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Dorsett Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(750 Reviews)
80
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Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
37
Total ReScores™
5.0
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Dorsett Hyundai is located conveniently off of Highway 41 in Terre Haute, IN. Come see us today, or visit our website to schedule your next service online. We are here to help with all of your vehicle maintenance needs. Dorsett Hyundai is located conveniently off of Highway 41 in Terre Haute, IN. Come see us today, or visit our website to schedule your next service online. We are here to help with all of your vehicle maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(812) 232-5500
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 12:00 PM
Sun
closed
* No Time Zone Provided
74 W Springhill Drive Terre Haute, IN 47802
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(750 Reviews)
Write a Review
Recent Reviews
DW
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Donnie W.
Sullivan, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
10
Category: Service
Happy
Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year. All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine
DW
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Donnie W.
Sullivan, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
10
Category: Service
Happy
Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year. All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine
DW
gravatar
Donnie W.
Sullivan, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
10
Category: Service
Great
Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year. All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine
DW
gravatar
Donnie W.
Sullivan, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
10
Category: Service
Five stars
Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year. All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine
PW
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Paula and Tim W.
Saint Mary Of The Woods, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
10
Category: Service
Awesome ?
. We were in the market for a used truck, ( we had it narrowed down to three) Nicole was very accommodating, in setting it up for us to test drive all three. (And very patient with us) She was phenomenal, and very knowledgeable of her position. I would highly recommend Dorsett Automotive and Nicole to any of my family, friends.and colleagues. VERY happy with our choice and the service we received from you staff.
MH
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makadan h.
Robinson, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
10
Category: Service
Friendly Staff
Went in for a recall and found out I had 2 more that needed serviced. They let me know it would be around 4 hours, I was a little concerned since I had drove an hour to the dealership, but they got me out in 2! Staff was friendly and waiting area was comfortable.
RH
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Ryan H.
Terre Haute, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
10
Category: Service
Great staff
Good experience
Great car
BS
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Bonnie S.
Farmersburg, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
10
Category: Service
Quality and friendly service
I highly recommend coming to Dorsett. Josh and Trey had excellent customer service and I feel they answered all my questions that I had.
CR
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Charlotte R.
Terre Haute, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
10
Category: Service
The friendliest staff EVER!!
The service department at Dorsett are absolutely amazing. Trevor and Jacob are so helpful and so polite! They took care of everything that needed to be taken care of on my vehicle and worked around my schedule! Even staying later than business hours...
Who does that??
Dorsett Terre Haute, thats who!!
Dorsett is amazing!!
So, thank you for making this experience easy and a great piece of mind!
LM
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Louise M.
Paris, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2023
10
Category: Service
Great Service!!
Dorsett's service department is awesome!!! Love the staff, Jacob is my absolute favorite!!!
NT
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Nicole T.
Brazil, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
10
Category: Service
Eric
Eric did a wonderful job he was super nice, the guys were great with bubba’s, was very helpful!!!
ML
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Makayla L.
Terre Haute, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
10
Category: Service
I purchased my 2017 Hyundai from here
I’m 21 years old and haven’t had a credit card yet. My old 2014 Chevy Cruz had broke down after two years of problems. I went to Dorsett and James took care of my car needs. He explained everything every well and I was able to get a 2017 Hyundai all on my own!
CS
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CASSANDRA S.
Terre Haute, IN
2006 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2022
verified customerVerified Customer
10
Category: Service
Great Service!
Jacob and the Service Staff were excellent.
Alexandria F. from Dorsett Hyundai responded on 09/08/2022 03:24 PM

Thank you, Ms. Sullivan, for your kind words! Our staff strives to provide top-notch service and we love hearing that your experience was just that! Keep enjoying your 2006 Hyundai Elantra!

GH
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Guillermo H.
Terre Haute, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2022
10
Category: Service
love our Santa Cruz!
We purchased a 2022 Santa Cruz and we are completely satisfied with the wonderful vehicle. Derek Carroll, our sales representative was knowledgeable and attentive to our questions and concerns. He walked us through the process which included the financing terms and processes. All the staff were friendly and made our purchase an enjoyable experience.
Alexandria F. from Dorsett Hyundai responded on 09/01/2022 09:37 AM

That it wonderful to hear, Guillermo! Thank you for sharing your experience with us and allowing us the opportunity to get you into that awesome, new 2022 Santa Cruz! We appreciate your kind words and sincerely hope that you will come back for your future vehicle needs!

LD
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LOLITA D.
Terre Haute, IN
2021 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2022
verified customerVerified Customer
10
Category: Service
Great Service!
Dorsett's service area is very easy to access and all the employees are very friendly and knowledgeable.
Alexandria F. from Dorsett Hyundai responded on 08/29/2022 10:11 AM

Thank you so much, Lolita! We strive to provide exceptional service and love hearing that we hit the mark! We appreciate your patronage and your trusting us to service your Hyundai Kona! 

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