business image

Edwards Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
35
Total ReScores
4.7
ReScore Average
82
Net Promoter Score ®

Business Details

Categories
Hyundai Dealer
Contact
(712) 366-9411
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
1029 32nd Ave Council Bluffs, IA 51501
Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)

TS
gravatar
TIMOTHY S.
La Vista, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
9
Category: Sales
Excellent customer service.
Very good customer service experience for buying my first newer car. Thanks to everyone who helped out.

Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
verified customerVerified Customer
10
Category: Sales
Great Experience!
This is our second car that we have gotten from Edwards and again they gave great service and were extremely helpful!
STEVE D W. from Edwards Hyundai responded on 04/07/2022 09:15 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


SA
gravatar
Serena A.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
10
Category: Sales
Surprisingly great experience!
Never liked the whole process of buying a car but these guys dud an awesome job. Rick in sales lead me to a great deal on a car. Everyone was friendly qnd helpful. Conner in finance was cool too. I would recommend.
STEVE D W. from Edwards Hyundai responded on 03/30/2022 09:31 AM

Thank you for taking the time to respond to our survey for your recent service visit at Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


JT
gravatar
Jose T.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
10
Category: Sales
Great overall experience
Nice and fast process. Found the car I was looking for even in this crazy market ?. My salesman was a guy name pepe. He did a good job and seemed to very knowledgeable about the Hyundai’s. Overall happy with the car because Hyundai has really stepped up its game.
STEVE D W. from Edwards Hyundai responded on 03/30/2022 09:31 AM

Thank you for taking the time to respond to our survey for your recent service visit at Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


BG
gravatar
Benjamin G.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Had a wonderful experience at Edwards Hyundai. J.O. helped through the whole process and made everything super easy! Shannon with finance made sure we were well aware of all our options and got us the perfect fit for what we needed.
Thank you!
STEVE D W. from Edwards Hyundai responded on 03/02/2022 09:19 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Had a very good excuse
Our Salesman Andy was great. And Shannon with finance was very helpful
STEVE D W. from Edwards Hyundai responded on 02/16/2022 09:12 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Verified Customer
Hooper, NE
2022 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Sales
Efficient and Quick to Respond
Edwards was exceptionally responsive. I decided I was going to buy a car on their lot on a Thursday morning via email and by 7pm that night I had the car in my possession. All was smooth and well-prepared. I love my car and the experience was very positive. Highly recommend!
STEVE D W. from Edwards Hyundai responded on 02/09/2022 09:16 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


NN
gravatar
Nick N.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
10
Category: Sales
Great experience!
Initially was was sent home with a Tucson that was only FWD when I had asked for an AWD. Came back the next day and was able to work out an exchange with a newer and better Tucson with AWD. I worked with Logan both times and he was incredibly awesome, extremely helpful, knowledgeable, and helped me get into the car that was right for me! The finance department was also incredible! I would for sure recommend to anyone!
STEVE D W. from Edwards Hyundai responded on 02/05/2022 10:10 AM

Thank you for taking the time to respond to our survey for your recent service visit at Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


MS
gravatar
Mary S.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
New car
After my husband’s death I had two older vehicles. I traded both and bought a newer car with all of the safety features my children wanted me to have. Everyone at Edwards made this easy and actually enjoyable.
STEVE D W. from Edwards Hyundai responded on 01/26/2022 09:17 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Verified Customer
Glenwood, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Great service
They were very helpful and I really enjoyed my first car buying experience.
STEVE D W. from Edwards Hyundai responded on 01/07/2022 10:21 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


KP
gravatar
Katerina P.
Ankeny, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Great experience overall
Conner my salesman made the experience wonderful and easy. He listened and made sure I got whatever I could from the deal where I felt valued ! Very accommodating facilities and they went above and beyond to make sure I was comfortable and happy.
STEVE D W. from Edwards Hyundai responded on 12/24/2021 07:29 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Sales
Cool beans
very fast very efficient
STEVE D W. from Edwards Hyundai responded on 12/15/2021 09:19 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


WR
gravatar
William R.
Plattsmouth, NE
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Good,much less stressful than I anticipated
Peter was our salesman,a very knowledgeable and polite young man. If you considering purchasing a vehicle there, definitely ask for Peter.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2021
7
Category: Sales
the experience of buying a new vehicle
buying a vehicle is always stressful, the staff at Edward's were very polite, helpful and attentive. Our salesman Peter did a wonderful job,very knowledgeable young man. I would recommend going to them.
STEVE D W. from Edwards Hyundai responded on 12/09/2021 09:16 AM

Thank you for your response William. We would like the opportunity to address your concerns. At your earliest convenience, please reach out to me. As the Customer Experience Manager, I take all information good and bad to teach our staff to make them better at what we do. Please call me at 712-366-9411 or email me at swinchell@edwardsautogroup.com. Your feedback is valuable and helps us to know where our best opportunities for improvement are. Our goal is to exceed our guest expectations. We do value you and your business.

Sincerely,

Steve Winchell
Customer Experience Manager


BS
gravatar
Branden S.
Council Bluffs, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Sales
Zoom Zoom
Todd got me in and out quickly. He was punctual and provided a lot of information on the vehicle, he was able to inform me of the options I had and was able to get me on the road asap. Thanks again Todd. I'm definitely enjoying the new car. My daughter just keeps saying "wooow!" every time we go for a ride in it.
STEVE D W. from Edwards Hyundai responded on 12/08/2021 01:52 PM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Sales
Excellant job
Peter Fuentes did an excellent job he was very friendly and supportive of my needs and wants
STEVE D W. from Edwards Hyundai responded on 12/03/2021 09:13 AM

Thank you for taking the time to respond to our survey for your recent purchase from Edwards Hyundai. We value your feedback and we truly appreciate you choosing Edwards Hyundai. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to reach out.

Thanks again,

Steve Winchell
Customer Experience Manager


Displaying Review 1 - 15 of 116 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.