Business Solutions
English Español
SureCritic / Auto Maintenance / Estep's Automotive Service
business image

Estep's Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(321 Reviews)
100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
91%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Estep's Automotive Service Center has been serving Butler, Warren and Hamilton Counties since 2002. We offer professional automotive service specializing in major and minor repairs. We take pride in offering our customers quality service at a fair price.Our technicians have over 50yrs experience with Joe, Josh, and Shannon. We use the Estep's Automotive Service Center has been serving Butler, Warren and Hamilton Counties since 2002. We offer professional automotive service specializing in major and minor repairs. We take pride in offering our customers quality service at a fair price.Our technicians have over 50yrs experience with Joe, Josh, and Shannon. We use the latest tools and equipment when servicing your vehicle. WE ARE YOUR FAMILIES CAR CARE CENTER ...more

Categories
Auto Maintenance, Oil Change, Tires
Contact
(513) 755-9858
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
9138 Cox Rd West Chester, OH 45069-3711
Get Directions
Estep's Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(321 Reviews)
Write a Review
Recent Reviews
DB
gravatar
Diane B.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2024
10
Estep’s Satisfaction Guaranteed
Always have experienced high quality workmanship for our vehicles.

Turn around time very satisfactory.

Definitely would recommend Estep’s for your car care!
TT
gravatar
Trisha T.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
10
New tires
Estep always has friendly and great service. Very happy with my recent oil change and new tires.
JP
gravatar
James P.
West Chester, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Best place I've taken my car in years
I heard about Esteps From a customer and i have taken all three of my vehicles there and they have been thorough, honest, and when they made a mistake on somethkng they fixed and didn't charge me. Thats awesome. They also worked with me on difficult parts and installed a part i ordered from a junkyard which saved me 600 just on that part. Shannon and his team are great. As a business owner myself I'm glad to see someone out there doing good business. Can't say enough.
Recommended
TE
gravatar
Tracy E.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Great work ethic
I was so pleased with the prices and quick service!
Definitely have a great shop and Shannon, the owner was so pleasant!
Recommended
AR
gravatar
Andrew r.
West Chester, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Small shop and great quality of work and git r dun altitude
I have had several services and and major work done there. I would recommend them.
Recommended
BH
gravatar
Bill H.
West Chester, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
20 Years of Great Service
I have used Estep's Automotive for 20 years now. That's 20 years of friendly, efficient & quality service.

Great history ..... Good Job
Recommended
MR
gravatar
Mike R.
West Chester, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
I used them 5 times
I have used Esteps Auto Repair 5 times in the last 2 years. They have been nothing short of awesome. They have gone as far as to give me a ride to my house if I needed to leave the car with them a day or two. I put 50,000 miles on my truck a year. I have seem a few repair shops. Esteps is heads and shoulders above most.
Recommended
SM
Sharon M.
Defiance, OH
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
verified customerVerified Customer
Category: Service
Sherry said the business does a great job. She would recommend them for service.
Recommended
Verified Customer
West Chester, OH
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
verified customerVerified Customer
Great Service & Value
Estep's Automotive always puts customer needs and service first. Excellent mechanics and service, they always go the extra mile for the customer.
Recommended
KA
Kaleem A.
Ohio
Honda Accord Cpe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018
verified customerVerified Customer
Category: Service
Kaleem said the business promised him the vehicle in two or three days. He picked it up seven days later. He said they should be more honest. However, he would recommend them for business.
Recommended
Shannon E. from Estep's Automotive Service responded on 08/22/2018 07:04 AM

We were short staffed that week, I do apologize and I was under the impression that you were in no rush since the car hadn't been driven in 2 years. I apologize again, we were trying to do the best we could with what we had to work with.

DW
gravatar
Dave W.
Cincinnati, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
verified customerVerified Customer
Great service!
Estep has always been great service for us. Always friendly and professional.
Recommended
EC
Earl C.
West Chester, OH
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
verified customerVerified Customer
Category: Service
Earl said this business did a good job and had good prices. They were good to him.
Recommended
TB
Tennel B.
Ohio
Chrysler Sebring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
verified customerVerified Customer
Category: Service
Tennel said the business got him out quick, and finished his vehicle as well.
Recommended
BB
gravatar
BRENT B.
West Chester, OH
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
verified customerVerified Customer
The crew at Estep's have always come through with quick and competent service.
Estep's understand the importance of getting my daily driver vehicle back on the road as soon as possible and has always gotten it fixed the day of being dropped off.
They warranty all their work and parts.
Great job!
Recommended
AS
gravatar
ANGELA S.
Mason, OH
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
verified customerVerified Customer
Family business offers personal service
We’ve been going to Estep’s for the last 10 years. We always receive great service at a reasonable price. They know my family and our vehicles well; it’s nice being more than a number to our mechanics.
Recommended
Displaying Review 1 - 15 of 321 in total
Businesses Near You
Jim's Tire & Auto Services
99
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(175 Reviews)
Finish Line Performance LLC
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(45 Reviews)
Village Auto Service
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(997 Reviews)
John Nolan Auto Service
77
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(341 Reviews)
Anderson Automotive Repair
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,477 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.