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Ernie's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(283 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(847) 746-5861

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2804 Deborah Ave Zion, IL 60099-2217

Affiliations

NAPA
ASE
Ernie's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(283 Reviews)

Verified Customer
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Very nice people
They’re very nice and honest. They provide a free ride back to your place if you’re getting your car worked on by them.

Verified Customer
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
5
Worthy of your business.
Over all, the service's of Ernie's Auto keeps me coming back.

PF
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Porsha F.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Excellent and trustworthy
Took my truck back after hearing a similar noise to work that I recently had it seen for at Ernie's, and it happened to be the same issue from before. I was under warranty! And a few hours later I was back on the road!
Heather in the office, is amazing!

LS
Lakeitha S.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Lakeitha said they're fantastic and they do a great job.
Recommended

JL
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John L.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Excellent service
Jose was excellent as per usual. I only trust a few places to deal with my car and thanks to him Ernie's is one of them. I will trust my car to Ernie's for as long as he is working there.

JM
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Joanne M.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
My son had a message on his dash board and he was able to get his car in on Monday only to have other issues happen. He got his car fixed and was notified what needed to be done and hd received his car in decent time. Excellent service.

OP
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Orlando P.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
the work is guaranteed.
took their time to find the issue.

DC
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Dierdre C.
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Quick and efficient
I went in with a tire issue and had it fixed and back in road in an hour. Heather in the office is a gem, extremely nice and knowledgeable.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:14 PM

Glad we could get you back on the road in a timely manner, Ms. Cook.  We will pass on your kind words to Heather :)


JM
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Joanne M.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Always Great Service
Always great service. Always up front with the customer.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:18 PM

It is always great to have return customers review our service - Thanks a bunch!!


CM
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Carl M.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Great Business
Always provide great customer service. Very knowledgeable and explain any problems and repairs with detail.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:25 PM

Our technicians are dedicated to keeping the customers in the loop with the repairs by providing texts, pictures, and verbal explainations to answers any and all questions the customer may have.  Thanks for the great review, Carl!


OP
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Orlando P.
Zion, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2025
verified customerVerified Customer
0
I still have the same problem. Can I drop the car tomorrow?
There is still the same problem.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:26 PM

Mr. Perez came in with his vehicle and the problem was addressed to his satisfaction.


DR
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Darrell R.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Car repair
Great service, pretty fast and excellent customer service as well..
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:30 PM

We, here at Ernie's Auto Service, take customer service extremely serious. We are glad we met your expectations, Mr. Robinson. 


SH
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Suzette H.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Ernie's Auto Repair Shop is an excellent business
Ernie's service manager took my call for emergency auto service before the shop opened and gave me an appointment for service that day. The repair technicians fit me into their busy schedule, offered transportation while they worked on my car, and the repairs were completed quickly--much sooner than anticipated. I am confident in their assessment of the problems, the cost of repair, and the work performed. They are fair, friendly, and competent.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:32 PM

Having a car emergency is something no one wants to deal with.  We are glad that we were able to come to your rescue and made the experience a little more easier to handle.  Thank you, Ms Harris, for the excellent review of our services. 


AH
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Alma H.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Great fast service
I went in same day service resolved the issue same day. Also staff good customer service ty. Especially Jose for your ride while waiting for car to be fixed.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:35 PM

It is wonderful to hear that Jose provided good customer service to you when he took you home while your vehicle was being serviced at our shop.  Most vehicles are a same day service here at Ernie's.  Thank you for taking the time to review us and give us 5 stars. 


ES
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Ed S.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Facilities manager of church
Ernies always has been helpful at fixing my vehicles in a timely manner.
Renee I., Owner from Ernie's Auto Service responded on 02/14/2025 12:38 PM

Thank you for the positive review of the service to your church vehicle, Mr. Spore.  We hope you will turn to us again whenever your church is in need of automotive repairs. 


Displaying Review 1 - 15 of 283 in total
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