Service Department's Reviews

4.8

(4,252 Reviews)

Write a Review

Reviews that include

Recent Reviews

Bill P.

Ormond Beach, FL

05/19/2022

Category: Service

Poor Sales Experience for Wife and Daughter

Second time coming back for we were standing on our word to do so. We told the sales personnel that we were willing to pay up to 30,000 to 31,000 for a vehicle. By the time wife and daughter got to proposed offer to them, dealership had tacked on approximately 3,000 dollars in additions bringing total to 34,000 and change and that was with putting 5,000 down. I being a retired from military and a already Hyundai Palisade owner asked if family could get the extra 500.00 military off. When asked sales they stated no due to my name not being on financing. Daughter is a veterans' daughter, not just someone we brought in. If not going to give the extra we should be offered a referral fee for bring her to dealership. I guess this dealership thought they could just play with figures and we would go for it. I am very disappointed with sales, finance manger, and over all buying experience. Way to treat a veteran's family and loyal Hyundai owner. Veterans take your business else where! I will give thumbs up to service center, both times that my Palisade was in for service was treated with respect and I felt they were there to take care of needs. Would not buy a vehicle from this dealership or recommend to anyone.
Bill Phillips Retired 1SG, USA

Bill P.

Ormond Beach, FL

05/19/2022

Category: Service

Poor Sales Experience for Wife and Daughter

Verified Customer

Pt Orange, FL

2017 Hyundai Elantra

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Awesome Customer Service

Great experience taking my ‘17 Elantra in for a check engine light. They called within an hour of dropping it off, explaining the repairs needed and told me the cost. My vehicle was ready in the next hour and the service tech gave me a tip to keep my car running well. When I picked up my vehicle thee cashier (even the sales people) were just as friendly. Awesome team members and great customer service at this dealership.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 04/06/2022 03:01 PM

Daytona Hyundai service department team would like to say thank you for completing your Hyundai service survey. It's always a pleasure in taking care of your vehicle needs. Thank you for your " 5 STAR SURVEY " response and we are looking forward to your next visit.

"TREATING YOU BETTER AND SAVING YOU MORE"
Sincerely,

Bernard Sandrowicz.
Asst. Service Manager.
Daytona Hyundai.

Verified Customer

Port Orange, FL

2016 Hyundai Santa Fe Sport

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Painless

Friendly, efficient professional service done in a timely manner.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 04/06/2022 03:00 PM

We here at Daytona Hyundai would like to say " Thank you " for taking the time to complete your " 5 Star Survey". Our service team looks forward to taking care of all your service needs in the future. "TREATING YOU BETTER AND SAVING YOU MORE"
Sincerely,

Bernard Sandrowicz
Asst. Service Manager
Daytona Hyundai

Verified Customer

Deltona, FL

2022 Hyundai Sonata

04/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Fast and easy visit, complimentary service at its best, only thing is I wished I lived closer.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 04/04/2022 06:52 AM

We here at Daytona Hyundai do greatly appreciate that you have completed your Hyundai customer survey. Thank you for your " 5 STAR SURVEY" response; our service team works hard for you. "TREATING YOU BETTER AND SAVING YOU MORE"

Sincerely,

Bernard Sandrowicz.
Asst. Service Manager.
Daytona Hyundai.

Mark T.

Ormond Beach, FL

2012 Hyundai Azera

04/02/2022

Service Type: Repair

Verified Customer

Category: Service

Outstanding experience!

My service advisor, Bob Wagner, was very knowledgeable and helpful! Outstanding dealership! They are professional in every way!

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 04/04/2022 06:51 AM

Jean G.

Deland, FL

2021 Hyundai Sonata

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

HAPPY, HAPPY, HAPPY!!!

In 2005 my husband and I bought a car from this dealership, and have been coming back since then. Everyone we/I have dealt with has been extremely helpful, courteous, and friendly. They obviously treat the customers and their cars in the way they themselves would want to be treated.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/31/2022 02:59 PM

Verified Customer

Holly Hill, FL

2022 Hyundai Tucson

ReScore Review™

03/29/2022

Verified Customer

Category: Service

Thanks for responding so quickly

Thanks for responding to my review and making think right!!

Original Review

03/28/2022

Service Type: Maintenance

Category: Service

Need better service writers

Need better service writers and the h that check their work. Sales side is good however service side needs help. Took over a month to get an appointment!!! Thats unexceptionable!!

