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Don Wood Toyota

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,743 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
15
Total ReScores
4.8
ReScore Average
90
Net Promoter Score ®

Business Details

About

Our large inventory and a wide selection of models, along with competitive pricing, allow us to make you a great deal on the Toyota of your choice. At Don Wood Toyota, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether Our large inventory and a wide selection of models, along with competitive pricing, allow us to make you a great deal on the Toyota of your choice. At Don Wood Toyota, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Toyota models, including Camry, Corolla, Prius and RAV4. Wherever you live in the Athens area, or if you're driving from Columbus, Lancaster, Nelsonville, Pomeroy, Logan, Wellston or Jackson, we're ready to serve you.

Commitment to customer care at Don Wood Toyota doesn't stop with your vehicle purchase. Our Athens Toyota Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, Toyota or another brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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Categories
Toyota Dealer, Used Car Dealer, Auto Repair
Contact
(740) 593-6641

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
900 E State St Athens, OH 45701
Don Wood Toyota's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,743 Reviews)

AT
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Aaron T.
Amesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent as alaway
You don't get any better service people than Carl and Rick!
Jeff W., President from Don Wood Toyota responded on 03/14/2025 09:40 AM

We appreciate your recognition of the exceptional service provided by our team members, Carl and Rick. Their commitment to delivering outstanding customer experiences is a cornerstone of our values. Your satisfaction is important to us, and we are pleased to hear that you had a positive experience. Thank you for choosing Don Wood Toyota.


RM
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Robert M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Easy to get service
Nice people and kept me posted on progress
Jeff W., President from Don Wood Toyota responded on 03/12/2025 09:39 AM

We appreciate your positive feedback regarding your experience with our team. It is our priority to maintain open communication and provide updates throughout the process. Thank you for choosing Don Wood Toyota, and we look forward to serving you in the future.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Great service!
Friendly people to work with. Kept me informed and job was done efficiently.
Jeff W., President from Don Wood Toyota responded on 03/09/2025 10:39 AM

We appreciate your positive feedback regarding your recent experience at Don Wood Toyota. It is gratifying to know that our team provided you with friendly service and kept you informed throughout the process. Delivering efficient and effective service is our priority, and your satisfaction is of utmost importance to us. Thank you for choosing us.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
23 ioniq
Great service. Informed of upgrade campaign and took care of it. Very comfortable waiting area. Very friendly staff.
Jeff W., President from Don Wood Toyota responded on 03/06/2025 09:38 AM

We appreciate your positive feedback regarding your recent experience with us. It is encouraging to hear that you found our service attentive and that our team effectively communicated the upgrade campaign. We strive to create a welcoming environment for all our customers, and it is pleasing to know that you found our waiting area comfortable and our staff friendly. Your satisfaction is important to us, and we look forward to continuing to serve you in the future.


DL
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Dave L.
Rutland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Quick service. Friendly people.
Took truck right in and finished the work quickly. Carl friendly as always.
Jeff W., President from Don Wood Toyota responded on 03/02/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience at Don Wood Toyota. It is gratifying to learn that our team was able to assist you promptly and that you found Carl to be friendly. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service in the future.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Good and prompt service.
Hhhhh
Jeff W., President from Don Wood Toyota responded on 02/28/2025 09:38 AM

We appreciate your feedback and are pleased to see that you had a positive experience with us. If you have any further comments or additional details that you would like to share, we welcome your input. Your satisfaction is important to us, and we look forward to continuing to serve you well.


Verified Customer
Coolville, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2025
verified customerVerified Customer
3
Truck bed not on truck straight
Took my toyota to service, the bed is .25 inch over on drivers side then is on passenger side they took me out to all the new trucks and everyone of them are they way service told me that's the way there making them I can't believe toyota would have set a truck up that way all it is going to do is get rock chips on that side way service talked it's something I got to live with I love the truck but I would not bought it if I had seen it so making me think if next truck will. Be a toyota if I do buy another I will be very cautious

JH
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John H.
Mc Connelsville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Great team in the service department!
I also have a Lexus ES300h and Lexus service is good. That being said, I feel Don Wood Toyota service department is better. They listen when you call in to make an appointment and they always follow through. All the staff at the check in counter are professional and friendly. I would highly recommend.
Jeff W., President from Don Wood Toyota responded on 02/26/2025 09:38 AM

We appreciate your feedback regarding your experiences with both our service department and Lexus. It is encouraging to know that our team is attentive and consistently professional in handling appointments. Your recommendation is valued and serves as motivation for us to maintain our commitment to excellence in service. Thank you for choosing Don Wood Toyota.


