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Erics Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(85 Reviews)
-100
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Score Details

5 stars
84%
4 stars
9%
3 stars
3%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Eric's Auto Service Center, Inc. is Michigan's source for quality automotive repair and services. Since 1982, we have built great relationships and provided the metro Detroit area with a high level of mechanical services. Our specialists only know one way of getting things done, the right way the first time. Eric's Auto Service Center, Inc. is Michigan's source for quality automotive repair and services. Since 1982, we have built great relationships and provided the metro Detroit area with a high level of mechanical services. Our specialists only know one way of getting things done, the right way the first time.

Your vehicle is a necessity in your daily life and getting repairs done right the first time could be the difference in cost and time without your transportation. So don't allow any mechanic or shop to work on your car or truck, bring it to Eric's Auto Service Center Inc. Complete auto care from an American owned and operated repair center. ...more

Categories
Contact
(734) 525-2225
Closed
Business Hours

Business Hours

Mon
6:00 AM - 6:00 PM
Tue
6:00 AM - 6:00 PM
Wed
6:00 AM - 6:00 PM
Thu
6:00 AM - 6:00 PM
Fri
6:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
28550 Warren Rd Westland, MI 48185-2638
Get Directions
Erics Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(85 Reviews)
Write a Review
Recent Reviews
AL
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Anton L.
Detroit, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
0
Fucking ripoff and stupid bitch
Used to be reliable good service until owner let retarded cunt stupid bitch daughter run the place.
DS
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Darren S.
Redford, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2021
0
Starter
My sons car was brought here by towing company. I mentioned to the manager that the car doesnt start and that I believed it was either the starter, ignition or a bad fuse. 2009 Ford Focus. Erics immediately called me and told me that the car needed a new starter. Then called me to authorize taking out the oil filter and housing to get to the starter later as the work began. This cost an additional $50. ( but didnt need to be done). Starter put in but the car wont start so they call my 19 year old son to authorize the tech to find the problem. My son never said " Yes go ahead" but instead said ok...but call my Dad. They said that they were already working on it anyway so we will continue. No call to me. Bill now? $472. I called and spoke to Mike who sits at the front desk. he said that starter was "bad and needed to be replaced." I questioned him on this and the cost. Then we got into the cost and he called me "ignorant" because I questioned the ability of his mechanics. This is where things fell apart. I never authorized the work to find the real issue, the mechanic clearly mis-diagnosed the problem with the car, the starter was functional but I was told that it would "go eventually", and the issue they "think" is in the ignition. The place where I suggested they look first. Spoke to Jen who runs the shop and she said that we had to pay for the car in full because they had hours of work done on it. When I went to pick up the car I spoke to the tech-mechanic. A smart mouthed person by the name of Austyn. He told me what he did on the car and I disagreed that it was the starter from the get go. I felt he did things backwards and was not happy that he should just admit he misdiagnosed the problem. Then he got lippy with me telling me he is smarter than I am, makes more money than me and has a masters degree. He is 26 years old and very lippy. Another mechanic intervened and showed me the old starter. He said it still works but it would "eventually" need to be changed. I said so it didn't need to be changed? He said it had some corrosion on it and that it was still functional. So I said you changed out a starter that didn't need to be changed? yes, but he did but testing it isn't easy and dangerous. In front of three people and myself the other mechanic took out a working starter? Yes but again it would need to eventually come out. I wasn't going to pay for the repair and Mike said the total is 472 or I cant get the keys to the car. I reluctantly paid it but told him in front of his people that I wasn't happy paying for a car that a new starter was put in when it didn't need a new starter and that the tech Austyn misdiagnosed the car, put in the starter and the reason he makes more money that me is that he does unneeded work and is ripping people off. I would never use this place again and the owners only concern was that she was going to lose money if we didnt pay the bill. Not that the starter didn't need to be replaced but that she would lose money if she cut the bill as the mechanic needed to be paid for his time. Time I feel was entirely un-necessary and just a way for him to fill his pockets. I would not recommend this place and my 19 year old non mechanic son was taken advantage of by a Wiley mechanic and a bad business.
MN
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Michelle N.
Garden City, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Highly recommend
Eric's Auto has been the one place I trust getting real answers about what's going on with my cars. They take care of all our auto needs with transparency of what can be done and what needs to be done. The information they provide with such details helps the decision making process of what a car owner goes through for unexpected auto expenses. The mechanics are efficiently thorough with repairs. Everytime I take my cars here, I always walk away feeling secure about the care my vehicle gets.
Recommended
SW
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Sandra W.
Westland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Very Knowledgeable Group
Great experience with a very knowledgeable mechanic that did not waste my time.
Recommended
JG
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James G.
Dearborn Heights, MI
Toyota Prius v
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
verified customerVerified Customer
Friendly and efficient
Very few things seem quite as difficult to find is an auto mechanic you can trust. That’s why Eric’s is so valuable to me. The mechanics don’t try to sell you things you don’t need. Now the shop even send welcome e-mail reminders when your car is due for service.
Recommended
NY
Natalya Y.
Bloomfield Hills, MI
Toyota Tundra 4WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
verified customerVerified Customer
Category: Service
Natalya said she was happy with the service and the pricing provided by this business. They are good people.
Recommended
MA
Mel A.
Detroit, MI
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
verified customerVerified Customer
Category: Service
Mel said he loves the service.
Recommended
CE
Clifford E.
Michigan
Chrysler PT Cruiser Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Clifford said everyone was up-front and straightforward with him.
Recommended
MT
Mike T.
Redford, MI
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
verified customerVerified Customer
Category: Service
Spoke with Debbie. She said the service was great. The work was done at a good price.
Recommended
LA
Linda A.
Michigan
Cadillac DeVille
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
verified customerVerified Customer
Category: Service
Linda said the business was responsible and they were also fast.
Recommended
MK
Mike K.
Garden City, MI
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2017
verified customerVerified Customer
Category: Service
Mike said he would recommend this business for service.
Recommended
JG
Jerry G.
Garden City, MI
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
verified customerVerified Customer
Category: Service
Jerry said his visit to this business was good. They did a good and quick job. They were knowledgeable.
Recommended
DC
Doug C.
Westland, MI
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
verified customerVerified Customer
Category: Service
Doug said that everything was fine with his service visit to this business and the staff was friendly.
Recommended
GC
Gary C.
Westland, MI
Mercury Grand Marquis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
verified customerVerified Customer
Category: Service
Gary said the staff were quick and efficient.
Recommended
MM
Matt M.
Westland, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017
verified customerVerified Customer
Category: Service
Matt said he has had zero problems in over 20 years with this business.
Recommended
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