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Fast Lane Motorworks

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(279 Reviews)
92
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Fast Lane Motorworks is a full service automotive shop capable of diagnosing and repairing all automotive wants and needs at a competitive price. We are also a full body shop specializing in small collision repair and full paint jobs, standard or custom. Fast Lane Motorworks is a full service automotive shop capable of diagnosing and repairing all automotive wants and needs at a competitive price. We are also a full body shop specializing in small collision repair and full paint jobs, standard or custom.

Categories
Auto Repair, Auto Maintenance, Auto Body
Contact
(804) 326-1444

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6 West Nine Mile Road Highland Springs, VA 23075
Fast Lane Motorworks' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(279 Reviews)

CO
gravatar
Chevy O.
Highland Springs, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2023
1
Worst shop in Richmond
The absolutely worst shop in Richmond, Virginia. They will switch parts on you, overcharge you and take forever wouldn’t recommend this place for anything other than brakes wouldn’t bring my classic car here for anything trust me

MA
Marie A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2023
verified customerVerified Customer
10
Wonderful people ❤️
They do an excellent job repairing your vehicle ? and they are very friendly and knowledgeable!

AT
Amber T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2022
verified customerVerified Customer
10
Great service
Nice employees, great service.

MG
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2022
verified customerVerified Customer
10
They Have My Confidence.
Love that feeling of personable service from Bret(sp?). I have to trust them in their diagnosis of the situation. My visits have all been pleasant.
I would only suggest improvement in directing me (the customer) in the direction of where my finished vehicle is parked on the lot, as there seems to be three sides and the vehicles aren't visible from any one vantage point.
The young lady who has helped me on my latest pick up, seems pleasant enough, but she gave me my paperwork, without saying I word. It was only after I proceeded to leave, that I realized that I didn't have my keys...she was on her way to the box to pick them up to give them to me. Could have said something like: "Here's your receipt, sir, and I will get your keys...".
Just trying to give a little constructive criticism, in an environment where good customer service doesn't seem to be emphasized any more.
All in all, I am completely satisfied with the professional services that I have experienced, since dealing with this Fast Lane location.

BF
Barbara F.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2022
verified customerVerified Customer
9
Car troubles
Got an appointment in a timely manner, friendly, efficient, and polite.

BW
Betty W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
verified customerVerified Customer
10
Oil change
Was quick.

CB
Cynthia B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
verified customerVerified Customer
10
Fast, Efficient
The Name of the Company definitely is fitting! I called in a moments notice and was able to get both of my vehicles serviced, Fast and efficiently at that! You guys are awesome! I have found my new Service Center!

TC
Tom C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
verified customerVerified Customer
10
Inspection
Excellent service. Very enjoyable visit.
Will be back soon

SS
Samuel S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2022
verified customerVerified Customer
10
Consistent great service
The crew is always professional, courteous, and reliable!

RG
Robert G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2022
verified customerVerified Customer
10
Exhaust repair flex pipe to mid flange
Fast service awesome work no wait

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customerVerified Customer
10
Great service
Great and fast service! State inspection done in less than 30 minutes.

DM
Dinia M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customerVerified Customer
10
Amazing people. Thank you so much.
Son excelentes personas.
Amazing people.
Thank you so much.

CG
Charles G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2022
verified customerVerified Customer
10
I love fast lane
I love fast lane great people excellent workers

LB
Leslie B.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2022
verified customerVerified Customer
10
Pickup engine fuel injector seal leak
The service was remarkable, the work quality is outstanding, and the cost was more then reasonable. I dropped my pickup off on Nov 22, they put injectors, seals and gaskets in and had it ready by Nov 28. I told Brett I knew it was a holiday and wouldn't expect it until sometime in Dec. Wonderful people.

LB
Luvenia B.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2022
verified customerVerified Customer
1
Expensive
The staff was friendly. I did not anticipate paying so much for 2 tires, brake light installation and loose battery terminal. I didn’t get a warranty on the tires. I had to call to see if there was a warranty.. Overall the place is expensive.

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