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SureCritic / CW Auto Clinic
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CW Auto Clinic

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(710 Reviews)
-100
Write a Review
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Score Details

5 stars
85%
4 stars
11%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
5.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(715) 842-9187
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
606 S. 3rd Ave Wausau, WI 54401-5352
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CW Auto Clinic's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(710 Reviews)
Write a Review
Recent Reviews
IH
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Isis H.
Wausau, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2022
0
Employees Attack Customers
If you are deemed to appear beneath them, their employees will literally attack you. My 19 year old brother was using the vacuum and was troat punched and accused of being a drug dealer based soley off his appearance. Hopefully, the courts handle this appropriately.
Verified Customer
Wausau, WI
Buick Regal
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Customer service
I’m a returning customer and I have always valued their honesty, quality of service, ease of making appointments and outstanding customer service.
Recommended
RS
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RIDGE S.
Wausau, WI
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Great service
The service was an oil change. I got an appointment time I wanted, they were ready for me when I arrived, and in not time the service was completed.
Recommended
AM
Austin M.
Wausau, WI
Honda Civic Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Austin said he had good service at this place.
Recommended
RP
Roger P.
Wisconsin
Mercury Sable
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
verified customerVerified Customer
Category: Service
Spoke with Lori. She said the service was very good. She stated that they took a vehicle that had not been running for 8 years and put it together and got it up an running. She said the it was done at a very good price.
Recommended
JV
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JOSEPH V.
Wausau, WI
Pontiac Vibe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Very good Service and Quick Response
CW Auto Clinic has been my "go-to" auto shop the last 10 years. They are always good about getting me an appointment soon. They do a good job of explaining to me any issues they may find. If anything is still an issue after they repair something, I just bring it back in and if it's anything they did wrong, they will fix it free of cost. Dale also offers a shuttle service which is a nice benefit as well.
Recommended
FL
Facundo L.
Wisconsin
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Facundo said that they do a good job fast and he doesn't have to wait so long.
Recommended
AP
Andrea P.
Wausau, WI
Kia Forte
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Andrea said she asked the staff to do some things on her vehicle and then the staff person went back on his word.
Not Recommended
LL
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LINDA L.
Wausau, WI
Chevrolet HHR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
verified customerVerified Customer
The employees and quality of the work
Once again I was greeted when i entered and was treated in a very friendly way and the work done on the car was completed in a short period of time and so glad you are close to my home, three blocks away allowing me to stay or go home until car finished. Keep up the good work.
Recommended
JP
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JAY P.
Wausau, WI
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Trustworthy service
Thanks Dale and Crew
Good job again
Recommended
DD
Dawn D.
Wausau, WI
Dodge Durango
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2020
verified customerVerified Customer
Category: Service
Spoke with Dan. He said he would recommend this business for service.
Recommended
JH
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JEFF H.
Rothschild, WI
Chevrolet S-10
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
verified customerVerified Customer
They stand behind their service
The word "warranty", in general, had always made me feel a bit uneasy, because I always wondered if needed would a business REALLY honor it. CW Auto has proved that they do; I had parts needing replacement under warranty recently, and CW not only took care of it, but did it promptly. Because I had during the weekend found larger amounts of fluid leakage on my garage floor, I thought I had better get it in ASAP so dropped it off on a Sunday evening so they would have it first thing Mon. morning. The parking lot was empty, but I still realized I was still taking a bit of a chance as I didn't know how many appointments they might have already. When I called later in the day to check, they could have just as easily told me "sorry, we didn't have time to get to it today" but they had it done! There was another time several months previously that I needed my vehicle towed in on a different issue and they got to it right away as well.
Recommended
MM
Melody M.
Wausau, WI
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
verified customerVerified Customer
Category: Service
Spoke with Melody's husband. He said this business does a fantastic job. They are open, honest and he has brought many of his vehicles to them.
Recommended
LL
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LINDA L.
Wausau, WI
Chevrolet HHR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
verified customerVerified Customer
The employees and quality of the work
The employee's and the professionalism is second to none. Have been going here for 23 years and will continue to do so.
Recommended
FL
Facundo L.
Wisconsin
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
verified customerVerified Customer
Category: Service
Facundo said they do a good job. He said they are there when he needs work done and they do the work quickly. He said everything was good.
Recommended
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