JS
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Jennifer S.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Best service in Athens County
Carl and team are very friendly and easy to work with when getting your vehicle maintenanced or repaired. I don't feel like they try to pressure or oversell - just state the facts of where things are with your vehicle. I've also asked them to check extra things that weren't originally in my appointment and the team was happy to do that.
Jeff W., President from Don Wood Toyota responded on 02/24/2025 09:38 AM

We appreciate your feedback regarding your recent experience with our service team. It is encouraging to hear that Carl and the staff provided you with a friendly and straightforward experience during your vehicle maintenance and repairs. Our aim is to ensure that our customers receive honest assessments without any pressure, and it is gratifying to know that you felt comfortable requesting additional inspections. Thank you for choosing us for your automotive needs.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Easy and they are the experts
Don Wood Toyota specifically Carl always makes it easy to get my car serviced! They know exactly what your car needs. Why would you trust anyone other than the people that are trained on the car you own??
Jeff W., President from Don Wood Toyota responded on 02/24/2025 09:38 AM

We appreciate your positive feedback regarding your service experience at Don Wood Toyota. It is gratifying to hear that the knowledge and expertise of our team, including Carl, have contributed to making your car servicing both effortless and reliable. Your trust in our specialized knowledge reinforces our commitment to providing the highest level of service to our customers. Thank you for choosing us for your automotive needs.


MM
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Mark M.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Rav4 Maintenance
Carl helped a great deal with getting our car maintenance completed. He also helped get the rear lift fixed!
Jeff W., President from Don Wood Toyota responded on 02/21/2025 09:39 AM

We are pleased to learn about your positive experience at Don Wood Toyota. It is gratifying to know that Carl provided you with the assistance you needed for your car maintenance and the repair of the rear lift. Your satisfaction is of utmost importance to us, and we appreciate your feedback regarding our service. Thank you for choosing us for your automotive needs.


JE
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Jay E.
Nelsonville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Two Recalls
They called me to schedule my appointment promptly when needed. Then they fixed the two recalls quickly when the time came. Everything went very well.
Jeff W., President from Don Wood Toyota responded on 02/09/2025 09:40 AM

We appreciate your feedback regarding your recent experience with us. It is gratifying to know that our team was able to assist you promptly in scheduling your appointment and addressing the recall issues efficiently. Your satisfaction is our priority, and we strive to maintain high standards of service. Thank you for choosing Don Wood Toyota.


MS
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Michael S.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2025
verified customerVerified Customer
5
Issue not resolved
26 hours after taking my wife’s rav4 hybrid in for repairs, the same issue has occurred again (dashboard full of warning lights.) Hoping they can resolve the issue next week. Frustrated but willing to give Don Wood another chance to make things right!

Verified Customer
Coolville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
9
Great Service
Great customer service
Jeff W., President from Don Wood Toyota responded on 02/08/2025 09:41 AM

We appreciate your feedback regarding our customer service. Providing exceptional service is a priority for us, and it is encouraging to know that our efforts have made a positive impact on your experience. Your support is highly valued, and we look forward to continuing to serve you in the future.


TC
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Tracy C.
Albany, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Amazing service
thank you Carl for the help! You and the staff are amazing!
Jeff W., President from Don Wood Toyota responded on 02/04/2025 09:38 AM

We appreciate your feedback regarding your recent experience at Don Wood Toyota. It is gratifying to know that our team, in particular Carl, was able to provide you with the assistance you needed. We strive to offer exceptional service, and it is rewarding to hear that our efforts have made a positive impact. Your support is valued as we continue to serve our customers with dedication.

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