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R E.

Ponca City, OK

This review is currently pending verification from the business.

03/23/2025

Category: Service

Great Experience

From the time I was first contacted by Patrick to working with Brian and Steven, it the best experience buying a car. I would highly recommend buying a car from Edmond Hyundai.

BRYAN G.

Oklahoma City, OK

2022 PALISADE

07/02/2022

Category: Service

Don’t buy here

Got an new palisade 7 miles , love the car then heard noises from motor, took it in tech said it needed shims on an new are , so ok got the part then wasn’t getting oil pressure, ?took over an month and an half just to buy back never again will I go with this brand, sales manager didn’t try to help he just say it’s use

Cheridan O. from Edmond Hyundai responded on 07/06/2022 07:39 AM

Thank you very much for taking your time to post. This has been an unfortunate situation for all of us due to unforeseen circumstances beyond any of our control. We greatly appreciate your business and sincerely hope that the buyback process was seemless and that we can continue a positive relationship going forward.

Sincerely, Your Edmond Hyundai/Genesis Service and Parts TEAM

Jalil A.

Guthrie, OK

2013 Hyundai Sonata

03/11/2022

Service Type: Repair

Category: Service

I will never do business with Hyundai and Edmond Hyundai ever again.

TRACIE M H., Customer Relations Manager from Edmond Hyundai responded on 03/11/2022 12:58 PM

Thank you very much for taking your time to post our review. We appreciate your input as we are all working hard to improve our processes and ability to ensure your satisfaction at each service visit. We sincerely apologize for any inconvenience you may have experienced during your most recent service visit. We appreciate your patience as we work through the remodel of our facility and some of the communication and logistics concerns this has created.

Amy C.

Edmond, OK

03/07/2022

Category: Service

Worst experience

This has truly been the worst experience I have had buying a vehicle and I've had some bad ones. Not sure if it's with everyone or they saw me as a pushover, single woman, stereotypical bs. Transparency and great customer service is clearly relative to the person saying these words. I never say a window sticker or anything for the vehicle I purchased - one me for not doing my homework before showing up. The car had a $5K market up (due to the chip shortage) which wasn't told to me. They did agree to add leather "at no cost" and I was told they are eating the $1300 for. When I got home, I found the car I just purchased listed on the website for $5K less than I paid. I emailed one of the salesman to find out why there was such a difference and received ZERO response. Then I found one with ALL the items I truly wanted some in transit so, I go in to take advantage to the Edmond Hyundai Promise - 72 hr exhange program. When I showed up at the dealership this morning, I was told I would have to pay the difference - I asked if, since they were "eating the $1300 to put leather in the one I have, if they would apply the $1300 to the one I wanted to exchange for and I would just pay the difference. I was told "they can't". So when I finally decided to proceed, I spent 2 hrs at the dealership again this evening, told 3 people why I was there and finally at 8:45 I walked to the sales managers desk to catch attitude and the be told the exchange program only works for cars actually on the lot, if it had been on the lot to begin with I would have purchased it Saturday. They had multiple chances today to tell me that this was not an option, and this is how it played out. I even texted and asked what the requirements were - the response I got was it had to be a vehicle of equal or greater value. Totally unfreaking believable! I'm guessing the sales manager I talked to was Matthew not sure because he didn't introduce himself, but he was not at all concerned with helping me, maybe it's the stereotypical single woman that knows nothing and will just take it and deal with it. They still owe me leather on the car I did purchase and I'm apparently stuck with so we will see if that happens as promised. How do you talk to 4 people, including the sales manager, and NOBODY knows to exchange a vehicle under the so called promise it has to be for one on the lot??? This whole thing was a freaking joke! I didn't want to give one star but I had to in order to post this

TRACIE M H., Customer Relations Manager from Edmond Hyundai responded on 03/08/2022 01:40 PM

I am sorry to hear that we missed the mark on your Sales experience with us. I spoke with Brian this morning and he conveyed that you had spoken to him and your concerns had been resolved. Please let me know if I can assist in anyway.

Tracie H