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Dynamic Diesel & Bear Alignment

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(107 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
3.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

Looking for expert diesel, truck, and Jeep service and repair in Snohomish, WA? Look no further than Dynamic Diesel. Located conveniently in Snohomish, our team of skilled technicians is dedicated to providing top-notch service for all your diesel and off-road vehicle needs. Looking for expert diesel, truck, and Jeep service and repair in Snohomish, WA? Look no further than Dynamic Diesel. Located conveniently in Snohomish, our team of skilled technicians is dedicated to providing top-notch service for all your diesel and off-road vehicle needs.

Categories
Auto Repair, Diesel Services, Oil Change
Contact
(360) 862-9009

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
9911 Airport Way Snohomish, WA 98296-8229
Dynamic Diesel & Bear Alignment's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(107 Reviews)

ST
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Steve T.
Eagle River, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2024
verified customerVerified Customer
10
Dependable
The people at Dynamic Diesel are professional, knowledgeable and courteous. Their integrity and attention to detail is the reason I will only use them to service and work on my truck.
Manager from Dynamic Diesel & Bear Alignment responded on 07/26/2024 10:48 AM

Than you for your kind words and trust!


Verified Customer
Snohomish, WA
Ford F-450 Super Duty
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2024
verified customerVerified Customer
0
Overpriced
They admittedly charged me for time they did not spend on my vehicle. Gave them an opportunity to make the situation correct and they were unwilling to adjust their bill.
Manager from Dynamic Diesel & Bear Alignment responded on 07/26/2024 09:01 AM

We charged book time which is industry standard. Unfortunately, it is impossible to please every customer when you are in business. We wish you the best!


AJ
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Ann J.
Snohomish, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2024
verified customerVerified Customer
10
Dynamic Diesel is well, Dynamic!
I am really glad to have Dynamic Diesel as our mechanics.
They do fantastic work and the people are very nice and easy to deal with.
Manager from Dynamic Diesel & Bear Alignment responded on 07/17/2024 10:36 AM

Thank you for your kind words, Ann.


SS
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Sharon S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2024
verified customerVerified Customer
10
Trustworthy mechanic
2024 and I still feel grateful that Dynamic Diesel has my best interests in mind. They notify me when I need to service my 2008 Ford. Such a relief to not worry about workmanship or trustworthiness. DD&BA only works on what needs work, and they check overall points as a courtesy, to make sure my transportation is safe.
Manager from Dynamic Diesel & Bear Alignment responded on 07/16/2024 10:20 AM

Thank you so much for your trust!


ST
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Steve T.
Eagle River, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Awesome service
These guys are very professional and knowledgeable.

DJ
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Dan J.
Snohomish, WA
Ram Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/11/2024
verified customerVerified Customer
1
$367 dollar fuse - mechanic oversight passed on to customer
Backup lights were not working. I was charged $367 to replace a fuse. I’m not a mechanic but common sense tells you that if you don’t have power you start at the power source (easiest fix) and then follow lines to find problem ( detailed ). The mechanic made a mistake and went detailed to easy and then passed the cost onto the customer. The manager’s response was “ I have to pay my guys.”

BC
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Bob C.
Snohomish, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2024
verified customerVerified Customer
10
Excellent as usual
These people always tell you what they will do, do what they said they would do and honor their quotes. Great people to do business with.

ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2024
verified customerVerified Customer
1
went for a diagnostic
I asked for a diagnostic, I received one. They took a couple hours to do so. Scheduling and communication was easy. I dropped off early in the morning using the key drop and picked up the following day.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2024
0
I wont be back
you charged me $600 for a diagnostic that did not offer a fix or solution to my problem-

I didnt want any of the stuff you looked at - looked at!
I stated over and over there is clunk when going over bumps and you guys are checking blinker bulbs and telling me my brand new tires need attention.

the communication was fine with the lady at the desk but pricing is out of line-
Manager from Dynamic Diesel & Bear Alignment responded on 05/01/2024 08:39 AM

We spent extensive effort into diagnosing this vehicle issue, including the complimentary 29-point inspection and the time invested by multiple technicians, including my shop foreman. Each of them drove your your truck a total of 15 miles. We actually had more than 2 hours into diagnosing yourh vehicle and only charged you for the 2 hours. I have to be able to pay my technicians for that time they spent. We are committed to being very thorough here and I spoke with you twice on the phone and you authorized my shop foreman to drive it again after I gave you the review from the first technican driving it. You also did not communicate any negativity to me at the front desk upon checking out and paying that you had any issues at all. This is quite a suprise to me to receive this negative review. A phone call would've been nice and we could have resolved this amicably.


DQ
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Dan Q.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2024
verified customerVerified Customer
10
10/10 would recommend
Very kind, helpful and knowledgeable staff!

BC
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Bob C.
Snohomish, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2024
verified customerVerified Customer
10
The usual
These guys always take great care of my truck and I appreciate it. That’s why I continue to go back to them.

