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European Service Center

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(332 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
4.5
ReScore Average

Business Details

About

Our professional service technicians have more than 30 years of automotive repair experience on Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Porsche, Mini, Lexus and VW vehicles. Our professional service technicians have more than 30 years of automotive repair experience on Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Porsche, Mini, Lexus and VW vehicles.

Categories
European Auto Repair, Auto Repair, Car Maintenance
Contact
(469) 453-5800

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
6020 Cedar Springs Rd Dallas, TX 75235
European Service Center's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(332 Reviews)

GH
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Grady H.
Dallas, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2021
Shop Damaged My Wheels
This shop ruined the finish on all four of my AMG wheels while mounting new tires. Their idea of “making it right” was to offer me a cheap overnight repair or $75/wheel. The cost to have these wheels refinished with factory finishes at any reputable shop in Dallas is minimum $125/wheel. I’m out $200 to repair the damage done by this shop.
Not Recommended

AB
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Angie B.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Quick-tells u exactly what is needed-won’t rip u off
Excellent service!
I had taken my car to Christian Brothers they wanted too much $$$ said my car needed more done to it.
Tony at European Service Center off Tracy was awesome!
Fast service too! Great waiting room it’s like a living room.
Recommended

JK
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John K.
Humble, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Amazing Service!
I cannot say that I enjoy having to have maintenance or repair work done on any of my vehicles, but European Service Center made it quick and easy. The customer service here is amazing and the speed in which they got my vehicle in and out... at a cheaper price than the dealer... was mind blowing. They treated me like a king. I highly recommend them!
Recommended

SJ
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SONJA J.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
verified customerVerified Customer
Excellent service! Always keeping my car running great!
Great service, efficient, friendly and attentive. They don't try to take advantage of the customer and make suggestions as needed to improve my vehicles performance. I never break the bank when I get my car serviced and I'll continue coming back.
Recommended

AW
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ADAM W.
Irving, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
verified customerVerified Customer
Dewey is the best
Great service
Recommended

LL
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LILLIAN L.
Dallas, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2017
verified customerVerified Customer
Lied About Issues
They flat out lied to me. Told me I needed to get a new engine, that my head gasket had blown and I had a coolant leak. Basically at the end of it it would've cost me $8,000. I ended up getting a second opinion and I took my car to Bennett Auto Werks where they found that I simply had a oil leak. They could not find the blown head gasket or why I needed to replace my engine (which only has 60k miles on it). This place is a joke.
Not Recommended
Manager from European Service Center responded on 08/17/2017 10:08 AM

Lillian,
I'm sorry that you found our diagnosis unsatisfactory. We at European service center do not make it a practice of fixing a oil leak on a engine that is going to need replacing. Your engine had no coolant and very little oil in it when it arrived. The oil that remained in the engine was contaminated with coolant. The diagnosis for this will always be Head gasket. We too saw that the oil filter housing was leaking badly but chose not to press that issue because the engine was in such poor condition.


TG
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THOMAS G.
Kaufman, TX
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2017
verified customerVerified Customer
Great Customer Service
Good work. Good attention to customer needs
Recommended

PD
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PAMELA D.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
verified customerVerified Customer
I am a huge fan of European Service Center!
I have been going there for the last 5 years. I trust them. Dewey is the best! I am moving out of state soon, and one of my biggest worries is.....how will I find another Dewey?!? Thank you for taking care of my car!
Recommended

BD
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BETH D.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
verified customerVerified Customer
Great auto repair and customer service!
Yes, I would highly recommend European Service Center to a friend. They are extremely efficient, trustworthy and reliable and always complete repairs in a timely manner.
Recommended

AW
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ADAM W.
Irving, TX
Mercedes-Benz S500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
verified customerVerified Customer
Individualized Service
The staff are very professional yet give that personal touch.
Recommended

CP
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CATHY P.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
verified customerVerified Customer
EXCELLENT service and employees!!!!!!!!!!!!!
Absolutely and have to many!!
Recommended

BG
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BARARA G.
Irving, TX
BMW 530i
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/25/2017
verified customerVerified Customer
The cost was $700 more than what I think I was quoted.
The cost was $700 more than I remember being quoted. Unfortunately, I never seem to be able to get written quotes. This trip was the same problem I have been having for over a year. At that time, I was told I didn't have to worry. I wouldn't have a transmission problem for years. But I got the same transmission fault on the way home that day and brought it back twice after that for the transmission. Then, when I brought it back this time, I was told it had been over a year. (I had only driven it about 1,000 miles since the original transmission work.) Also, I was told I had some other issues so I asked for written estimates for repairs and, when I arrived, they weren't ready. I don't trust this place any more. They also told me they had taken care of a loud rattle under the dash. Nope. Still there.
Not Recommended

GF
Greg F.
Dallas, TX
BMW Alpina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
verified customerVerified Customer
Category: Service
Greg said this business was very flexible and the were reliable. They provided excellent service.
Recommended

AT
Andrew T.
Dallas, TX
BMW 528i
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2017
verified customerVerified Customer
Category: Service
Andrew said they did a good job but it was costly.
Recommended

MH
Morgan H.
Dallas, TX
Mercedes-Benz Sprinter
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
verified customerVerified Customer
Category: Service
Morgan said it was super convenient and easy.
Recommended

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