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SureCritic / Hyundai Dealer / Crain Hyundai of Fort Smith
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Crain Hyundai of Fort Smith

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,322 Reviews)
65
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Score Details

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
66
Total ReScores™
4.8
ReScore™ Average
65
Net Promoter Score ®

Business Details

About

Crain Hyundai of Fort Smith is easily accessible from Western Arkansas and Eastern Oklahoma. Our service center is staffed with expert technicians who will go the extra mile to ensure that you don't have to! Call us today or visit our website to schedule a visit. Crain Hyundai of Fort Smith is easily accessible from Western Arkansas and Eastern Oklahoma. Our service center is staffed with expert technicians who will go the extra mile to ensure that you don't have to! Call us today or visit our website to schedule a visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(479) 424-2440
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
3600 Zero Street Fort Smith, AR 72908
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,322 Reviews)
Write a Review
Recent Reviews
CG
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Chad G.
Stigler, OK
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2024
0
Category: Service
Not a good place to go for service!
I have a vehicle with 54,000 miles and the engine had issues, same issues as the recall on 200,000 of the same vehicle but of course mine was a different batch number so Hyundai didn't want to pay, nor did they want to honor the 10 year 100,000 mile powertrain warranty or any other warranty for that matter, Crain did not help in the matter at all, I finally called Hyundai myself and got a case opened, long story short they agreed to pay 85% and not 100% but the guys at Crain still done nothing to help and actually let the offer expire so they asked me to call Hyundai corporate back and ask them to approve it again because they didn't know what to do, for 4 1/2 months I dealt with this while paying for a car I didn't have, Crain does not answer phone calls in the service department nor do they return calls, texts or emails, I once called and was told both guys on my case were busy and then the person laughed, when I said I would call Hyundai Corporate or my attorney amazing enough one of them was not busy anymore... in the end they tried to charge me $785 extra to replace the hoses on the car, I told them no because it wasn't old enough for the hoses to be bad, Well guess what? when I finally was able to pick up the car after 4 1/2 months I smelt Coolant and was told to drive it because it probably just spilled out when the engine was changed, after a few days of driving it was leaking a steady stream and I had to add a gallon of coolant I took the car back and was then told the coolant hose was leaking, imagine that, they wanted to charge me $532 to change the coolant hose, they tried telling me this is why they recommend changing them because they deteriorate but was then told it was a connecter to the another coolant hose under the intake leaking so it didn't deteriorate but a connector broke, then was told I didn't have to pay them to fix it, I said well the car is tore apart in the shop so you want to put it back together and me drive it home and fix it, they informed me it wasn't tore apart so I asked how they knew it was a connector under the intake, service manager who was new that week said his guys know enough to pressurize the system and know what is leaking, what a coincidence the technician knew a connector was leaking under the intake and not a deteriorated hose without even taking it apart to look, I think not!! also, I was charged to replace both low beam headlights, it showed on the ticket that the customer approved the replacement, which is not true so if you value your money, your car and your time I would not recommend going to Crain Hyundai!! this is the short version of the story.
Verified Customer
Sallisaw, OK
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Problem was not addressed
I brought my 18 Sonata in because fog light was dim on passenger side and I was told that I needed a new light cover not a bulb the next day light went I called Crain and talked to someone told them that I'll just go get a bulb and take to service station because I wasn't going to drive 30 miles for a bulb. When bulb was removed it shattered and white calcium build up on bulb, after been told that I not need a new bulb???
JOSEPH D. from Crain Hyundai of Fort Smith responded on 02/24/2022 01:26 PM

I am sorry that you have had this experience and would like the chance to speak with you. You can reach out to me at your convience. 

DH
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Donald H.
Lavaca, AR
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2022
Service Type: Repair
5
Category: Service
Oil use test
We had a minor miscommunication on authorization from Hyundai for a test on my car but got it straightened out. Have had good service from Crain all the other times I have used their service department.
JOSEPH D. from Crain Hyundai of Fort Smith responded on 02/01/2022 06:40 AM

Thank you for talking with me and we look forward to our future business.

PA
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Paula A.
Van Buren, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!!
Great service
Verified Customer
Hackett, AR
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil consumption test
Joseph took good care of us!
Verified Customer
Lavaca, AR
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service department with great staff!
Thank you for taking care of my car needs and going over my inspection.
OM
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Oussama M.
Heavener, OK
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fixed the issue
Very kind staff that got my problem fixed efficiently. Just wish the dealership would offer loaners or rentals for all day repair jobs.
Verified Customer
Shady Point, OK
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick speedy service!
They are always friendly and quick!
RD
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Robin D.
Tulsa, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
10
Category: Service
excellent car buying experience
I bought a new santa cruz over the internet the third week of January 2022. Jamie Robertson texted and kept me updated through the process. Justin Arrowood did the walk around and introductions the day I picked up. Because we had done everything online we were at the dealership for less than an hour. It was a very efficient and smooth process.
DM
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Darren M.
Sallisaw, OK
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Go somewhere else if your time matters.
Lobby staff are great. Overall service lacks. I found the part myself and installed it. Cost less than $50 for the part and to do it at my house. With diagnostic and a return trip, the dealership quoted over $325 to let them do it all.
JOSEPH D. from Crain Hyundai of Fort Smith responded on 01/29/2022 08:12 AM

I would like a chance to talk to you about your visit. I have tried to call you and email you and I haven't been able to get in contact please give me a call at your convenience. 

ML
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Monte L.
Paris, AR
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Staff was very professional and friendly my Santa Fe was serviced very quickly!!
We purchased our Santa Fe in 2016. I have always had it serviced at Crain in Ft. Smith. The service staff is great very professional and make you feel very comfortable while you wait I am usually in and out within 30-40 minutes. They explain everything that was done and answer any questions. And I also love that they run it thru the car wash! I would highly recommend them and a Santa Fe turbo best vehicle and fun to drive. Thank you Crain Hyundai Fort Smith, Arkansas
KD
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Kevin D.
Charleston, AR
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service was handled on time and no issues.
Joseph took personal interest in making sure the work was completed timely and professionally.
BR
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Bruce R.
Van Buren, AR
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Manager
Joseph, the service manager, went out of his way to make sure my daughters car was repaired on the recall issue before she had to get back to college from Christmas break.I did not have to worry about making another appointment to get the repair done. He was very professional, I would highly recommend him for any services in need.
VC
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Venita C.
Van Buren, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
0
Category: Service
Service after the sell
We took vehicle for 1st oil change and tire rotation. They changed the oil but didn’t rotate the tires as suggested in the manual. We left & noticed they had not rotated the tires. Took it back & was told if they didn’t look like they needed to be changed they don’t rotate them. They had checked tires were ok but we knew they never checked them because 1 of the tires had a leak. If they had checked them it would have been aired up. Other times have gone by for other things and no one seems to know what to do. Also our salesperson Cody Smith doesn’t act like he knows us.
JOSEPH D. from Crain Hyundai of Fort Smith responded on 12/22/2021 04:37 PM

I am sorry you feel this way. Would you please give me a call tomorrow and we can discuss this further? Thank you. 

JOSEPH D. from Crain Hyundai of Fort Smith responded on 12/29/2021 07:31 AM

I am very sorry to hear you had this experience and would like to talk. You can call me at 479-424-2440. Thank you.

KH
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Karen H.
Waldron, AR
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very pleased with service
Was greeted with a smiling friendly face and they were very good at answering some questions I had
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