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/29/2022 11:00 AM

Thank you for taking the time to complete your recent Hyundai service survey, It's because of our customer that we work so hard for you. I would like to appologize for the excessive repair time and that your service consultant didn't keep you updated. Your time is very important to us. I will have your service consultant contact you over your concerns. We look forward to your next visit.

"TREATING YOU BETTER AND SAVING YOU MORE"

Sincerely,

Bernard Sandrowicz.
Asst. Service Manager.
Daytona Hyundai.

Verified Customer

Palm Coast, FL

2019 Hyundai Ioniq Hev

03/26/2022

Service Type: Maintenance

Verified Customer

Category: Service

My service appointment

You come in and out they take you right away all the work performance quick and efficient any explanations of prom was it they let you know ahead of time the lounge could be improved a little better overall everything else is fine I do recommend a Hyundai and the service center at Daytona

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/26/2022 10:31 AM

Thank you for your fantastic " 5 STAR SURVEY" We are looking forward to your next service visit. "TREATING YOU BETTER AND SAVING YOU MORE"
Sincerely,

Bernard Sandrowicz
Asst. Service Manager
Daytona Hyundai

Verified Customer

New Smyrna Beach, FL

2022 Hyundai Tucson Hev

ReScore Review™

03/31/2022

Verified Customer

Category: Service

maintenance

took a little longer than it should have due to not enough mechanics but i understand you are hiring more to fill the empty positions

Original Review

03/20/2022

Service Type: Maintenance

Category: Service

maintenance

not a pleasurable experience.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/21/2022 03:01 PM

Thank you for taking the time to complete your recent Hyundai service survey, It's because of our customer that we work so hard for you. I would like to appologize for the excessive repair time. Your time is very important to us. I will have your service consultant contact you over your concerns. We look forward to your next visit.

"TREATING YOU BETTER AND SAVING YOU MORE"

Sincerely,

Bernard Sandrowicz.
Asst. Service Manager.
Daytona Hyundai.

Roseann D.

South Daytona, FL

2009 Hyundai Tucson

03/17/2022

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional

DB Hyundai has serviced my 2009 Tucson I would never go anywhere else

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/17/2022 02:59 PM

Janet W.

South Daytona, FL

2018 Hyundai Elantra Gt

03/15/2022

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Elantra GT

I bought my Hyundai Elantra GT new in 2018. It has been an excellent car for my needs, and is well maintained by the Hyundai dealership, with regular reminders when service is due.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/16/2022 04:23 AM

We know that your time is valuable and we appreciate that you took the time to complete your rescent survey. Your "5 STAR SURVEY" response is greatly appreciated and we look forward to seeing you on your next visit.
"TREATING YOU BETTER AND SAVING YOU MORE"

Sincerely,

Bernard Sandrowicz
Asst. Service Manager.
Daytona Hyundai.

Gerard F.

Edgewater, FL

2017 Hyundai Tucson

ReScore Review™

03/24/2022

Verified Customer

Category: Service

Resolved

Call from dealership and discussion of issues resulted in them saying they would resolve delay of appointment.

Original Review

03/09/2022

Service Type: Repair

Category: Service

Recall service

We had a 1:40 appointment and did not leave the dealership until 4:20. Service was supposed to take 1hour. Very disappointed because there was never an update as to the progress. Also too about a month to have service done from the time we called. Service was an issue about possible fire from connecting rods. Much too long for a safety recall.

BERNARD S., Assistant Service Manager from Daytona Hyundai responded on 03/09/2022 01:53 PM

We here at Daytona Hyundai would like to say " Thank you " for taking the time to complete your survey. I would like to appologize for the excessive repair time and that your service consultant didn't keep you updated. Your time is very important to us and I will have your service advisor contact you over your repair concerns.
"TREATING YOU BETTER AND SAVING YOU MORE"
Sincerely,

Bernard Sandrowicz
Asst. Service Manager
Daytona Hyundai

Stuart L.

Pt Orange, FL

2014 Hyundai Santa Fe Sport

03/07/2022

Service Type: Maintenance

Verified Customer

Category: Service

The new brake job made a difference.

My car drives like brand new. The salesman keeps wanting to sell me a new car. I say, why?

ERYC M B. from Daytona Hyundai responded on 03/07/2022 02:43 PM

We here at Daytona Hyundai would like to thank you for completing our survey about our Daytona Hyundai 5 star service Department. Thank you so much for your business. It is because of the loyalty of our customers that we are able to continue to offer great service. We are looking forward to serving you in the future.
"TREATING YOU BETTER, SAVING YOU MORE!"
Sincerely,

Eryc Booth

Service Director

Daytona Hyundai