ST
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Steve T.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
10
Very Professional
Highly recommend ! 2005 F350 6.0 ltr. turbo Diesel missing at idle. Cory and crew found a bare wire causing an electrical spike (rodents). They also found and corrected some other performance issues. Ford dealer said it was a transmission problem. Not !
I will NEVER let anyone else but these folks touch my truck. Very Happy !
Steve T.
Manager from Dynamic Diesel & Bear Alignment responded on 10/02/2023 08:10 AM

Thank you so much for your kind words, Steve! We are so pleased to hear that your experience with us was satisfactory and that we were able to diagnose and repair the issue with your F350! We appreciate your business and are so glad that you are very happy with the results. Thank you for your trust and support!


ST
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Steve T.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
10
Very Professional
Highly recommend ! 2005 F350 6.0 ltr. turbo Diesel missing at idle. Cory and crew found a bare wire causing an electrical spike (rodents). They also found and corrected some other performance issues. Ford dealer said it was a transmission problem. Not !
I will NEVER let anyone else but these folks touch my truck. Very Happy !
Steve T.

JF
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Judy F.
Lynnwood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
verified customerVerified Customer
10
Thank you, Dynamic Diesel & Bear Alignment!
Excellent customer service starts with making the initial service appointment. Cory goes above and beyond and for this, he gets a 5-star rating. The mechanics have worked on two of my vehicles now, and I have not once felt like they have misled me or given me an unreasonable quote, in fact, I made the initial appointment at Dynamic Diesel & Bear Alignment for a second opinion and had them proceed with the service. I personally will never go anywhere else.
Thank you, Cory, for your excellent customer service and knowledge, and a big thank you to all the mechanics!

BC
Brady C.
Sultan, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2023
verified customerVerified Customer
Category: Service
Brady said they have great customer service.
Recommended
Manager from Dynamic Diesel & Bear Alignment responded on 09/01/2023 04:39 PM

Thank you so much for your kind review, Brady! We are so glad that you had a great experience with our customer service. It's our highest priority to ensure that all our customers are satisfied with the service they receive from us. We appreciate you taking the time to share your feedback.


SC
Scott C.
Snohomish, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2023
verified customerVerified Customer
Category: Service
Scott said it's good. They took care of him and they did what they said. He came in and went out.
Recommended
Manager from Dynamic Diesel & Bear Alignment responded on 09/01/2023 04:39 PM

Thank you so much for your kind review, Scott. We are committed to providing all of our customers with the best possible experience and it's wonderful to know that we achieved that with you. We look forward to continuing to serve you in the future.


Displaying Review 1 - 15 of 107 in total
Service Coupons and Posts
10% Off Brake Service
10% off any front or rear brake service. The maximum discount is $50. Cannot be combined with any other offers or specials.
Offer Valid 01/27/2025-02/26/2025
Call Now: (360) 862-9009

? We're thrilled to hear about your experience, Steve T.! Thank you for entrusting us with your F350 and sharing your feedback. We're committed to keeping your truck in top-notch shape! ?? #HappyCustomers #TruckMaintenance
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? We're thrilled to hear about your positive experience, Steve T. Our team takes pride in providing top-notch service and we're glad to have earned your trust! #CustomerSatisfaction #AutoRepair
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We're thrilled to hear you've had such a positive experience with Cory and our team! Thank you for your loyalty and for choosing Dynamic Diesel & Bear Alignment for all your vehicle needs. ?? #CustomerService #Grateful
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????? We're thrilled to hear about your positive experience with us! Thank you for your kind words and for trusting us with your truck! #DynamicDiesel #BearAlignment #Snohomish
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Thank you for trusting us with your mechanical repairs! ? We're honored to be your go-to shop and appreciate your referrals. ?? #TrustedRepairs #DieselExperts #Snohomish
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? Thank you for the 5-star review! ⏰ We're thrilled to hear that we completed the work on time and met your expectations. We're always here for you if you need us again. ? #CustomerSatisfaction #AutoRepair #Snohomish
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? Thank you for the kind words! ?? We're thrilled to hear that Corey provided excellent service and met your expectations. ?? We appreciate your recommendation! #CustomerSatisfaction #DynamicDiesel #AutoRepair
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Thanks for the great review, Terry! ? We're so glad we could help get your truck running smoothly again! #DynamicDiesel #BearAlignment #Snohomish
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Thanks for the kind words, Mick! We're thrilled to have been your go-to shop for 15 years. ?? #DynamicDiesel #BearAlignment #Snohomish
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Thanks for the great review, Matt! We're glad you're happy with the work we did and the advice we gave. We look forward to seeing you and your diesel brothers in #Snohomish soon! ??? #dynamicdiesel #bearalignment ???
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Thanks so much for your loyalty and kind words, Cathy! We appreciate your trust in us and are so glad you're always satisfied. ? #Snohomish #DynamicDiesel #BearAlignment
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Thanks for the kind words, Mick! We're so glad you've been trusting us with your car for years. ? #Snohomish #DynamicDiesel #BearAlignment ???
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We're sorry to hear that you had a negative experience, Duane. We take customer satisfaction seriously and we're here to help. #Snohomish ??? #CustomerSatisfaction ?
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10% Off Brake Service
10% off any front or rear brake service. The maximum discount is $50. Cannot be combined with any other offers or specials.
Offer Valid 01/27/2025-02/26/2025
Call Now: (360) 862-9009

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