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D. Wells Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)
-100
Write a Review
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
2.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and D Wells Automotive Service located in Gurnee, IL is just the best. We are a certified dealer of Goodyear, Dunlop, and Kelly Tires, and we stock tires for cars, trucks, SUVs, vans, and more. Also, take a moment to check out all the auto repair services we can assist you with. If by now you aren't convinced that we are the best tire and auto repair company, then call, click, or stop by, and see how our friendly staff will go above and beyond to help you with your auto repair needs. We look forward to building a long term relationship with you. If there is anything we can do for you, don't hesitate to contact us. ...more

Categories
Car Maintenance, Tire Sales and Repair, Auto Repair
Contact
(847) 856-1420
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
7365 Grand Ave Gurnee, IL 60031-1617
Get Directions
D. Wells Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,641 Reviews)
Write a Review
Recent Reviews
JP
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Jeff P.
Wadsworth, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2024
0
Rip Off Artists
Avoid this shop at all costs. Rip off artists at work here. Charged us $28 per spark plug for a plug that retails for $12. Our car has 16 plugs, so that's a $250 over-charge. They initially insisted the price was correct, but later admitted their "mistake" and refunded some money, Also, their courtesy inspection is a joke. They totally missed that the car needed new brakes, causing us to have to service the brakes while we were 1700 miles from home. Maybe you will have a better experience. Roll the dice and find out.
WG
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William G.
Gurnee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
Honesty
I can not say it enough. This is the most honest shop I have ever seen. They have saved me so much money on service and parts. They honor their warranties. This past week they even replaced the covered parts with OEM because they found the replacement one has not lived up to their standards. They didn't even charge me for the price difference. That is service and professional work. Thank you to everyone at the shop.
Recommended
MV
Michael V.
Grayslake, IL
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
verified customerVerified Customer
Category: Service
Michael said the staff and services are trustworthy. They educated him and gave him the choice of what he wanted to get fixed at that time with no pressure.
Recommended
PM
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Patrick M.
Gurnee, IL
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2020
verified customerVerified Customer
The staff is super nice and knowledgeable
I would definitely recommend
Recommended
FN
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FRANKIE N.
Lake Villa, IL
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
verified customerVerified Customer
Always going the extra mile
Dave and his team are fabulous!!!
Recommended
Verified Customer
Gurnee, IL
Ford Focus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2020
verified customerVerified Customer
Great people and service!
From calling for an appointment to getting the car back, everyone was so nice and knowledgeable. Friendly greeting, great service. Went in for an oil change and didn't need anything else - and they didn't push for anything else to be done. I knew my car didn't need anything else done, so was pleased not to get the service push. Oil change was done in a good amount of time. Sort of new to the area and nice to find people I can trust with my car.
Recommended
BP
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BEVERLY P.
Gurnee, IL
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
verified customerVerified Customer
All of the staff!
Each experience I have with d Wells is positive, friendly and my car and report are done expertly. I trust them completely.
Recommended
NM
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NANCY M.
Gurnee, IL
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customerVerified Customer
Great experience
My first visit to D. Wells Automotive was just a couple of days ago to replace the battery in my car. I was impressed by their thoroughness and professionalism and when my car needs further work, which of course it eventually will, I will bring it back to D. Wells.
Recommended
BB
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Bob B.
Grayslake, IL
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customerVerified Customer
Great Service
Everyone that works thier know what the word SERVICE means. Great job to everyone
Recommended
JJ
Joe J.
Gurnee, IL
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Category: Service
Joe said the staff was excellent.
Recommended
JR
Joe R.
Lindenhurst, IL
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
verified customerVerified Customer
Category: Service
Joe said he received quality service and the price was good.
Recommended
RB
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RODNEY B.
Beach Park, IL
Chrysler 200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
The service was great
Great
Recommended
SS
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SHARAYAH S.
Round Lake, IL
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
verified customerVerified Customer
Awesome service and kind staff
I came in last minute not knowing what was wrong with my car. They made sure I had a loaner car so I could leave my car there with them overnight. The staff made sure that I both knew and understood all of the things that were causing the issues and explained it in ways that made sense. I love that they send over the inspection information via text so I only had to spend about 15 minutes on the phone authorizing the work and getting a price quote.
Recommended
RN
Ralph N.
Gurnee, IL
Acura ILX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
verified customerVerified Customer
Category: Service
Ralph said that he was pleased with the work at this business.
Recommended
DJ
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Debra J.
Round Lake, IL
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Love D Wells
We have been taking our cars to D Wells for over 10 years. They are knowledgeable, friendly and cost effective. They tell you what is needed and let you decide when to complete the work.
I highly recommend D Wells.
Recommended
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