, and said, “I can sell you a warranty for $3500, and 5 years of oil changes for $1000.” I was a little surprised, and I said, “so I am prepaying for oil changes, and you can’t help with a warranty either?” He condescendingly said, “we are a for-profit business.”

I was shocked. I responded, “well, I’m trying to give you $60k for a car that worth about $51k, so that’s quite a bit of profit. I am just asking for a little help.” He made some more disrespectful comments, and I told him I was done being disrespected. His response, “well, this is America so you can go buy a car somewhere else.”

As I left, he crumpled the paper and threw it in the trash as he began to bad mouth me to his manager, within ear shot of me, as I walked out the door. The GM or salesperson never contacted me.

But here’s a the thing. I drove a half mile down the road to Superior and got a Palisade with 10k less miles and a warranty for $10k less than Crain was offering. I was also treated with respect.

MM
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Micheal M.
Springdale, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2022
0
Category: Service
Predatory practices performed here
Tried to do the bait and switch on prices. Added extra fees and refused to remove them even though they stated them as optional

RG
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Robert G.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
A good experience
This was my first oil change for my new Palaisade. The staff were personable and helpful. It was a very good experience

KH
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Kathleen H.
Anderson, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine Service Review
Excellent service as always

JP
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James P.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service always!!!
Service at Crain Hyundai in Bentonville is always exceptional and fast!!

GG
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Greg G.
Decatur, AR
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
Service Type: Maintenance
6
Category: Service
Feedback
Manager responded to my rating and said he would give me my free oil changes
BRAXTON R D. from Crain Hyundai of Bentonville responded on 02/25/2022 01:14 PM

Thank you for allowing us to service your vehicle. 

BRAXTON DAVIS
SERVICE MANAGER
CRAIN HYUNDAI OF BENTONVILLE
479-696-0851
ABBI G., CRM from Crain Hyundai of Bentonville responded on 03/01/2022 08:16 AM

Good morning,

I would love to dicuss any issues you may of had while visiting our service department and see if there is anything we can do for you. Please give me a call at your earliest convenience.

Thank you!

Abbi Graham

Customer Relations Manager

Crain Hyundai of Bentonville

Office #: 479-696-0811

Main #: 479-696-0800  


Verified Customer
Anderson, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I always have a great experience at this store when my vehicle is being serviced. Very easy to schedule appointments with my busy work schedule.

Verified Customer
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance
Quick, easy, and knowledgeable!

Verified Customer
Centerton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
The staff was very helpful and friendly

MS
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Michael S.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Michael S.
I stopped by in person to determine if it was time for maintenance since I had not yet met the mileage for it but it had been awhile. The service manager helped me to determine if it was time for it and if anything else was due to be done and helped me make an appointment. Everyone is friendly and courteous. The waiting room is close to the service desk, had comfortable seating, TV and complementary bottled waters. When it came time for my appointment my vehicle was quickly attended to and service was completed sooner that I expected. At checkout I was given a report of the status of my vehicle. I love my Kona and all its great features - especially the awesome stereo system!

Verified Customer
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The best
The best. Courteous and knowledgeable
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